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Tamilnadu Civil Supplies &
Consumer Protection Department
e-PDS Solution Overview
www.omneagate.com

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2www.omneagate.com© 2016 Omne Agate. All Rights Reserved.
ePDS Implementation Overview
ePDS Solution for 35000+ Shops, 2 Crore+ Ration Cards, and
8 Crore+ Beneficiaries
Implemented at 11313 shops in 13 Districts & 20 Districts are In-Progress
End to End Computerization of Universal PDS
Tamilnadu
In compliance with National Food Security Act, 2013

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ePDS Solution Highlights
Centralized Family Database
• Data Cleansing & Validation, Aadhaar Seeding
• Mapping with Existing TN CS&CP Database
• State Level Cloud Database
End–to–End Computerization
• e-POS Transactions – AADHAAR , OTP & QR
• Offline Transaction – Local e-POS Database
• Billing Compliance – SMS
• Public Portal – For Beneficiaries
• G2G – Services by Web Portal
• Integrations – FCI, Godowns & FPS
• Operation & Maintenance – 5 Years
• Accountability – SLA, Traceability
Live Dashboards for MIS
• MIS Reports – Allocation, Inventory, Sales
• State, District, Taluk
• Shop, Customer
Helpdesk Services
• Toll Free Number with IVR
• Customer Support & Grievance Redressal
• SLA Compliance
Online Services
• New Card Application & Mutations
• Interactive chat
• CSC / e-District & other 3rd party Integrations
Solution Compliance
End-to-End Solution developed on Open source Technology in compliance with Govt. of India Norms

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System Overview
Godown Fair Price Shop Beneficiaries CS & CP – Govt. Officials Help Desk
Multi-Lingual Support
Cloud Server Process Flow Engine Centralized Database 3rd Party Integrations
E-District Interface Digital Payments Telecom Service Provider Aadhaar Database
• AADHAAR / QR Transaction
• OTP based Transaction
• Aadhaar based Authentication
• Online / Offline Transactions
• Inventory Management
• Geo Fencing
• Shop MIS
Centralized ePDS Software Platform
• Stock Outward Register
• FPS Delivery Info
• Stock Info – Lot Wise
• Distribution Confirmation
• Inter-Transfer of Stock
Common Service Center
• Self Care Web Portal
• Online New Card / Mutations
• Online Chat Support Services
• SMS Confirmations for all activities
• Interactive Mobile App
• Individual Purchase Status
• Fully Transparent & User Friendly
• Entitlement based Allocation
• Compliance Status Reports
• Distribution Accountability
• Online Live Dashboard
• Inspection Mobile App
• Enforcement Activities
• Escalation Matrix
• Grievance Redressal
• Support Services for all Stakeholders
• Toll-Free Number with Integrated IVR
• Integrated IVR
• SLA Compliance Reports
• Online Live Chat Support
• Email Support Services
Entitlement & Allocation Engine FPS-POS

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Technical Architecture Diagram

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PDS Database Process Flow
Mobile App
Web Portal
POS
SMS
Help Desk
Email
Consumer POS Registered
Database
Aadhaar
Database
Tamilnadu
Database
Cleansing & De-Duplication
G2G Portal MIS Portal FPS POS Public Portal Mobile App Help Desk
Validated Aadhaar Seeded Database for
Operations

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Value Proposition – Ration Card Beneficiaries
 Shop Status
 Entitlement Status
 Purchase History
 Grievance Redressal
 Individual Accountability
Mobile App
Fair Price Shop POS
Public Portal
Help Desk
SMS Notifications

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Mobile App – Ration Card Beneficiaries
Register Complaints
View Entitlement
View Shop Operating Hours
View Purchase History
View Shop Stock Information
Card related Services
Special Offer Alerts

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Beneficiary Services @ Fair Price Shops
I can buy
Commodities
Securely via OTP
I can Get
Transactional
Alerts on SMS
I can buy
Commodities via
QR Code based
Ration card
Aadhaar Number Seeding
Mobile Number Seeding
Family Card Registration
I can buy
Commodities via
Existing Ration
card
Fair Price Shop

