Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
How to Avoid Mistakes in
Offshore Outsourcing
Jennifer Kumar
March 18, 2016
Companies Interviewed
Top 3 Mistakes & Remedies
• Working in a Vacuum
• Different Approaches to Time &
Planning
• Not Understanding Client-Servi...
Working in a Vacuum
1. Indian solutions do not apply to American
problems
2. Lack of business, economic, or cultural
conte...
Indian Solutions
Cultural Context
Calendar Template: Dosctoc.com
Cultural Context
Calendar Template: Dosctoc.com
Cultural Context
From LinkedIn
Working in a Vacuum
1. Indian solutions do not apply to American
problems
2. Lack of business, economic, or cultural
conte...
Working in a
Vacuum - Solutions
Working in a
Vacuum - Solutions
Don’t Assume
Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
Learn the
basics ...
Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
Learn the
basics ...
Working in a
Vacuum - Solutions
Don’t Assume
Find a Subject
Matter Expert
Become a
Subject Matter
Expert
Learn the
basics ...
Top 3 Mistakes & Remedies
• Working in a Vacuum
• Different Approaches to Time &
Planning
• Not Understanding Client-Servi...
Different Approaches to Time & Planning
1. Order & predictability
2. Set expectations at the beginning of service
agreemen...
Top 3 Mistakes & Remedies
• Working in a Vacuum
• Different Approaches to Time &
Planning
• Not Understanding Client-Servi...
Client-Service Provider Balance
Brining a new balance to
the Client-Service Provider
Relationship
Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
...
Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
...
Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
...
Brining a new balance to
the Client-Service Provider
Relationship
Get more
Information
up front
Prepare for and
chair all
...
Thank you!
Upcoming SlideShare
Loading in …5
×

I/O: Intelligent Outsourcing 2016 | Jennifer Kumar

Jennifer Kumar | Managing Director, Authentic Journeys talked about "How to Minimize Cross-Cultural Risk Factors in Offshore Outsourcing" in the I/O event. check out the presentation here!
www.bridge-global.com/beam

  • Be the first to comment

  • Be the first to like this

I/O: Intelligent Outsourcing 2016 | Jennifer Kumar

  1. 1. How to Avoid Mistakes in Offshore Outsourcing Jennifer Kumar March 18, 2016
  2. 2. Companies Interviewed
  3. 3. Top 3 Mistakes & Remedies • Working in a Vacuum • Different Approaches to Time & Planning • Not Understanding Client-Service Provider Balance
  4. 4. Working in a Vacuum 1. Indian solutions do not apply to American problems 2. Lack of business, economic, or cultural context of solutions 3. Team in India does not understand pressures from client/end users
  5. 5. Indian Solutions
  6. 6. Cultural Context Calendar Template: Dosctoc.com
  7. 7. Cultural Context Calendar Template: Dosctoc.com
  8. 8. Cultural Context From LinkedIn
  9. 9. Working in a Vacuum 1. Indian solutions do not apply to American problems 2. Lack of business, economic, or cultural context of solutions 3. Team in India does not understand pressures from client/end users
  10. 10. Working in a Vacuum - Solutions
  11. 11. Working in a Vacuum - Solutions Don’t Assume
  12. 12. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert
  13. 13. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert
  14. 14. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture
  15. 15. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite
  16. 16. Working in a Vacuum - Solutions Don’t Assume Find a Subject Matter Expert Become a Subject Matter Expert Learn the basics of US Biz Culture Go Onsite Open an Office in the US
  17. 17. Top 3 Mistakes & Remedies • Working in a Vacuum • Different Approaches to Time & Planning • Not Understanding Client-Service Provider Balance
  18. 18. Different Approaches to Time & Planning 1. Order & predictability 2. Set expectations at the beginning of service agreement – get buy in and stick to it. 3. Avoid long periods of silence, or only talking during milestone or delivery times
  19. 19. Top 3 Mistakes & Remedies • Working in a Vacuum • Different Approaches to Time & Planning • Not Understanding Client-Service Provider Balance
  20. 20. Client-Service Provider Balance
  21. 21. Brining a new balance to the Client-Service Provider Relationship
  22. 22. Brining a new balance to the Client-Service Provider Relationship Get more Information up front
  23. 23. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings
  24. 24. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement
  25. 25. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes Along the Way (Quality Check)
  26. 26. Brining a new balance to the Client-Service Provider Relationship Get more Information up front Prepare for and chair all meetings Market throughout the engagement Admit & Fix Mistakes Along the Way (Quality Check) Prepare Questions Wisely
  27. 27. Thank you!

×