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WAT IS EXCELLENCE?<br />WORKSHOP 2<br />Total Respect Management = TR³M<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />2<br />WIE BEN IK?<br />WAT DOE IK?<br />WAT ZIJN MIJN VERWACHTINGEN<br...
Wie ben ik – Een verhaal<br />Wat is Total Respect Management - TR³M<br />RISICO – kort overzicht<br />RESPECT – kort over...
25/01/2011<br />4<br />Wie ben ik?<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />°1957<br />Koninklijke Mili...
25/01/2011<br />5<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
25/01/2011<br />6<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />10 WTac – Kleine Brogel<br />23 Sqn<br />
25/01/2011<br />7<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />EVS – 5 Sqn<br />Instructeur<br />Commanding...
25/01/2011<br />8<br />Peter Blokland<br />Performance<br />Improvement<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
25/01/2011<br />9<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />NATO - SHAPE<br />NuclearOperations<br />
25/01/2011<br />10<br />Peter Blokland<br />Performance<br />Improvement<br />Performance<br />Improvement<br />WORKSHOP "...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />11<br />
TR³M<br />=<br />TOTAL<br />RISK - RESPECT - RESULT<br />MANAGEMENT<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br ...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />13<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />14<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />15<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />16<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />17<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />18<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />19<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />20<br />
"In life, change is inevitable. <br />In business, change is vital."<br />Author, Warren G. Bennis<br />25/01/2011<br />WO...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />22<br />
Het Model van Dr James Reason<br />25/01/2011<br />BYAZ – Total Risk Management & Het KARAF model<br />23<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />24<br />Total Respect Management = TR³M<br />Operational Risk Managemen...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />25<br />RISK MANAGEMENT<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />26<br />RESPECT = (SELF)LEADERSHIP<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />27<br />RESULT = EXCELLENCE<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />28<br />RESULT = EXCELLENCE<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />29<br />TR³M = Risk - Result - Respect<br />
RISICO<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />30<br />
	"In one hand I have a dream, and in the other I have anobstacle. Tell me, whichonegrabsyourattention?" <br />Sir Henry Pa...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />32<br />
"The differencebetweenperseverance and obstinacy is thatoneoften comes from a strongwill, and the otherfrom a strongwon't....
ISO 31000<br />RISK IS UNCERTAINTY<br />ON OBJECTIVES<br />25/01/2011<br />WORKSHOP "WAT IS RISICO?"<br />34<br />
"A goal shouldscareyou a little, and exciteyou a lot! “<br />Author, Joe Vitale <br />25/01/2011<br />WORKSHOP "WAT IS EXC...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />36<br />Picture byAspa Online<br />
"Both optimists and pessimistscontribute to our society. <br />The optimist invents the airplane and the pessimist the par...
Resultaatsverbetering<br />RESULTAAT<br />=<br />POTENTIEEL  -  BEPERKINGEN<br />Performance  Improvement<br />
"A problemwellstated<br />is a problem half solved. "<br />Researcher, Charles Ketering<br />25/01/2011<br />WORKSHOP "WAT...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />40<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />41<br />
REASON<br />25/01/2011<br />BYAZ – Total Risk Management & Het KARAF model<br />42<br />
REASON<br />25/01/2011<br />BYAZ – Total Risk Management & Het KARAF model<br />43<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />44<br />RISICO<br />1        (kans)<br />a<br />b<br />- (verlies)<br /...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />45<br />RESPECT<br />
Maatschappelijk Verantwoord Ondernemen kan samengevat worden in een woord: <br />RESPECT!<br />Benny Smets<br />Gedelegeer...
Respect betaalt zich (achteraf) altijd terug op de manier waarop het betoond is geweest.<br />Het effect van respectuit zi...
"Greatmindsdiscussideas,<br />average mindsdiscussevents,<br />smallmindsdiscusspeople." <br />U.S. NavyAdmiral, HymanRick...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />49<br />
"In all humanaffairsthere are efforts, and there are results, <br />and the strength of the effort is the measure of the r...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />51<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />52<br />
"Thosewho are lifting the worldupward and onward<br />are thosewhoencourage more<br />thancriticize." <br />American Educa...
