Skills portfolio 2012 13

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Skills portfolio 2012 13

  1. 1. 1 “Experts in Training Nationwide” Business Apprenticeships Adult Training Solutions SECTORS: Manufacturing Lean Business Admin & CustomerSkills Service Sales / Telesales Management ICTPortfolio Health & Social Care Retail Logistics & Supply Chain2012-13 Hospitality & Catering Vehicle Fitting Cleaning & Environmental Services Leisure Supporting Teaching & Learning in Schools www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  2. 2. 2Notes:.................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  3. 3. 3About Us:We are a national provider of results focused training, competitively delivered nationally acrossmost industry sectors. The business works with companies of all sizes ranging from largemultinationals to small local businesses, delivering Apprenticeships (fully funded in manycases), NVQs and commercial training. Whether you are looking for a 1 day bespokeworkshop or want to recruit and train staff as an Apprentice, Business Impact expert trainersand support staff can help you with every aspect of this process.Business Impact prides itself on its delivery of service, experience and flexibility in the trainingand development marketWe offer a complete one stop solution for the identification, training and development of peoplewithin your business. Business Impact works across all levels within an organisation fromapprentices to senior management/leadership.Business Impact provides a team of highly experienced personnel within the training anddevelopment environment, with the added value of offering a commercial perspective on howto best support your business.The range of services available from apprenticeship recruitment, skills academy developmentand long term training and development partner, ensures that we can offer a full nationalservice on any level to support organisations in most sectors.We will consult and work with you to help you to introduce improvements where needed. Wecan focus on increased profitability, productivity improvement, lean operations, and introduceand help you maintain an improvement culture, all as part of your long term continuousbusiness improvement programme. Why choose us as your training partner? • Business Impact is a national training provider and one of the largest deliverers of accredited programmes • Business Impact has its own direct funding contract • “One Stop Shop” for all your training needs • Long term specialism in Business Improvement Techniques – continuous improvement / Lean has been embedded into the majority of our programmes • Free Apprenticeship Recruitment ServiceCall us today on 0800 977 8566 to discuss how we can help you to improve your business! Business Impact – Experts in Training Nationwide Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  4. 4. 4Welcome:Education has the power to change lives. All it needs is the opportunity. That’s why atBIUK we are dedicated to providing you with a quality driven service whether youdecide you want a 1 Day Workshop or an 18 month Apprenticeship programme foryour employees.My staff and I have been delivering training for over 20 years and we want you toknow we are passionate about the way we deliver our service.Every effort is made to ensure that your employees’ learning journey is informative,challenging and enjoyable. They will be fully supported by a Training / ApprenticeshipOfficer who will be there to guide them every step of the way.I want them to feel welcome and to know that if there is any aspect of our service thatdoesn’t meet your / their expectations that you can contact me personally ifnecessary.Learning brings rewards not just in obtaining a qualification, but getting recognisedthat you are willing to learn and become a valuable asset to your employer.My message remains simple. Life is a journey and with BIUK we want you to knowthat we will give you and your employees every support in this part of the journey.May I take this opportunity to thank you for taking the time to explore the programmeswe deliver here at BIUK and I look forward to hopefully welcoming your staff ontosome of our programmes in the future.Martin WrayManaging Director www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  5. 5. 5Contents: • About Us – Page 3 • Welcome Letter – Page 4 • Apprenticeship Information – Page 7-9 • Engineering & Manufacturing Technology – Page 10 • Lean Academy Workshops – Page 14 • Business Administration & Customer Service – Page 24 • Sales / Telesales & Marketing – Page 28 • Management – Page 31 • Information Communication Technology – Page 35 • Health & Social Care – Page 36 • Retail – Page 38 • Logistics & Supply Chain – Page 40 • Hospitality & Catering – Page 45 • Vehicle Fitting – Page 47 • Cleaning & Environmental Services – Page 50 • Leisure – Page 52 • Supporting Teaching & Learning in Schools – Page 55 • Other Programmes We Deliver – Page 57 • Case Studies, Testimonials & Success Stories – Page 59Ask us about our FREE Apprenticeship Recruitment Service! Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  6. 6. 6Our Client’s: www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  7. 7. 7How we typically deliver the Intermediate Apprenticeship Framework: Induction & Initial Diagnostic ERR (Employer Rights & Responsibilities) completion and commencement of Functional Skills and Personal Learning & Thinking Skills (PLTS) Complete Functional Skills Learning & Resources Introduce BTEC learning materials and assessment of Diploma / Certificate Introduce Diploma / Certificate Complete Functional Skills online / paper based assessment Complete Certificate / Diploma Complete Apprenticeship programme Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  8. 8. 8 What are Personal Learning & Thinking Skills (PLTS)?Personal Learning & Thinking Skills is a group of six skills titled; Independent Enquirers,Creative Thinkers, Reflective Learners, Team Workers, Self Managers and EffectiveParticipators. The framework captures the essential skills of: managing self, managingrelationships with others; and managing own learning, performance and work. These skillswill be especially beneficial to young people to enter the workplace and their adult life asconfident capable individuals. How are the Apprenticeships Delivered / Assessed?Assessment is conducted by a qualified Assessor with a wealth of experience andoccupational competence in the area of learning. There are many ways a learner’s individualcompetence can be assessed including: • Observation • Product Evidence (naturallyoccurring in the workplace) • Questioning • Guided Discussion All assessments take placeon the job and the learners will require an agreed amount of hours both on & off the job tosuccessfully complete all elements of the framework. What funding is available?