BRP 2014 Retail Supply Chain Survey

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93% Of Retailers Are Transforming Their Supply Chain To Enable Real-Time Retailing!

Retailers recognize the importance of offering customers a seamless shopping experience and they are focused on transforming their supply chain to meet the needs of a buy anywhere/anytime customer.

According to BRP's 2014 Supply Chain Benchmark Survey, progressive retailers are shifting their business organization and supply chain away from distinct shopping channels into a seamless, unified, customer-facing experience to meet the expectations of today's consumer.

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BRP 2014 Retail Supply Chain Survey

  1. 1. Comprehensive Retail Consulting 1©2014 Boston Retail Partners. All rights reserved Transforming the Supply Chain (based on results from BRP’s 2014 Supply Chain Benchmark Survey)
  2. 2. Comprehensive Retail Consulting 2©2014 Boston Retail Partners. All rights reserved “First mover advantage is still available in the game of unified commerce. Most retailers have started down the road, but very few have created a true unified commerce model.” - Ken Morris, Principal at Boston Retail Partners
  3. 3. Comprehensive Retail Consulting 3©2014 Boston Retail Partners. All rights reserved Key Findings  93% of retailers are making unified commerce a top priority  22% have merged cross-channel efforts into a single organizational structure  75% have inventory available for fulfillment to all channels 54% 39% 7% 0% 10% 20% 30% 40% 50% 60% In the planning stages Currently implementing solutions No current plans Adoption of Unified Commerce Model
  4. 4. Comprehensive Retail Consulting 4©2014 Boston Retail Partners. All rights reserved Key Company Initiatives  Unified commerce is top of mind with emphasis on seamless experience across any channel and ability to buy, return and ship anywhere 62.5% 58.4% 29.2% Enable seamless customer experience online and in the store Grow online sales base Buy anywhere, get anywhere, return anywhere Top Corporate Initiatives (% indicating it is one of top 2 initiatives)
  5. 5. Comprehensive Retail Consulting 5©2014 Boston Retail Partners. All rights reserved Supply Chain Support  As organizations put more corporate emphasis on unified commerce, the supply chain clearly has to respond to meet these demands 29.2% 20.8% 16.7% 12.5% 12.5% 8.3% Increase Unified Commerce capabilities Improve in-stock position Increase visibility for customers Increase visibility and collaboration with suppliers Improve forecast accuracy Reduce inventory Top Supply Chain Initiatives (% indicating it is a top initiative)
  6. 6. Comprehensive Retail Consulting 6©2014 Boston Retail Partners. All rights reserved Technology Investment  Hosted infrastructure and cloud-based solutions continue to expand as retailers embrace the cloud as part of their IT tool kit 32.1% 28.6% 21.4% Supplementing current capabilities with specific SaaS offerings Managed hosting of current applications Internally developed applications hosted in an internal data center Current Enterprise IT Infrastructure and Application Strategy (% indicating it is one of top 3 strategic areas)
  7. 7. Comprehensive Retail Consulting 7©2014 Boston Retail Partners. All rights reserved Channel Growth  Most retailers now anticipate greatest sales growth through online sales 32% 21%23% 52% 0% 10% 20% 30% 40% 50% 60% Online Brick-and-mortar stores 2014 2013 Top 2 Areas of Sales Growth Focus (% indica ng source of greatest sales growth)
  8. 8. Comprehensive Retail Consulting 8©2014 Boston Retail Partners. All rights reserved Supply Chain Objectives  Retailers are satisfied with their progress in reaching their supply chain objectives 44% 52% 52% 56% 74% 48% 44% 44% 37% 22% 7% 4% 4% 7% 4% 0% 20% 40% 60% 80% 100% Proactively leverage knowledge of exceptions to communicate status Allocation of inventory regardless of location Customer shopping experience (accurate in-stocks and fulfillment Merchandising and allocation decision support Fulfillment, service, and cost Satisfaction with Supply Chain Objectives Satisfied Dissatisfied Not applicable
  9. 9. Comprehensive Retail Consulting 9©2014 Boston Retail Partners. All rights reserved New Supply Chain Metrics  In a unified commerce world, the traditional measures and metrics of supply chain performance need to be completely revisited and a new evolving set of metrics adopted 9.1% 13.6% 31.8% 27.3% 27.3% 9.1% 0% 10% 20% 30% 40% 50% Fill rate In-stock Cost per unit Top Supply Chain KPIs 1 2
  10. 10. Comprehensive Retail Consulting 10©2014 Boston Retail Partners. All rights reserved Transportation and Logistics Events  As consumers are demanding real-time inventory in all channels, it is critical that retailers are able to provide accurate and timely information 0% 20% 40% 60% 80% 100% Supplier DC, Supplier locations and stores Returns Vendor dropship Store in-transit Inbound in-transit Direct channel Retail DC Store Fulfillment Center Emphasis on Inventory Accuracy and Real-time within Supply Chain Very important Important
  11. 11. Comprehensive Retail Consulting 11©2014 Boston Retail Partners. All rights reserved Key Findings  Focused on unified commerce • 93% are adopting a unified commerce model  Cross-channel inventory fulfillment • 75% can fulfill inventory across multiple channels  Corporate initiative • 63% identify “enable seamless customer experience online and in the store” as top initiative
  12. 12. Comprehensive Retail Consulting 12©2014 Boston Retail Partners. All rights reserved “Just as technology has provided continuous connectivity and responsiveness to the consumer, it also provides the tools to create a robust, responsive and information-rich supply chain. With advanced networks and sophisticated software and analytics, the technology is readily available to enable unified commerce. Now is the time to align the people and processes with the technology to make real-time retail a reality” - Ken Morris, Principal at Boston Retail Partners
  13. 13. Comprehensive Retail Consulting 13©2014 Boston Retail Partners. All rights reserved Download the Supply Chain Survey Download the full report at: http://bostonretailpartners.com/resources/2014-supply-chain-benchmark-survey/

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