Who is the best leader ...<br />To leadpeople, walk besidethem ... <br />As forthe best leaders, the people do not noticet...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />55<br />GROEP<br />INDIVIDU<br />Koraal - NVT<br />Turkoois - Holistisc...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />56<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />57<br />
"Conduct is more convincing<br />thanlanguage.“<br />18th CenturyCleric, John Woolman<br />25/01/2011<br />WORKSHOP "WAT I...
Een passie voor …<br />Wat is excellence?<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />60<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />61<br />
Whenyou’refinishedchanging, you’refinished!<br />Benjamin Franklin<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br /...
Excellence<br />“ De uitmuntendheid van vandaag <br />is de middelmatigheid van morgen.  <br />Het komt er op aan om conti...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />64<br />
Peter, <br />daar moet je<br />meer mee doen!<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />65<br />
Excellence<br />“ De vraag naar wat mensen excellent maakt, is nog steeds onderwerp van veel speculaties, onduidelijkheden...
"Ittakes a deepcommitment<br />to change and aneven<br />deepercommitment to grow." <br />Author, Ralph Ellison<br />25/01...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />69<br />STANDARDS<br />EDUCATE<br />CHANGES<br />De “SafetyCircle”<br /...
Excellence<br />“ De vraag naar wat mensen excellent maakt, is nog steeds onderwerp van veel speculaties, onduidelijkheden...
"We can't solve problems by using<br />the same kind of thinking we used<br />when we created them.“<br />Albert Einstein<...
KENNIS<br />De voorwaarde kennis omvat<br />zowel academische<br />als empirische kennis,<br />maar ook bewuste<br />en on...
"A lifespentmakingmistakes is not only more honorable,<br />butmore usefulthan a lifespentdoingnothing.“<br />IrishDramati...
"Anidea is a curiousthing.<br />Itwill not workunlessyou do."<br />AnUnknownAuthor<br />25/01/2011<br />WORKSHOP "WAT IS E...
"Putting offan easy thing<br />makesithard.<br />Putting off a hard thing<br />makesitimpossible."<br />Writer, George Lor...
ACTIE<br />Actie gaat over<br />de juiste dingenjuist doen!<br />25/01/2011<br />76<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
RESULTATEN<br />Meten is weten!<br />Een goed inzicht in<br />de resultaten laat<br />je toe om de juiste<br />conclusies ...
"Doing more of whatdoesn'twork<br />won'tmakeitworkanybetter.”<br />Author, Charles J.Givens<br />25/01/2011<br />WORKSHOP...
"There'salwaysroom<br />forimprovement.<br />It's the biggest room in the house.“<br />Author, Louise HeathLeber<br />25/0...
ANALYSE<br />Een goede analyse <br />geeft je de specifieke<br />Kennis<br />die je nodig hebt om <br />te kunnen verbeter...
"He who stops beingbetter<br />stops beinggood."<br />Statesman, OliverCromwell<br />25/01/2011<br />WORKSHOP "WAT IS EXCE...
"The differencebetweenordinary<br />and extraordinary is thatlittle extra.“<br />Football Coach, Jimmy Johnson<br />25/01/...
FEEDBACK<br />FEEDBACK<br />is het omzetten<br />van nieuwe kennis,<br />in nieuwe procedures, <br />processen<br />en nor...
"The secret of success is the consistency to pursue.“<br />World War I Canadian Soldier, Harry Banks<br />25/01/2011<br />...
"Go the extra mile.<br />Itis nevercrowded"<br />AnAnonymousAuthor<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br /...
"The tougher the fight,<br />the more important<br />the mental attitude."<br />Actor, Michael Landon<br />25/01/2011<br /...
"Fall down seventimes,<br />getup eighttimes."<br />JapaneseProverb<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br ...
ATTITUDE<br />"A man whoremoves a mountainbeginsbycarryingawaysmallstones."Chinese Proverb<br />De juiste ingesteldheid he...