• Full funding is available for all 16 – 18 year olds• Co-funding is available for 19+ with an employer contribution (guaranteed until July 2013) What are Functional Skills?They are transferrable skills in Maths, English & ICT which are valued by employers andwhich give individuals the necessary skills required in the workplace. They provide a basefrom which an individual can develop other employability skills. Functional Skills are toolsthat enable people to:• Apply their knowledge and understanding in everyday life• Engage competently and confidently with others• Solve problems in both familiar and unfamiliar situations What is the Knowledge Based Certificate?This provides individuals with the underpinning knowledge required to carry out their roleeffectively. It contains information on:• Understanding your business environment• Working in a business environment knowledge is confirmed through completion of an on-line assessment. What are Employment Rights & Responsibilities?This workbook provides individuals with information about their organisation such as:• Contracts of employment• Policies & Procedures• Equality & Diversity• Data Protection• General Sources of Information & Advice www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  9. 9. 9 What do some of our Apprentices and Employers say about us?“I chose the Customer Service Apprenticeship because it is a realistic industry that hasplenty of job opportunities and I like being in a busy environment. It is a good way of earningmoney while getting a qualification.” Customer Service Apprentice“I am enjoying my Apprenticeship. It has given me the opportunity to learn new skills anddevelop into a valuable team member” Warehousing & Storage Apprentice“This apprenticeship was the first one I was offered, it was the first one I interviewed for andthe one I accepted. It seemed like a nice environment; they offered more qualifications thanothers; and they understood what I was wanting to work towards. Luckily for me, they offeredto help as best they could. So far I would say I have really enjoyed working for the companyand I have learnt a lot, as well as realising that I made the right choice to go down theapprenticeship route.” Business & Administration Apprentice“Apprenticeships are an excellent opportunity to recruit personnel who will grow and developwith the business. They provide sustainable performance and can help you gain competitiveadvantage in the workplace.” Warehouse Manager“Not only have the candidates involved found the training interesting and informative, all ofthem have had a great deal of fun whilst learning which is praise to BIUK’s methods. I havefound BIUK to be a professional and innovative company who have helped and supportedus with the continuous development of our team.” HR Manager“Taking on our first Apprentice has been both challenging and enjoyable. Planning out thetraining for each task has to be carefully thought through in order that the Apprentice bothunderstands and enjoys the task. Working with her has proved to be an enjoyableexperience. She is a bright girl who is quick to learn and willing to help her team colleagues.Always eager to learn the next step; she has also joined a working group and is finding itvery interesting.” Client Services Manager Ask us about our FREE Apprenticeship Recruitment Service! Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  10. 10. 10 Engineering & Manufacturing Technology**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  11. 11. 11Intermediate Apprenticeship in Food and DrinkPathway 5 – Food Manufacturing Excellence*This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in FoodManufacturing Excellence. Framework:This Apprenticeship is designed for people working within the • Level 2 Certificate infood manufacturing sector and is suitable for those working as: Proficiency in Food Manufacturing ExcellenceFood Manufacturing Operative,Productivity Technician, Additional MandatoryTeam Supervisor or Framework Requirements:Development Assistant • Functional Skills in Maths &Listed below are some of the areas within Food Manufacturing Englishcovered within this framework: • PLTS• Working effectively with others in food operation• Maintain product quality in food operations • Employment Rights &• Maintain workplace food safety standards in operations Responsibilities• Maintain workplace health and safety in food operations• Contribute to the development of standard operatingprocedures (SOP’s) in food operations• Compliance for achieving excellence in food operationsAdvanced Apprenticeship in Food and DrinkPathway 4 – Food Manufacturing Excellence*This is a 21 month programme and all elements must becompleted in order to achieve an Apprenticeship in Food Framework:Manufacturing Excellence. • Level 3 Certificate inThis Apprenticeship is designed for people working within the Proficiency in Foodfood manufacturing sector and is suitable for those working as: Manufacturing ExcellenceManager, Additional MandatorySupervisor or Framework Requirements:Team LeaderListed below are some of the areas within Food Manufacturing • Functional Skills in Maths & Englishcovered within this framework: • PLTS• Developing working relationships• Planning, allocating and monitoring work • Employment Rights &• Contributing to continuous improvement of food safety Responsibilitiesoperations• Providing leadership and direction for own area ofresponsibility• Contributing to the development of an achieving excellenceculture in food operations• Planning organisational change for achieving excellence infood operations• Contributing to the development of an achieving excellencestrategy in food operations Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  12. 12. 