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Self Help Services – Public Portal
Public Portal offers:
• 360º Info about CS & CP Department
• Online New card application
• Information about Fair Price Shops
• Beneficiary status – Shop Wise
• Online Chat Services
• Downloading of FPS mobile App
• Feedback System
Self Care Portal Service Offerings:
• OTP Based Authentication
• Purchase History
• Complaint Registration / Tracking
• Card Related Information
• Card Mutation Services
• Beneficiary wise entitlements

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Help Desk Services
Toll Free Number with IVR
Live Chat
Escalation Matrix Monitoring & Alerts
SLA Compliance & Reports
Knowledge Base for all Stakeholders
Email Services
Complaints & Grievance Redressal

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SMS Notifications / Services – Ration Card Beneficiaries
Receive SMS Notification for:
• Sales Confirmation
• OTP for Sales Authentication
• Card Related Request / Status
• Special Festival Offers from CS & CP
By Sending Pre-defined SMS Codes:
• Commodity Stock balance @ shop
• Open / Close Status of shop
• Aadhaar Mapping
• Know my Entitlement

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Value Preposition for Fair Price Shop-Keeper
 End-to-End Fair Price Shop Automation
 Online / Offline Operations
 Daily Transaction Summary
 SMS alerts on Stock movement
 Toll-free Helpdesk Support
 Reconciliation of Transactions
 MIS Reports
 Inventory Management

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Value Preposition at Godowns
 Outward Movement Tracking
 Delivery, Billing with Central Server
 In-Transit alerts to Fair Price Shop Keepers
 Mapping of Godown with Shops
 Delivery Vs Allocation
 Entitlement data – shop wise
 Linking to TNCSC System
 Integration between different Godown system

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Inspection Mobile App
We provide a dedicated mobile app for Inspections to Inspect operations at the FPS
level. Scheduled and unscheduled Inspection for the shops are recorded through
this app.

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SLA Reports – Uptime & Priorities
POS Machine Uptime & Incident TAT Report
Taluk
No.
of
FPS
Uptime
Incident - POS
& Charger
FTD
TAT in
Mins
MTD
TAT in
Mins
No of
Worki
ng
Days
Total
Mins
per Day
SI/ FPS
FTD MTD FTD MTD
Ariyalur 158 100.00 99.60 0 6 0 8429 22 600 SI
Sendurai 70 100.00 100.00 0 0 0 0 22 600
Uadayarpalayam 217 100.00 99.98 0 2 0 531 22 600 SI
Ariyalur Total 445 100.00 99.85 0 8 0 8960 22 600
Perambalur 283 100.00 99.94 0 16 0 2152 22 600
Thiruchirapalli 1196 100.00 99.90 2 103 15 16122 22 600
Kanyakumari 762 100.00 99.72 0 20 0 16876 13 600
Theni 516 100.00 99.94 0 10 0 2294 13 600
Virudhunagar 961 100.00 99.98 0 4 0 1106 8 600
Tuticorin 957 100.00 99.97 0 2 0 1175 6 600
Ramanathapuram 776 100.00 99.92 0 1 0 1062 3 600
Priority - P1 Priority - P2
Uptime
Incident - POS
& Charger FTD TAT
in Mins
MTD
TAT in
Mins
Uptime
Incident -
POS &
Charger FTD TAT
in Mins
MTD
TAT in
Mins
FTD MTD FTD MTD FTD MTD FTD MTD
100.00% 99.97%
0 3 0 533
91.67% 99.62%
0 3 0 7896
100.00% 100.00%
0 0 0 0
100.00% 100.00%
0 0 0 0
100.00% 100.00%
0 1 0 133
99.69% 99.99%
0 1 0 398
100.00% 99.99% 0 4 0 666 96.89% 99.86% 0 4 0 8294
100.00% 99.91%
0 5 0 677
100.00% 100.00%
0 0 0 0
100.00% 99.90%
0 4 0 1060
100.00% 100.00%
0 0 0 0
100.00% 99.96%
0 5 0 353
100.00% 100.00%
0 0 0 0
100.00% 99.99%
0 2 0 62
100.00% 100.00%
0 0 0 0
100.00% 99.94% 0 16 0 2152 100.00% 100.00% 0 0 0 0
99.98% 99.93%
1 16 15 1351
100.00% 100.00%
0 0 0 0
100.00% 100.00%
0 3 0 54
100.00% 100.00%
0 0 0 0
100.00% 99.90%
0 5 0 1467
99.47% 99.98%
0 2 0 371
100.00% 99.95%
0 4 0 434
99.45% 99.98%
0 1 0 239
100.00% 99.85%
0 7 0 2658
100.00% 100.00%
0 0 0 0
Helpdesk Uptime Reports
Help Desk 1-Apr 2-Apr 3-Apr . . 26-Apr 27-Apr
Down Time (Portal / PRI Lines / IVR) in
Minutes
0 0 0 . . 0 0
FTD Uptime 100% 100% 100% . . 100% 100%
MTD Uptime 100% 100% 100% . . 100% 100%