"The firstresponsibility of a leader<br />is to definereality.<br />The last is to saythankyou."<br />Leadership Expert, M...
"Nothing is goodorbad,<br />butthinking makesitso.“<br />William Shakespeare<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLE...
"Reality is merely an illusion,<br />albeit a very persistent one.“<br />Albert Einstein<br />25/01/2011<br />WORKSHOP "WA...
REALITEIT<br />Elk individu heeft zijn eigen filters.<br />De realiteit is door niemand gekend, dus<br />kun je de werkeli...
Het KARAF model<br />HetKARAFmodel <br />bevat alle elementen,<br />die nodig zijn om continu<br />te verbeteren<br />
7Voorwaarden<br />7Eigenschappen<br />∞Toepassingen<br />25/01/2011<br />94<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
7Voorwaarden<br />Performance<br />KENNIS<br />ACTIE<br />RESULTATEN<br />ANALYSE<br />FEEDBACK<br />Improvement<br />25/0...
7Voorwaarden<br />KENNIS<br />ACTIE<br />ATTITUDE<br />RESULTATEN<br />REALITEIT<br />ANALYSE<br />FEEDBACK<br />25/01/201...
Het model<br />5 Voorwaarden kunnen in<br />volgorde aangepakt worden.<br />zij vormen de verbetering<br />2 Voorwaarden<b...
"The significant problems we have<br />cannotbesolved<br />at the same level of thinking<br />withwhich we createdthem.“<b...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />99<br />Logische Niveaus<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />100<br />OMGEVING<br />Leadership<br />Zichtbaar<br />GEDRAG<br />VAARD...
101<br />KARAF PROCES<br />Probleem of te verbeteren item<br />Attitude<br />Realiteit<br />Kennis<br />Nee<br />Kennis en...
7Eigenschappen<br />Metamodel<br />Holistisch<br />Heuristisch<br />Eclectisch<br />Recursief<br />Flexibel - Aanpasbaar<b...
Metamodel<br />25/01/2011<br />103<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
Holistisch<br />Holistisch<br />Het KARAF model benadert <br />“verbeteren” <br />in zijn geheel. <br />Het is een “global...
Heuristisch<br />Heurisme is een methode om te zoeken <br />naar de oplossing van een bepaald probleem<br />volgens een va...
Eclectisch<br />Het KARAF model laat je toe om het “beste” systeem te gebruiken om betere resultaten te behalen!<br />25/0...
Recursief<br />Het model<br />kan op zichzelf<br />toegepast worden!<br />25/01/2011<br />107<br />WORKSHOP "WAT IS EXCELL...
Flexibel / Aanpasbaar<br />25/01/2011<br />108<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
Individueel inzetbaar<br />25/01/2011<br />109<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
Het model<br />	Zoals bij een karaf kun je het KARAF model steeds opnieuw gebruiken en vullen met de inhoud die je voor de...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />111<br />
“Excellence” of “Uitmuntendheid” is veel meer dan kwaliteit of continu verbeteren. <br />Het is het geheel van (minstens) ...
Alle zeven eigenschappen hebben hun eigen finaliteiten samen zorgen ze voor de mate van excellence die je bereikt of kunt ...
Excellence domein 1: <br />“KWALITEIT”<br />“Kwaliteit is de mate waarin een resultaat<br />vrij is van variabiliteit!”<br...
Excellence domein 2:<br />“VEILIGHEID”<br />“Veiligheid is de mate waarin iets beschermd wordt tegen<br />schade of verlie...
Excellence domein 3:<br />“EFFECTIVITEIT”<br />“Effectiviteit is de mate waarin een resultaat aan de verwachting voldoet!”...
Excellence domein 4: <br />“EFFICIËNTIE”<br />“Efficiëntie is de mate waarin middelen nodig zijn om een bepaald resultaat<...
Excellence domein 5: <br />“PRODUCTIVITEIT”<br />“Productiviteit is de mate waarin een bepaald resultaat behaald wordt en ...
Excellence domein 6:<br />“ ERGONOMIE”<br />“Ergonomie is de mate waarin een oplossing, methode, product of dienst gemakke...