12Intermediate Apprenticeship in Improving Operational PerformancePathway 3 – Business Improvement Techniques (B-IT) Framework:This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Improving • Level 2 NVQ Diploma inOperational Performance (BIT). Business Improvement TechniquesThe Apprenticeship is designed for people who are working ina manufacturing environment and this can apply to a variety of • Edexcel BTEC Level 2disciplines. Certificate in Lean Organisation ManagementIt includes: Techniques• Health, safety and security in the workplace Additional Mandatory• 5S & workplace organisation Framework Requirements:• Visual management & team working• Kaizen • Functional Skills in Maths,• Problem solving & English• Data collection & analysis• 3 improvement projects • PLTS • Employment Rights & ResponsibilitiesIntermediate Apprenticeship in Improving Operational PerformancePathway 2 – Performing Manufacturing Operations (PMO)This is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in ImprovingOperational Performance. Framework:The Apprenticeship is designed for people who are working in • Level 2 NVQ Diploma ina manufacturing environment and this can apply to a variety of Performing Manufacturingdisciplines, including: OperationsManufacturing Process Operators, • EAL Level 2 Award inMaintenance Operators, Industrial EnvironmentProduction Inspectors and AwarenessAssembly Operators Additional MandatoryListed below are some of the areas that could be covered as Framework Requirements:part of this framework: • Functional Skills in Maths &• Health, safety & security in the workplace English• Transferring materials• Preparing for manufacturing operations • PLTS• Complying with statutory regulations and organisationalsafety requirements • Employment Rights &• Analysing the results of inspection and confirming quality of Responsibilitiesproduction www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  13. 13. 13Level 2 NVQ in Business Improvement Techniques (B-IT)Programme:B-IT explores the concept of continuous improvement anddemonstrates how eliminating waste, reducing variation and Benefits:preventing defects can dramatically improve businessperformance. From the Japanese 5S method to the Kaizen • Proven productivityapproach, the programme covers the most up to date improvement modelmanagement thinking. Delivered at your workplace, theprogramme sees your employees implementing improvement • Phased and structuredprojects on your shop floor. approachUnits: • Accredited against a national standardUnits typically include; complying with statutory regulations & • Deliver improved workforceorganisational safety requirements, contributing to effective capabilityteam working, applying workplace organisation techniques,applying continuous improvement (Kaizen) techniques, • Increases a “can do” andcreating visual management systems and applying problem “know how”solving techniques. • Sustainable throughTarget: championsAnyone involved in production / operations on the shop floor • Quantified monetary savings (ROI) are created as part of the BIT programmeLevel 3 NVQ in Business Improvement Techniques (B-IT) and agreed in advanceFollowing on from Level 2, this Business ImprovementTechniques qualification at Level 3 is designed for employeesthat have an important role to play within the business. Thequalification enables those individuals to develop the skills theyneed to be able to act as continuous improvement facilitators / Benefits:lean champions within the organisation and lead improvementprojects. • Reduce costs, variation and wasteProgramme: • Improve businessThe training is followed by three facilitated improvement projects performancewhere the learner utilises the tools and techniques they havelearned. • Maximise profits and revenueUnits: • Helps reduce workplaceThe qualification includes training in the following areas; Leading accidentsEffective Teams, Applying Problem Solving Techniques andCreating & Maintaining Standard Operating Procedures plus an • Achieve results with minimal disruption toadditional unit from; Flow Process Analysis, SMED (a waste operationsreduction tool to assist rapid changeover) and TPM (TotalProductive Maintenance) • Improved staff moraleTarget: • Nationally recognised QualificationManagers, Team Leaders, Supervisors, Lean Champions,Change Agents Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  14. 14. 14Level 2 NVQ Diploma in Performing ManufacturingOperationsProgramme: Benefits:This NVQ at Level 2 covers a range of manufacturingprocesses which are common to a variety of industries and • Improved businesssectors. It is suitable for operators engaged in a wide range of performance to assist inproduction / operational processes. Confirmation of winning contractscompetence is assessed via a series of on the jobobservations each with a review and is carried out during • Maximise profits andnormal working hours. revenuesUnits: • Helps reduce workplace accidentsThe qualification includes training which could be in thefollowing areas; workplace organisation, the identification and • Improves employee moraleelimination of waste, operational effectiveness, team work & and motivationcommunication and improvement & productivity. Or can be • Highlights the skill of theagreed by the company to meet internal requirements. workforce to existing and potential customersTarget:Any staff on the shop floor involved in production & operations • Buy into the best methods of working from employees and maybe a starting point for a learning journeyLevel 2 NVQ Diploma in Business ImprovementTechniques (B-IT) – Lean OfficeWhile many organisations have successfully applied theprinciples of Lean Manufacturing to the factory floor, often Benefits:companies overlook the benefits that streamliningadministrative functions can deliver to the bottom line and to • Drive waste out of currentcustomer service. processesProgramme: • Improve business proceduresThe qualification is designed to assist organisations inimproving their business activities by applying the tools & • Reduce customertechniques of continuous improvement. Business Impact have complaintsadapted the BIT qualification and adjusted the focus to reflectthe office and administrative support functions. The • Reduce mistakes andprogramme is designed to ensure that all activities add value paperworkand are sustainable impacting on Quality, Cost and Deliveryperformance that; eliminates the risk of a poor service • Improve customer servicesreaching the customer, reduces operational costs andimproves profitability & competitiveness. • Improve order accuracy & processingUnits: • Improve response timeThe qualification includes training in the following areas;workplace organisation, the identification and elimination of • Improved staff morale,waste, operational effectiveness, team work & communication attitude and performanceand improvement & productivity. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  15. 15. 15 Lean Academy WorkshopsAsk about our other 1 Day and Bespoke Workshops! Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  16. 16. 