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DepartmentStaff
Skilled Trainers
From Omne Agate
FPS shopkeepers
Training Plan
Materials: -
1. Training Manual for Each POS / Department User
2. Video Contents, Power point Presentation through Projectors

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• Field App is used by Field Engineers to monitor SLA.
• Tickets related to shops associated to them will be notified
in the App.
• Ticket Resolution is also captured through the App along
with GPS Coordinates.
• It is integrated with the Helpdesk Module.
• Field Engineers Performance can be evaluated based on
SLA, Shop visits, etc.
Field App for SI Field Engineers

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Field App for SI Field Engineers
Field Engineers can monitor stock movement from Godowns to FPS Shops.

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Value Proposition – CS & CP Dept. Users
Customer Satisfaction
Targeted Distribution – Efficiency & Integrity.
 Complete Transparency & Accountability
 State wide Entitlement Compliance Report
 Work-Flow Management
 Approvals for New Card Application / Mutations
 Tracking Commodity Distribution against Allocation
- Shop / Taluk / District / State
 Planned and Surprise Inspections
 Enforcement Activities
 SLA Monitoring & Escalations Management
 State / District / Taluk level Live Dashboards
 MIS Reports

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Transaction Confirmation by SMS
• Paperless Receipts – Save our Environment
• Quick & Efficient
• No Duplicate Billing
• Reduction in Manual Errors
• Archived for future reference
• Multi-Lingual
Digital India Initiative
PDS Bill No.
2015062707674117645. Items:
Wheat (1.0) Rs. 7.50; Rice (1.0)
Rs. 0.0; Sugar (1.0) Rs. 13.50;
Kerosene (1.0) Rs. 13.60; Total
Amt: 34.60
IN - TNPDS

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Solution Highlights
 Software Application Technology – Open Source, Cloud based – In Compliance with Govt. of India Norms.
 Application Software – Modular, Customizable, easy deployment
 Structured Database with Configurable Entitlement Engine & SLA Management
 Supports – State’s other Departments – Database Requirements.
 e-POS – In Compliance with Govt. of India norms.
 Multi-Lingual Support
 Accountability – End-to-End (From Godown to Billing)
 Project – Configurable, Short Span of Implementation within 120 days
 Business Approach – BOO, BOOT, SLA based
- Any State, Any Time, Ready for Deployment -

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Plan of Implementation – 120 Days
List of Activities for PDS
Implementation
Signing of Contract
Requirement Gathering & Analysis
Digitization of Beneficiary Database
Printing of Smart Cards
SRS Preparation & Sign Off
Software Design & Development
Software testing
Data Center Setup
Deployment of Software at Data Center
Establishment of Project Management Unit
Training of Departmental Staff
Setting up Helpdesk & Manpower
POS Device Deployment & Training at FPS
Final Acceptance Test
Go Live
No. of Days
5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80
90
Days
100
Days
110
Days
115
Days
120 Days
Implementation Time in Weeks 2 Weeks 4 Weeks
6
Weeks 8 Weeks 13 Weeks 18 Weeks

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Omne Agate Systems Pvt. Ltd
Tamil Nadu System Integrator

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Omne Agate – Milestones

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Omne Agate Strengths
R&D – Hardware & Software
Product Engineering &
Development
Operations & Maintenance
Deployment 1.5 decade experience
-Digital India
- Make-In-India
Organization with Strong Fundamentals
Concept to Commissioning
Build Own Operate
Business Models
Build Own Operate Transfer

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+91-44- 25613300 www.omneagate.comcontact@omneagate.com