Excellence domein 7: <br />“ECOLOGIE”<br />“Ecologie is de mate waarin een oplossing, methode, product of dienst aanvaardb...
Duurzaamheid ontstaat pas echt als aan alle zeven eigenschappen voldoende aandacht wordt besteed.<br />Vooral een invullin...
EFFECTIVITEIT<br />PRODUCTIVITEIT<br />ECOLOGIE<br />VEILIGHEID<br />ERGONOMIE<br />KWALITEIT<br />EFFICIËNTIE<br />
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />123<br />Kwaliteit<br />EXCELLENCE SCORE DIAGRAM<br />Effectiviteit<br ...
25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />124<br />
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Total Respect Management & Excellence

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Total Respect Management is een complete managementstrategie, opgebouwd uit het juiste leiderschap en respect. Het steunt op de kennis van operational risk management en heeft een specifieke kijk op excellence.

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Total Respect Management & Excellence

  1. 1. WAT IS EXCELLENCE?<br />WORKSHOP 2<br />Total Respect Management = TR³M<br />
  2. 2. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />2<br />WIE BEN IK?<br />WAT DOE IK?<br />WAT ZIJN MIJN VERWACHTINGEN<br />VOOR DEZE WORKSHOP?<br />
  3. 3. Wie ben ik – Een verhaal<br />Wat is Total Respect Management - TR³M<br />RISICO – kort overzicht<br />RESPECT – kort overzicht<br />Wat is EXCELLENCE?<br />Het KARAF model<br />Praktische tools<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />3<br />
  4. 4. 25/01/2011<br />4<br />Wie ben ik?<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />°1957<br />Koninklijke Militaire School<br />119 TAW<br />
  5. 5. 25/01/2011<br />5<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  6. 6. 25/01/2011<br />6<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />10 WTac – Kleine Brogel<br />23 Sqn<br />
  7. 7. 25/01/2011<br />7<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />EVS – 5 Sqn<br />Instructeur<br />Commanding Officer<br />
  8. 8. 25/01/2011<br />8<br />Peter Blokland<br />Performance<br />Improvement<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  9. 9. 25/01/2011<br />9<br />Peter Blokland<br />WORKSHOP "WAT IS EXCELLENCE?"<br />NATO - SHAPE<br />NuclearOperations<br />
  10. 10. 25/01/2011<br />10<br />Peter Blokland<br />Performance<br />Improvement<br />Performance<br />Improvement<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  11. 11. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />11<br />
  12. 12. TR³M<br />=<br />TOTAL<br />RISK - RESPECT - RESULT<br />MANAGEMENT<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />12<br />
  13. 13. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />13<br />
  14. 14. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />14<br />
  15. 15. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />15<br />
  16. 16. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />16<br />
  17. 17. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />17<br />
  18. 18. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />18<br />
  19. 19. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />19<br />
  20. 20. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />20<br />
  21. 21. "In life, change is inevitable. <br />In business, change is vital."<br />Author, Warren G. Bennis<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />21<br />
  22. 22. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />22<br />
  23. 23. Het Model van Dr James Reason<br />25/01/2011<br />BYAZ – Total Risk Management & Het KARAF model<br />23<br />
  24. 24. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />24<br />Total Respect Management = TR³M<br />Operational Risk Management<br />Excellent resultaat<br />Respectvol leiderschap<br />
  25. 25. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />25<br />RISK MANAGEMENT<br />
  26. 26. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />26<br />RESPECT = (SELF)LEADERSHIP<br />
  27. 27. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />27<br />RESULT = EXCELLENCE<br />
  28. 28. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />28<br />RESULT = EXCELLENCE<br />
  29. 29. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />29<br />TR³M = Risk - Result - Respect<br />
  30. 30. RISICO<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />30<br />
  31. 31. "In one hand I have a dream, and in the other I have anobstacle. Tell me, whichonegrabsyourattention?" <br />Sir Henry Parkes<br />AustralianParliamentMember<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />31<br />
  32. 32. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />32<br />
  33. 33. "The differencebetweenperseverance and obstinacy is thatoneoften comes from a strongwill, and the otherfrom a strongwon't." <br />19th CenturyCleric, Henry Ward Beecher<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />33<br />
  34. 34. ISO 31000<br />RISK IS UNCERTAINTY<br />ON OBJECTIVES<br />25/01/2011<br />WORKSHOP "WAT IS RISICO?"<br />34<br />