16Lean Academy WorkshopsAt Business Impact our objectives are very simple – we workwith our clients to help them: Some of the available Workshops:• improve production• reduce waste • Introduction to Lean• introduce efficiencies • 5S & Workplace Organisationwith the ultimate aim of increasing profit – a positive BusinessImpact! • Kaizen & Continuous ImprovementOur experienced Lean Academy practitioners will lead youevery step of the way on your Lean journey. • Standard Operating ProceduresFirstly an in depth diagnostic of your business and itsprocesses will highlight where changes and improvements • Problem Solvingcan be made. • Team WorkingThen, in partnership, we will decide what training is right foryour workforce based on your business needs. • Total Productive / Preventative MaintenanceBut that’s not where our input ends. We support you on yourLean journey and provide refresher training and updates • Flow Processwhenever required. • Value Stream MappingOur expertise and experience mean we always have the rightcourse or workshop for you and each delivery is specific to • Six Sigma Yellow Beltyour requirements meaning real and lasting results areachieved. • SMED (Single Minute Exchange of Die)We are ready to help you improve! A Business Impact Lean • 8D (Eight Disciplines ProblemAcademy practitioner will work with you to identify areas for Solving)improvement within your organisation to ensure that youreceive the best possible benefits from the workshop. • FMEA (Failure Mode Effects Analysis)If you can’t see a programme you are interested in please ask • OEE (Overall Equipmenta member of our expert Lean sales team as we deliver Effectiveness)bespoke training packages to meet your own individualcompany requirements. • SPC (Statistical Process Control)Contact one of our Lean experts now to discuss how we mayassist you further by ringing: 0800 9778566 or email workshops@businessimpactuk.com www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  17. 17. 17Introduction to Lean – 1 Day ProgrammeCourse Outline:This one-day session is designed to provide an understanding ofthe principles of Lean Manufacturing and how these principles Key Outcomes:can be applied within the workplace. The session introduces thefundamental concepts and philosophy of lean methodology and Upon successful completionallows participants to apply these in a simple “production line” of this module the learner will be able to:practical activity. • Describe the principles ofTheory covered includes: Lean Manufacturing and the benefits of applying lean• Lean Manufacturing – objectives, benefits, elements concepts across a business• Batch Manufacturing versus Lean• “Value-Add” and “Non Value-Add” • Explain the importance of• The Toyota Productions System and Lean standardisation and Standard• The Eight Wastes (Muda) Operating Procedures• Visual Management• Standard Operations • List the stages in the• Line Balancing and Pull Systems application of a 5S• Kaizen and the PDCA Cycle programme• The Lean Organisation and Flexibility • Define the terms value-addWho is it for? and non value-add in a Lean Manufacturing environmentThis course is primarily for Management Teams responsible forimplementing Lean.5S & Workplace Organisation5S is a basic, fundamental, systematic approach for productivity,quality and safety improvement in all types of business. Benefits:The 5S’s are: • Tangible improvementsSort: the first step in making things clean and organised within your workplaceSet: in order – organise, identify and arrange everything in a • Improved employee skillwork area levelsShine: regular cleaning and maintenance • Increased product and process qualityStandardise: make it easy to maintain • Immediate resultsSustain: maintaining what has been accomplished • Improved Health & SafetyWho is it for? • Decreased down time• Management involved in leading 5S implementation• Employees involved in everyday operations that could apply5S Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  18. 18. 18Kaizen & Continuous ImprovementKaizen is a system of continuous improvement in quality,technology, processes, productivity, company culture, safety andleadership. Benefits:The word Kaizen means “continuous improvement.” It comes • Reduced wastefrom the Japanese words “Kai” which means “change” or “tocorrect” and “Zen” which means “good.” • Improved staff skill levelsKaizen is a system that involves every employee – including • Potential Cost savingssenior management. Everyone is encouraged to come up withsmall improvement suggestions on a regular basis. This is not a • Immediate resultsonce a month or once a year activity, it is continuous. • Helps create a culture ofTheory covered includes: continuous improvement• Kaizen definition and teamwork• The PDCA (Plan, Do, Check, Act) Cycle• Check sheets and Pareto analysis• The Seven Wastes• Identifying waste in a process• Reducing waste in a processWho is it for?• Management involved in leading Kaizen implementation• Employees involved in everyday operations that could applyKaizenStandard Operating ProceduresA standard operating procedure is a company-wide formalisedstructure to handle specific operational activities. They are an Benefits:essential supporting element in the creation of good planning andcontrol within a company. • All members of your workforce will be trained toThey standardise the approach of individuals to specific work in the same wayprocedures, improving the quality and speed of decision makingin key areas. • Standardisation across the business and sharing of bestAlso they provide a valuable structure for inter-company practicediscussion and development; with a key role in creating aknowledge management base within the organisation, particularly • You will be able to manageimportant in cost cutting, competitive analysis and exit planning. the workforce more effectively with greater controlWho is it for? • Audit documentation –This workshop is for Supervisors, Team Leaders or Management training, risk & best practiceinterested in writing their own standard operating procedures. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  19. 19. 19Six Sigma Yellow BeltThere are a number of Levels of Six Sigma training that can beattained by those who need it. Yellow Belt requires that peopleare aware of the concepts of Six Sigma and the Lean principles Benefits:when they are working on a Lean Project. It will give them theskills required to show that they are committed to making the • Be aware of the principles,most of any projects. Yellow Belt is an introduction to Six Sigma benefits and terminology ofand the DMAIC (Define, Measure, Analyse, Improve, Control) Six Sigmacycle, statistics and tools; it will provide you with an underpinningknowledge of Six Sigma and a basis for progression to “Green • Be aware of the five mainBelt” level. steps in a Six Sigma projectWho is it for? • Know the meaning and importance of variation andThis workshop is for any office or shop floor personnel and also process controlcan be developed for management who want to gain more of anunderstanding / awareness of Six Sigma.Workshop consists of:• Brainstorming techniques, cause & effect, root cause analysis• FMEA, 5S basics & process mapping basics• Understanding the importance of data and graphing methods• Gauge Repeatability / Reproductability activityProblem SolvingProblem solving is a key skill and it’s one that can make a hugedifference to your team. At work, problems are usually at thecentre of what happens every day. You are either solving a Benefits:problem, supporting those who are solving problems, ordiscovering new problems to solve. • Structured approach to problem solvingThere are four basic steps to solving a problem: • Selection of appropriateA. Defining the problem problem solving methods for specific problemsB. Generating alternatives • A team based problemC. Evaluating and selecting alternatives solving approachD. Implementing solutionsWho is it for?This workshop is suitable for Managers leading problem solvingactivities and operators applying problems solving techniques. