Note 1: Daniel, L. (14 June 1999). Intelligent managers in tune with workplace stresses. Federal Times. 16.
Another way to express the framework comes directly from Goleman’s work (available from www.eiconsortium.org ) is: Personal Competence Self-Awareness emotional awareness accurate self assessment self-confidence Self-Regulation self control trustworthiness conscientiousness adaptability innovation Self-Motivation achievement drive commitment initiative optimism Social Competence Social Awareness empathy service orientation developing others leveraging diversity political awareness Social Skills influence communication leadership change catalyst conflict management building bonds collaboration and cooperation team capabilities
Interesting to note; there are gender differences here. Females experience a greater range of intensity in emotions. More of these differences will be covered later, too.
Alexithymia = when self awareness is impoverished. There are no words for emotion. There is difficulty in distinguishing between emotions. There is impoverished capacity for emotions. Also, this person is likely to be overly concerned about physical symptoms. Reference Taylor, G. J., et. al. (1991.) The alexithymia construct: A potential paradigm for psychosomatic medicine. Psychosomatics, 32, 153-164.
Mayer, J.D., and Salovey, P. (1995.) Emotional intelligence and the construction and regulation of feelings. Applied and Preventive Psychology , 4, 197-208.
Quickly relate the social relationships and managing emotions in others topic to Office of Personnel Management Executive Core Qualifications (ECQ’s) and to Army Values as exemplified by FM 22-100; leadership; duty; respect; selfless service; honesty; integrity; personal courage. This ground will be covered more thoroughly in a later slide dealing with organizations and EI.
Making criticism constructive is an example. See Weisinger, H. Ph.D. (1998.) Emotional intelligence at work. San Francisco: Jossey-Bass.
The nice personality is one of the dangers in creating an EQ instrument--empathy can be faked.
Recent research explores abuse-driven brain changes. In the relation between early abuse and dysfunction of the limbic system; Patients with abuse scored higher on a temporal lob epilepsy-related symptoms checklist; patients with sexual abuse scored significantly higher yet. Maltreatment before age 18 has more impact than later abuse; males and females were similarly affected. Researchers hypothesize that adequate nurturing and the absence of intense early stress permits brains to develop in a manner that is less aggressive and more emotionally stable, social, empathic and hemispherically integrated (75.) Teicher, M.H. (march 2002.) Scars that won’t heal: The neurobiology of child abuse . Scientific American. 68-75
In “ differentiating between emotion and the need to take action” add two subcomponents: promoting action in response to sadness/depress inhibiting action in response to anger/hostility “ Gut feelings” are somatic markers. A neurobiological understanding of how unconscious and conscious use of “gut feelings” can effectively guide decisions. Could this be the essence of wisdom?
Emotional intelligence bec doms mba
“Emotional Intelligence Sets Apart Good Leaders”1
The ability to Understand the needs and feeling of oneself and other people. Manage one’s own feeling. Respond to others in appropriate ways. The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well •“Being nice” in ourselves and in our relationships. •Letting feelings hang out”
Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill assess, and manage the emotions of ones self, of others, and of groups. A form of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.
Ability EI model Mixed models of EI Trait EI model
The ability-based model views emotions as useful sources of information that help one to make sense of and navigate the social environment. The model proposes that individuals vary in their ability to process information of an emotional nature and in their ability to relate emotional processing to a wider cognition. This ability is seen to manifest itself in certain adaptive behaviors.
The model claims that EI includes four types of abilities: Perceiving emotions : Using emotions : Understanding emotions : Managing emotions :
The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance.
Self-awareness – the ability to read ones emotions and recognize their impact while using gut feelings to guide decisions. Self-management – involves controlling ones emotions and impulses and adapting to changing circumstances. Social awareness – the ability to sense, understand, and react to others emotions while comprehending social networks. Relationship management – the ability to inspire, influence, and develop others while managing conflict.
Trait EI refers to an individuals self-perceptions of their emotional abilities. This definition of EI encompasses behavioral dispositions and self perceived abilities and is measured by self report, as opposed to the ability based model which refers to actual abilities, which have proven highly resistant to scientific measurement. Trait EI should be investigated within a personality framework. An alternative label for the same construct is trait emotional self-efficacy.
Emotional Self-AwarenessManaging one’s own emotionsUsing emotions to maximize intellectual processingand decision-makingDeveloping empathyThe art of social relationships(managing emotions in others)Goleman’s CategoriesrSelf-AwarenessrSelf-RegulationrSelf-MotivationrSocial AwarenessrSocial Skills
The inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions. Stay open to our emotional experience-- can we tolerate the entire bouquet? Self-awareness
To recognize appropriate body cues and emotions To label cues and emotions accurately To stay open to unpleasant as well as pleasant emotions Includes the capacity for experiencing and recognizing multiple and conflicting emotions Emotional Self Awareness
Self regulation EI is like a smoke alarm--we’re not good at influencing whether a particular emotion will arise. EI tells us something is arising. We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the behaviors which may arise.
We develop external strategies first Then we develop social strategies The more Girls do better at developing strategies strategies overall the better Managing one’s own emotions
As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes, (e.g., a child worries about his homework while continually watching TV. A teacher becomes concerned about a lesson that needs to be completed for the next day. The teacher moves on to complete the task before concern takes over enjoyment. self motivation
Empathy is the ability to recognize another’s emotional state, which is very similar to what you are experiencing. In research on married couples, empathy appears to include matching the physiological changes of the other person. social awareness
To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills
Being attuned to others’ emotions Promoting comfort in others through the proper use of display rules Using own emotional display to establish a sense of rapport The art of social relationships-- managing emotions in others
Have you ever met a nice person, but the “bells have gone off?” Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones. Empathy can be faked; so can other emotions.The art of social relationships--managing emotions in others
They are not destiny Poor ability to read (timidity) others’ emotion may Early expression of lead to the development emotion by parents helps of poor social skills. learning Early abuse hinders learning
More willing to compromise social Greater need for connectedness for connectedness independence Have a wider range of Not as good as women at emotions Better at reading emotions this Less adept than women overall Better at developing social strategies overall More physiologically overwhelmed by marital Perhaps more engaged in conflict marital conflict
Taking the time for mindfulnessRecognizing and naming emotionsUnderstanding the causes of feelingsDifferentiating between emotion and the need to take action
Preventing depression through “learned optimism”Managing anger through learned behavior or distraction techniquesListening for the lessons of feelingsUsing “gut feelings” in decision makingDeveloping listening skills