  35. 35. "A goal shouldscareyou a little, and exciteyou a lot! “<br />Author, Joe Vitale <br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />35<br />
  36. 36. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />36<br />Picture byAspa Online<br />
  37. 37. "Both optimists and pessimistscontribute to our society. <br />The optimist invents the airplane and the pessimist the parachute."<br />Author, Gil Stern <br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />37<br />
  38. 38. Resultaatsverbetering<br />RESULTAAT<br />=<br />POTENTIEEL - BEPERKINGEN<br />Performance Improvement<br />
  39. 39. "A problemwellstated<br />is a problem half solved. "<br />Researcher, Charles Ketering<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />39<br />
  40. 40. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />40<br />
  41. 41. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />41<br />
  42. 42. REASON<br />25/01/2011<br />BYAZ – Total Risk Management & Het KARAF model<br />42<br />
  43. 43. REASON<br />25/01/2011<br />BYAZ – Total Risk Management & Het KARAF model<br />43<br />
  44. 44. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />44<br />RISICO<br />1 (kans)<br />a<br />b<br />- (verlies)<br />y<br />+ (winst)<br />x<br />0<br />
  45. 45. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />45<br />RESPECT<br />
  46. 46. Maatschappelijk Verantwoord Ondernemen kan samengevat worden in een woord: <br />RESPECT!<br />Benny Smets<br />Gedelegeerd bestuurder NINATRANS nv<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />46<br />
  47. 47. Respect betaalt zich (achteraf) altijd terug op de manier waarop het betoond is geweest.<br />Het effect van respectuit zich in het eind-resultaat, ook en meestal op een ander gebied dan dit waarop het betoond is geweest.<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />47<br />
  48. 48. "Greatmindsdiscussideas,<br />average mindsdiscussevents,<br />smallmindsdiscusspeople." <br />U.S. NavyAdmiral, HymanRickover<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />48<br />
  49. 49. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />49<br />
  50. 50. "In all humanaffairsthere are efforts, and there are results, <br />and the strength of the effort is the measure of the result."<br />Writer, James Lane Allen <br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />50<br />
  51. 51. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />51<br />
  52. 52. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />52<br />
  53. 53. "Thosewho are lifting the worldupward and onward<br />are thosewhoencourage more<br />thancriticize." <br />American Educator, Elizabeth Harrison<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />53<br />
  54. 54. Who is the best leader ...<br />To leadpeople, walk besidethem ... <br />As forthe best leaders, the people do not noticetheirexistence.<br />The next best, the peoplehonor and praise. <br />The next, the peoplefear; <br />And the next, the peoplehate ...<br />When the best leader'swork is done the peoplesay, <br />"We diditourselves!" <br />Lao-tsu<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />54<br />
  55. 55. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />55<br />GROEP<br />INDIVIDU<br />Koraal - NVT<br />Turkoois - Holistisch<br />Geel - Creativiteit<br />Groen - Harmonie<br />Oranje - Ondernemerschap<br />Blauw – Structuur & Processen<br />Rood – Supervisie & Controle <br />Paars - Samenhorigheid<br />Beige - Survival<br />
  56. 56. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />56<br />
  57. 57. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />57<br />
  58. 58. "Conduct is more convincing<br />thanlanguage.“<br />18th CenturyCleric, John Woolman<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />58<br />
  59. 59. Een passie voor …<br />Wat is excellence?<br />
  60. 60. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />60<br />
  61. 61. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />61<br />
  62. 62. Whenyou’refinishedchanging, you’refinished!<br />Benjamin Franklin<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />62<br />
  63. 63. Excellence<br />“ De uitmuntendheid van vandaag <br />is de middelmatigheid van morgen. <br />Het komt er op aan om continu te verbeteren!”<br />Peter Blokland<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />63<br />
  64. 64. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />64<br />
  65. 65. Peter, <br />daar moet je<br />meer mee doen!<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />65<br />
  66. 66. Excellence<br />“ De vraag naar wat mensen excellent maakt, is nog steeds onderwerp van veel speculaties, onduidelijkheden en vragen.<br />Toch is het zeker dat de elementen discipline, vrijheid en enthousiasme vereist zijn om excellent te kunnen zijn of om excellentie op te kunnen bouwen.”<br />Jan Ardui<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />66<br />
  67. 67.