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  20. 20. 20Team WorkWho is it for?This workshop is suitable for existing work teams seeking tooptimise performance and Managers leading their teams and / or Benefits:operators applying team working techniques. • Common approach toWorkshop consists of: working as a TeamUnlike most other Team Working programmes this workshop is • Recognising the strengthsmade up of theory and practical activities. Participants will learn of individual team membersnot only the theory but how to apply Team Working techniques.The workshop includes: • Practise TEAM – Together Everyone Achieves More• Background / history of Team Working• Elements of Team Working• Practical Application of Team Working• Sustaining Team WorkingTeam Working is defined as a work practice based on the use ofteams, or groups of people, who have shared objectives at workand who co-operate to achieve those objectives in a way thatallows each individual to make a distinctive contribution.Total Productive / Preventative MaintenanceTPM is a maintenance programme which involves a definedconcept for maintaining plant equipment. The goal of TPM is to Benefits:markedly increase production while at the same time increasingemployee morale and job satisfaction. • Focus on equipment & people improvements as anWho is it for? element in the Continuous Improvement journeyEmployees within Manufacturing Operations – Managers, TeamLeaders, Engineers, Technicians & Operating Staff as they all • Enable equipment tohave an important role to play in ensuring equipment is perform better & people tomaintained to reduce unplanned downtime and defects. develop as individuals and within a teamWorkshop consists of: • Recognise the value add of• Presentation & discussion of the theory behind TPM maintenance within a TPM approach• Understanding hidden losses & the 7 Steps to AutonomousMaintenance• Calculation of Overall Equipment Effectiveness (OEE)• Developing a TPM “One Point Lesson” relevant to yourmanufacturing equipment www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  21. 21. 21Flow ProcessBusiness processes contain high value adding activity, low valueadding activity and waste. Benefits:The act of mapping a process out in a flow chart format helps toclarify the understanding of a process and helps you think about • Break down complexwhere the process can be improved. processes into simple visual formatWho is it for? • Increased staffThis workshop is for cross functional teams that work on shared understanding of businessbusiness processes or Managers looking for top down process processesimprovement. • Reduce waste throughWorkshop consists of: streamlined and simplified processes• Creating a flow process chart • Provides a simple method• Identification of value added / non value added activity of tracking work flow• Waste identification within a process• Causes of poor process flow• Waste elimination• Action planningValue Stream Mapping (VSM)Value Stream Mapping (VSM), sometimes referred to as the“Learning to See” Map or cartoon, has emerged as a very Benefits:popular and clear way to illustrate the current state and desiredfuture state of a process. • Walk through and see the whole processThe value stream map differs from the process map in that it • Map both current state andshows both the physical and information flows on one diagram, future statethus enabling you to see what the situation is and why this is thecase. • Targeting Kaizen activity where it will benefitWho is it for? • Identifying the lead time• Businesses who want to start on the lean journey. against the process cycle time• Managers who want to structure the improvement process.• VSM is applicable to both manufacturing and process. • Creating an action plan for achieving the future stateWorkshop consists of: • Identify training needs ofMapping a familiar product from dock to dock. Normally a 2-Day the business for continuousactivity, mapping a process from your business whilst identifying improvementimprovement opportunities and a future state map. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  22. 22. 22SMED – Single Minute Exchange of DieSMED is a lean methodology that reduces downtime due tomachine setups and changeovers.It is a phrase coined by Shigeo Shingo at Toyota Motors in the1960’s and has come to be used as a synonym for fast Benefits:changeover. • Shorter set-up operationsSMED is an excellent system and should be a significant part ofany changeover reduction programme. • Shorter production runs = smaller batchesWho is it for? • More flexible production =This workshop is for Engineers and operational teams identifying shorter lead timesactual / potential bottle necks / concerns and Managers needingto scope the application of SMED. • Customer satisfaction = more responsiveWorkshop consists of: • Competitive advantage• Background to SMED• Elements of SMED• Practical Application of SMED• Sustaining SMED8D (Eight Disciplines of Problem Solving)8D is a problem solving tool widely used in the automotive andaircraft sector. It can be used by any company / team to deal with Benefits:shop floor or customer issues (Voice of the Customer) /problems. It is a structured and methodical way of getting to theroot cause of issues. • Structured approach for resolving issues8D is a methodical tool for solving problems that are recurrent • Cross functional teamsand / or critical, for which the root cause is not known or evident. • Root Cause AnalysisWho is it for? • Protect the customerManagers, Team Leaders, Engineers, Technicians and OperatingStaff – shop floor / office based as they all have an important role • Voice of the customerto play in ensuring “Right First Time” to reduce unplanneddowntime and defects that meet the customer requirements.Theory covered includes:• The History & Development of 8D• How to develop & use the tool in your business• Practical application of Brainstorming• Fishbone Diagram• 5 Why’s www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  23. 23. 