  68. 68. "Ittakes a deepcommitment<br />to change and aneven<br />deepercommitment to grow." <br />Author, Ralph Ellison<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />68<br />
  69. 69. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />69<br />STANDARDS<br />EDUCATE<br />CHANGES<br />De “SafetyCircle”<br />RECOMMEND<br />ENFORCE<br />EVALUATE<br />ANALYSE<br />REPORT<br />
  70. 70. Excellence<br />“ De vraag naar wat mensen excellent maakt, is nog steeds onderwerp van veel speculaties, onduidelijkheden en vragen.<br />Toch is het zeker dat de elementen discipline, vrijheid en enthousiasme vereist zijn om excellent te kunnen zijn of om excellentie op te kunnen bouwen.”<br />Jan Ardui<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />70<br />
  71. 71. "We can't solve problems by using<br />the same kind of thinking we used<br />when we created them.“<br />Albert Einstein<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />71<br />
  72. 72. KENNIS<br />De voorwaarde kennis omvat<br />zowel academische<br />als empirische kennis,<br />maar ook bewuste<br />en onbewuste vaardigheden!<br />25/01/2011<br />72<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  73. 73. "A lifespentmakingmistakes is not only more honorable,<br />butmore usefulthan a lifespentdoingnothing.“<br />IrishDramatist, George Bernard Shaw<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />73<br />
  74. 74. "Anidea is a curiousthing.<br />Itwill not workunlessyou do."<br />AnUnknownAuthor<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />74<br />
  75. 75. "Putting offan easy thing<br />makesithard.<br />Putting off a hard thing<br />makesitimpossible."<br />Writer, George Lorimer<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />75<br />
  76. 76. ACTIE<br />Actie gaat over<br />de juiste dingenjuist doen!<br />25/01/2011<br />76<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  77. 77. RESULTATEN<br />Meten is weten!<br />Een goed inzicht in<br />de resultaten laat<br />je toe om de juiste<br />conclusies te trekken!<br />25/01/2011<br />77<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  78. 78. "Doing more of whatdoesn'twork<br />won'tmakeitworkanybetter.”<br />Author, Charles J.Givens<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />78<br />
  79. 79. "There'salwaysroom<br />forimprovement.<br />It's the biggest room in the house.“<br />Author, Louise HeathLeber<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />79<br />
  80. 80. ANALYSE<br />Een goede analyse <br />geeft je de specifieke<br />Kennis<br />die je nodig hebt om <br />te kunnen verbeteren!<br />25/01/2011<br />80<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  81. 81. "He who stops beingbetter<br />stops beinggood."<br />Statesman, OliverCromwell<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />81<br />
  82. 82. "The differencebetweenordinary<br />and extraordinary is thatlittle extra.“<br />Football Coach, Jimmy Johnson<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />82<br />
  83. 83. FEEDBACK<br />FEEDBACK<br />is het omzetten<br />van nieuwe kennis,<br />in nieuwe procedures, <br />processen<br />en normen.<br />25/01/2011<br />83<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  84. 84. "The secret of success is the consistency to pursue.“<br />World War I Canadian Soldier, Harry Banks<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />84<br />
  85. 85. "Go the extra mile.<br />Itis nevercrowded"<br />AnAnonymousAuthor<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />85<br />
  86. 86. "The tougher the fight,<br />the more important<br />the mental attitude."<br />Actor, Michael Landon<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />86<br />
  87. 87. "Fall down seventimes,<br />getup eighttimes."<br />JapaneseProverb<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />87<br />