23FMEA (Failure Mode and Effects Analysis)Failure Modes and Effect Analysis is methodology for analysingpotential reliability problems early in the development cyclewhere it is easier to take actions to overcome these issues, Benefits:thereby enhancing reliability through design. • Improved qualityFMEA is used to identify potential failure modes, determine theireffect on the operation of the product and identify actions to • Improved customermitigate the failures. satisfactionWho is it for? • Reduced down timeThis workshop is for Engineers / Technical Specialists and • Creates emphasis onManagers who would like an appreciation / understanding of problem preventionFMEA. • Reduced wasteTheory covered includes: • Improved staff skill levels• The concept of FMEA and risk• Design of FMEA and process FMEA• Calculating RPN (Risk Priority Number) – Severity,Occurrence, Detection• The FMEA Sheet• Creating an action plan using FMEAOEE (Overall Equipment Effectiveness)The application of Overall Equipment Effectiveness (OEE) isdifferent for everyone. OEE truly reduces complex productionproblems into simple, intuitive presentation of information. Benefits:Successful OEE measurement means you are able to identifyproblems quickly and efficiently. • Improved qualityWho is it for? • Reduced downtimeThis workshop is for Engineers / Technical Specialists and • Improved efficiency andManagers who would like an appreciation / understanding of performanceOEE. • Improved staff skill levelsTheory covered includes: and communication• The data you need• Where to find it• How to calculate OEE• How to turn OEE into effective improvement activities Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  24. 24. 24SPC (Statistical Process Control)SPC is a measurement tool for the variation, range and reliabilityof your manufacturing processes. The aim is to use statistical Benefits:data control charts and graphical presentation to sustain processcontrol. SPC focuses on detection and prevention of quality • Reduced variation inproblems. process & productWho is it for? • Improved quality / productivityThis workshop is for Engineers / Technical Specialists andManagers who would like an appreciation / understanding of • Reduced downtimeSPC. • Efficient problem detectionWorkshop consists of: and prevention• Measuring mode, median, mean & range standard deviation &variance in data• Calculating process capability (Cp + Cpk)• Defining upper control limits (UCL) & lower control limits (LCL)• Creating control charts – creating X-Bar and R charts• Using SPC as a problem solving tool www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  25. 25. 25 BusinessAdministration & Customer Service**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  26. 26. 26Intermediate Apprenticeship in Business& AdministrationThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Business & Framework:Administration. • Level 2 NVQ Certificate inThis Apprenticeship is designed for people working within the Business & AdministrationBusiness and Administrative sector and is suitable for thoseworking as: • Level 2 Certificate inAdministrators, principles of Business &Office Junior’s and AdministrationReceptionists Additional MandatoryBelow are some of the areas that could be covered as part of Framework Requirements:the framework. • Functional Skills in Maths,• Communicating in a business environment English & IT• Solving business problems• Delivering, monitoring & evaluating customer service to • PLTSexternal and internal customers• Providing reception services • Employment Rights &• Producing documents in a business environment Responsibilities• Handling mailAdvanced Apprenticeship in Business& AdministrationThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Business & Framework:Administration. • Level 3 Diploma inThis Apprenticeship is designed for people working within the Business & AdministrationBusiness and Administrative sector and is suitable for thoseworking as: • Level 3 Certificate in principles of Business &Administration Officers, AdministrationTeam Leaders,Personal Assistants or Additional MandatorySecretaries Framework Requirements:Below are some of the areas that could be covered as part of • Functional Skills in Maths,the framework. English & IT• Dealing with internal and external correspondence • PLTS• Producing documents• Managing resources • Employment Rights &• Managing information Responsibilities• Managing administration systems• Developing presentations• Managing diaries www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  27. 27. 27Intermediate Apprenticeship in Customer ServiceThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Customer Framework:Service. • Level 2 NVQ Certificate inThis Apprenticeship is designed for people working within the Customer ServiceCustomer Service sector and is suitable for those working as: • Level 2 Certificate inCustomer Service Trainee’s / Representatives Customer Serviceplus any other job roles in which customer service skills would Additional Mandatorybe an advantage Framework Requirements:Below are some of the areas that could be covered as part of • Functional Skills in Maths &the framework: English• Communicating with customers effectively • PLTS• Resolving customer service problems• Improving customer relations • Employment Rights &• Promoting products and services Responsibilities• Keeping records• Gathering customer feedback• Working in a teamAdvanced Apprenticeship in Customer ServiceThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Customer Framework:Service. • Level 3 NVQ Diploma inThis Apprenticeship is designed for people working within the Customer ServiceCustomer Service sector and is suitable for those working as: • Level 3 Certificate inCustomer Service Managers, Customer ServiceCoordinators orTeam Leaders Additional Mandatory Framework Requirements:Below are some of the areas that could be covered as part ofthe framework: • Functional Skills in Maths & English• Leading a team• Communicating with customers effectively • PLTS• Gathering and analysing customer feedback• Promoting products and services • Employment Rights &• Keeping records Responsibilities• Using software/office equipment to communicate Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  28. 28. 28Level 2 NVQ Diploma in Business & Administration* Benefits:Programme: • Improved time managementThis Level 2 NVQ Diploma in Business & Administration isdesigned for learners who need to develop or consolidate their • Increased productivityskills. • A reduction inUnits: administrative errorsUnits typically include; work in a business environment, • Improves employee moralecommunicate in a business environment, solve business and motivationproblems, deliver, monitor & evaluate customer service tointernal & external customers, provide reception services and • Highlights the skill of theproduce documents in a business environment. workforce to existing and potential customersTarget: • Buy into the best methodsAny individual that works in an administrative role e.g. Admin of working from employeesAssistant, Secretary, and Payroll. and maybe a starting point for a learning journeyLevel 2 NVQ Certificate in Customer Service* Benefits:Programme: • Improved time managementThis Level 2 NVQ Certificate in Customer Service is designedfor learners who need to develop or consolidate their skills. • Increased productivity • A reduction in customerUnits: complaintsUnits typically include; giving customers a positive impression • Consistent delivery ofof the organisation, promoting additional services or products customer service excellenceto customers, processing customer service information, going within your organisationthe “extra mile” in customer service, providing good customerservice within the rules and living up to the customer service • Customer queries are dealtpromise. with quickly and resolved effectivelyTarget: • Highlights the skill of theAny individual that works in a customer service environment workforce to existing ande.g. Customer Service Advisor, Contact Centre Operator, Bank potential customers/ Building Society Customer Advisor. • Buy into the best methods of working from employees and maybe a starting point for*Both these qualifications are available at Level 3. a learning journey www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  29. 29. 29 Sales / Telesales & Marketing**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  30. 30. 30Intermediate Apprenticeship in Sales / TelesalesThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Sales /Telesales. Frameworks:This Apprenticeship is designed for people working within the • Level 2 NVQ Certificate inSales sector and is suitable for those working as: SalesTrainee Sales Advisors, • Level 2 Certificate inTelesales Operators and Principles of SalesJunior Sales Executives Additional MandatoryListed below are some of the areas within Sales that could be Framework Requirements:covered within this framework: • Functional Skills in Maths &• Selling face-to-face English• Selling by telephone (inbound & outbound)• Inputting & accessing Sales or Marketing data • PLTS• Processing Sales orders• Selling at exhibitions • Employment Rights &• Monitoring Sales deliveries Responsibilities• Supporting customers in obtaining finance for purchases• Generating and qualifying Sales leads• Obtaining and analysing competitor information• Buyer behaviour in Sales situationsAdvanced Apprenticeship in Sales / TelesalesThis is an 18 month programme and all elements must becompleted in order to achieve an Apprenticeship in Sales /Telesales. Framework:This Apprenticeship is designed for people in the Sales Sector • Level 3 NVQ Diploma inand is suitable for those working as: SalesSales Consultants / Supervisors, • Level 3 Certificate inSales Managers, Principles of SalesTelesales Professionals andSales Persons Additional Mandatory Framework Requirements:Listed below are some of the areas within Sales covered withinthis framework: • Functional Skills in Maths & English• Obtaining and analysing Sales information• Pricing for Sales promotions • PLTS• Preparing and delivering a Sales presentation• Developing and implementing Sales call plans • Employment Rights &• Assessing customer credit status Responsibilities• Monitoring and managing Sales team performance• Developing Sales proposals www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  31. 31. 31Intermediate Apprenticeship in MarketingThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Marketing. Framework:The Apprenticeship is designed for people working within amarketing role and is suitable for those working as: • Level 2 NVQ Certificate in Marketing • Market Researchers • Event Management Assistants • BTEC L2 Certificate in • Junior Marketing Executives Principles of MarketingListed below are some of the areas within marketing that could Additional Mandatory Framework Requirements:be covered within this framework: • Functional Skills in Maths, • Collecting and organising market research data English & ICT • Working with others in a business environment • Contributing to conducting direct marketing campaigns • PLTS • Analysing competitor activity • Coordinating an event • Employment Rights & Responsibilities • Using digital and social media in marketing campaigns Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  32. 32. 32 Management**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  33. 33. 33Intermediate Apprenticeship in Team LeadingThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in TeamLeading. Frameworks:This Apprenticeship would be most suitable for First Line • Level 2 NVQ certificate inManagers such as: Team LeadingTeam / Section Leaders, • Level 2 Certificate in TeamFloor Managers, LeadingHelpdesk Managers andTrainee Supervisors Additional Mandatory Framework Requirements:Listed below are some of the areas covered within thisframework: • Functional Skills in Maths, English and IT• Recognising occupational competence in Team Leading• Proving competency in their job role by applying knowledge, • PLTSunderstanding & skills• Managing personal development • Employment Rights &• Developing working relationships with colleagues Responsibilities• Communicating information & knowledge• Developing a team• Planning, allocating & monitoring the work of a teamAdvanced Apprenticeship in Leadership & ManagementThis is an 18 month programme and all elements must be Frameworks:completed in order to achieve the relevant managementframework. • Level 3 NVQ Certificate in ManagementThis Apprenticeship would be suitable for: • Level 3 Certificate inFirst Line Managers, ManagementAssistant Managers,Senior Supervisors and Additional MandatoryTrainee Managers Framework Requirements:Listed below are some of the areas covered within this • Functional Skills in Maths,framework: English and IT• Planning, allocating and monitoring the work of a team • PLTS• Supporting team members• Managing conflict • Employment Rights &• Resolving problems Responsibilities• Project management Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  34. 34. 