  88. 88. ATTITUDE<br />"A man whoremoves a mountainbeginsbycarryingawaysmallstones."Chinese Proverb<br />De juiste ingesteldheid hebben<br />is een belangrijke voorwaarde om<br />tot steeds betere resultaten te komen<br />De wil om een steen<br />te verleggen in de rivier!<br />25/01/2011<br />88<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  89. 89. "The firstresponsibility of a leader<br />is to definereality.<br />The last is to saythankyou."<br />Leadership Expert, Max DePree<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />89<br />
  90. 90. "Nothing is goodorbad,<br />butthinking makesitso.“<br />William Shakespeare<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />90<br />
  91. 91. "Reality is merely an illusion,<br />albeit a very persistent one.“<br />Albert Einstein<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />91<br />
  92. 92. REALITEIT<br />Elk individu heeft zijn eigen filters.<br />De realiteit is door niemand gekend, dus<br />kun je de werkelijkheid slechts benaderen <br />als je alle informatie ter harte neemt!<br />25/01/2011<br />92<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  93. 93. Het KARAF model<br />HetKARAFmodel <br />bevat alle elementen,<br />die nodig zijn om continu<br />te verbeteren<br />
  94. 94. 7Voorwaarden<br />7Eigenschappen<br />∞Toepassingen<br />25/01/2011<br />94<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  95. 95. 7Voorwaarden<br />Performance<br />KENNIS<br />ACTIE<br />RESULTATEN<br />ANALYSE<br />FEEDBACK<br />Improvement<br />25/01/2011<br />95<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  96. 96. 7Voorwaarden<br />KENNIS<br />ACTIE<br />ATTITUDE<br />RESULTATEN<br />REALITEIT<br />ANALYSE<br />FEEDBACK<br />25/01/2011<br />96<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  97. 97. Het model<br />5 Voorwaarden kunnen in<br />volgorde aangepakt worden.<br />zij vormen de verbetering<br />2 Voorwaarden<br />bepalen de mate van succes.<br />Zij dienen permanent <br />ingevuld te worden en <br />ondersteunen de overige 5!<br />25/01/2011<br />97<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  98. 98. "The significant problems we have<br />cannotbesolved<br />at the same level of thinking<br />withwhich we createdthem.“<br />Albert Einstein<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />98<br />
  99. 99. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />99<br />Logische Niveaus<br />
  100. 100. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />100<br />OMGEVING<br />Leadership<br />Zichtbaar<br />GEDRAG<br />VAARDIGHEDEN<br />Niet<br />zichtbaar<br />WAARDEN & OVERTUIGINGEN<br />IDENTITEIT<br />MISSIE<br />VISIE<br />
  101. 101. 101<br />KARAF PROCES<br />Probleem of te verbeteren item<br />Attitude<br />Realiteit<br />Kennis<br />Nee<br />Kennis en vaardigheden voldoende aanwezig?<br />Zoek kennis en vaardigheden<br />Ja<br />Actie<br />Veranker nieuwe kennis en vaardigheden<br />Resultaten<br />Is het Resultaat<br />bevredigend<br />Analyse:<br />Wat maakt dat een negatief resultaat behaald werd?<br />Nee<br />Ja<br />Feedback van wat je geleerd hebt<br />Analyse:<br />Wat maakt dat een positief resultaat behaald werd<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  102. 102. 7Eigenschappen<br />Metamodel<br />Holistisch<br />Heuristisch<br />Eclectisch<br />Recursief<br />Flexibel - Aanpasbaar<br />Individueel inzetbaar<br />25/01/2011<br />102<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  103. 103. Metamodel<br />25/01/2011<br />103<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  104. 104. Holistisch<br />Holistisch<br />Het KARAF model benadert <br />“verbeteren” <br />in zijn geheel. <br />Het is een “globale” benadering<br />op verschillende niveaus. <br />25/01/2011<br />104<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  105. 105. Heuristisch<br />Heurisme is een methode om te zoeken <br />naar de oplossing van een bepaald probleem<br />volgens een vaste methode.<br />25/01/2011<br />105<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  106. 