34Level 2 NVQ Certificate in Team LeadingProgramme: Benefits:The Level 2 NVQ Certificate in Team Leading is designed for • Improved timeTeam Leaders who are primarily concerned with motivating managementtheir team members and achieving agreed outputs, with limitedauthority for deploying resources. Flexibility is achieved • Effective Team Leaders /through two optional units which compliment three mandatory Supervisorsunits designed to develop the core competences needed bytoday’s Team Leaders. • Improved supervisory & leadership skillsUnits: • Developing new tools and techniquesUnits typically include: managing personal development,developing working relationships with colleagues, • Improves employee moralecommunicating information and knowledge, planning, and motivationallocating and monitoring work of a team and supporting teammembers to identify, develop and implement new ideas. • Highlights the skill of the workforce to existing andTarget: potential customers Any job role in any industry sector that involves team leading / • Buy into the best methodssupervisory responsibilities. of working from employees and maybe a starting point for a learning journeyLevel 3 NVQ Certificate in Leadership & Management Benefits:Programme: • Improved time managementThe Level 3 NVQ Certificate in Management is designed forManagers / Team Leaders with a range of responsibilities • Effective Team Managers /including: allocating work to people, achieving specific results, Leaders / Supervisorsmanaging resources and with some degree of decisionmaking. • Improved supervisory & leadership skillsUnits: • Developing new tools and techniques for the teamUnits typically include: managing personal development, setobjectives and provide support for team members, planning, • More structured andallocating and monitoring work of a team and supporting team improved team performancemembers to identify, develop and implement new ideas. • Highlights the skill of theTarget: workforce to existing and potential customers Any job role in any industry sector that involves team leading /supervisory / management responsibilities. • Improves employee morale and motivation www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  35. 35. 35 InformationCommunication Technology**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  36. 36. 36Intermediate Apprenticeship in ITApplication SpecialistThis is a 12 month programme and all elements must becompleted in order to achieve an IT User Apprenticeship. Framework:The Diploma is designed for people who are working in an ITrole and this can apply to a variety of disciplines, including: • Level 2 Diploma in IT User Skills (Application Specialist)Office Support Assistants,Administrators, Additional MandatoryPersonal Assistants, Framework Requirements:Website Technicians,Sales & Marketing Executives, • Functional Skills in Maths,Wages Clerks and English & ITTeaching Assistants • PLTSListed below are some of the areas that could be covered aspart of this framework: • Employment Rights & Responsibilities• Using office software• Data and entry management• Internet and email communications• Recording and editing audio and video clips• Using customer relationship management software• Using computer accounting or payroll software• Spreadsheets and databases• Preparing presentations or handoutsAdvanced Apprenticeship in ITApplication SpecialistThis is an 18 month programme and all elements must becompleted in order to achieve an IT User Apprenticeship. Framework:The Diploma is designed for people who are working in an ITrole and this can apply to a variety of disciplines, including: • Level 3 Diploma in IT User Skills (Application Specialist)Helpdesk Support Personnel,Office Managers, Additional MandatoryPersonal Assistants, Framework Requirements:Website Managers,Teaching Assistants and • Functional Skills in Maths,Sales Account Managers English & ITListed below are some of the areas that could be covered as • PLTSpart of this framework: • Employment Rights &• Responding to hardware and software problems Responsibilities• Setting up user hardware• Designing solutions to improve business processes using IT• Developing and streamlining business processes for efficientoffice operations• Using advanced application software features• Researching for and preparing presentations• Planning and designing websites• Creating and reporting management information www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  37. 37. 37 Health & Social Care**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  38. 38. 38Intermediate Apprenticeship in Health & Social CarePathway 1 Adult Social CareThis is a 12 month programme and all elements must becompleted in order to achieve an Apprenticeship in Health &Social Care. Frameworks:This Apprenticeship is designed for people working within thehealth and social care sector and is suitable for those working as: • Level 2 Diploma in Health & Social CareCare Assistants/Workers,Relief Team Workers, • Level 2 Certificate inSupport Workers, Preparing to Work in AdultKey Workers in Domiciliary Services, Social CareHome Care Support Workers,Substance Misuse Workers and Additional MandatoryMental Health Support Workers Framework Requirements:Listed below are some of the areas within Health & Social Care • Functional Skills in Maths &covered within this framework: English• Health & Safety • PLTS• Updating a maintaining records• Treating people with respect and dignity • Employment Rights &• Supporting individuals in their daily living Responsibilities• Supporting individuals to make journeys• Supporting individuals to meet their domestic and personalneeds• Providing food and drink for individuals• Supporting individuals with their personal care needsAdvanced Apprenticeship in Health & Social CareThis is a 18 month programme and all elements must be Framework:completed in order to achieve an Apprenticeship in Health &Social Care. • Level 3 Diploma in Health & Social CareThis Apprenticeship is designed for people working within thehealth and social care sector and is most suitable for those • Level 3 Certificate inworking as: Preparing to Work in Adult Social CareSupervisors / Team LeadersSenior Workers / Support Workers Additional MandatoryManagers / Deputy Managers Framework Requirements:Listed below are some of the areas within Health & Social Care • Functional Skills in Maths &covered within this framework: English• Maintaining health, safety and security in the workplace • PLTS• Reflecting on and developing own practices• Promoting choice, well being and protection of all individuals • Employment Rights &• Contributing to care planning and reviews Responsibilities• Contributing to the protection and management of abusiveand aggressive behaviour• Carrying out assessment to identify and prioritise needs www.businessimpactuk.com “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs
  39. 39. 39 Retail**All our Apprenticeship programmes can be delivered as a standalone NVQ qualification covering similar subjects.Ask a member of our sales team for more details about this. Sales - 0800 977 8566 “Experts in Training Nationwide” Apprenticeships | Commercial | NVQs

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