106. Eclectisch<br />Het KARAF model laat je toe om het “beste” systeem te gebruiken om betere resultaten te behalen!<br />25/01/2011<br />106<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  107. 107. Recursief<br />Het model<br />kan op zichzelf<br />toegepast worden!<br />25/01/2011<br />107<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  108. 108. Flexibel / Aanpasbaar<br />25/01/2011<br />108<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  109. 109. Individueel inzetbaar<br />25/01/2011<br />109<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  110. 110. Het model<br /> Zoals bij een karaf kun je het KARAF model steeds opnieuw gebruiken en vullen met de inhoud die je voor de gelegenheid nodig hebt. <br /> Het model helpt je om de inhoud te kiezen en helpt je eveneens bij het gebruiken van die inhoud. <br /> De inhoud kan heel eenvoudig zijn, maar ook heel complex. Hij varieert van gratis naar heel duur. <br /> Als je het model consequent toepast kom je steeds op de best mogelijke inhoud uit.<br />25/01/2011<br />110<br />WORKSHOP "WAT IS EXCELLENCE?"<br />
  111. 111. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />111<br />
  112. 112. “Excellence” of “Uitmuntendheid” is veel meer dan kwaliteit of continu verbeteren. <br />Het is het geheel van (minstens) <br />zeven eigenschappen<br />die je uiteindelijk resultaat gestalte geven en bepalen!<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />112<br />
  113. 113. Alle zeven eigenschappen hebben hun eigen finaliteiten samen zorgen ze voor de mate van excellence die je bereikt of kunt bereiken!<br />Alle zeven eigenschappen kunnen gemeten worden, mits de juiste instrumentatie aangebracht wordt.<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />113<br />
  114. 114. Excellence domein 1: <br />“KWALITEIT”<br />“Kwaliteit is de mate waarin een resultaat<br />vrij is van variabiliteit!”<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />114<br />
  115. 115. Excellence domein 2:<br />“VEILIGHEID”<br />“Veiligheid is de mate waarin iets beschermd wordt tegen<br />schade of verlies!”<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />115<br />
  116. 116. Excellence domein 3:<br />“EFFECTIVITEIT”<br />“Effectiviteit is de mate waarin een resultaat aan de verwachting voldoet!”<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />116<br />
  117. 117. Excellence domein 4: <br />“EFFICIËNTIE”<br />“Efficiëntie is de mate waarin middelen nodig zijn om een bepaald resultaat<br />te bekomen!”<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />117<br />
  118. 118. Excellence domein 5: <br />“PRODUCTIVITEIT”<br />“Productiviteit is de mate waarin een bepaald resultaat behaald wordt en kan herhaald worden!”<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />118<br />
  119. 119. Excellence domein 6:<br />“ ERGONOMIE”<br />“Ergonomie is de mate waarin een oplossing, methode, product of dienst gemakkelijk toepasbaar is en kan onderhouden worden!”<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />119<br />
  120. 120. Excellence domein 7: <br />“ECOLOGIE”<br />“Ecologie is de mate waarin een oplossing, methode, product of dienst aanvaardbaar is en kan gehandhaafd worden!”<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />120<br />
  121. 121. Duurzaamheid ontstaat pas echt als aan alle zeven eigenschappen voldoende aandacht wordt besteed.<br />Vooral een invulling van de laatste twee eigenschappen zijn hierin cruciaal!<br />25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />121<br />
  122. 122. EFFECTIVITEIT<br />PRODUCTIVITEIT<br />ECOLOGIE<br />VEILIGHEID<br />ERGONOMIE<br />KWALITEIT<br />EFFICIËNTIE<br />
  123. 123. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />123<br />Kwaliteit<br />EXCELLENCE SCORE DIAGRAM<br />Effectiviteit<br />Veiligheid<br />Efficiëntie<br />Ecologie<br />Productiviteit<br />Ergonomie<br />
  124. 124. 25/01/2011<br />WORKSHOP "WAT IS EXCELLENCE?"<br />124<br />

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