USA  .  UK  .  NETHERLANDS  .  INDIA www.silve r touch.com Introduction  to Silver Touch Managed IT services Your Outsourc...
<ul><li>Founded in 1992, over two decades of servicing clients with Total Solutions for   IT.   </li></ul><ul><li>Widely r...
<ul><li>Our vision is to grow both vertically and horizontally to  establish ourselves on top as a preferred System Integr...
<ul><li>Building support infrastructure </li></ul><ul><li>Hiring the staff </li></ul><ul><li>Dealing with employee turnove...
<ul><li>Our vision and mission, being our constant guiding lights, a need was felt across the organization to offer Networ...
Our Technical Alliances
Services Offered from Silver NOC IT Consulting Services <ul><ul><ul><li>Capacity Planning </li></ul></ul></ul><ul><ul><ul>...
Remote Desktop Support Application Support Services Silver NOC Services… Network Services <ul><ul><ul><li>Firewall Setup &...
Hosting Services Management Silver NOC Services… <ul><ul><li>Datacenter and Disaster Recovery Services </li></ul></ul><ul>...
Infrastructure Services <ul><ul><ul><ul><li>VMWARE </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Microsoft Windows Server 2...
<ul><li>Offers rapid service deployment </li></ul><ul><li>Minimizes NOC startup cost and frees capital for service or infr...
<ul><li>Better use of staff: allows agencies to focus human resources on strategic planning and core mission support. </li...
<ul><li>Requirements assessment and NOC implementation in barest minimum time  </li></ul><ul><li>Readily available NOC ope...
<ul><li>SLA developed with contractor </li></ul><ul><li>SLA is measurable and achievable </li></ul><ul><li>It aligns with ...
<ul><li>Minimizes NOC startup investment </li></ul><ul><li>Reduces steep training curve </li></ul><ul><li>Improves potenti...
<ul><li>Improve Value chain in existing services portfolio </li></ul><ul><li>Higher ROEI for System Integrators, since the...
System Integrators in following regions Silver Touch is keen to sign up Silver Touch Partner Program with System Integrato...
Thank You !!! India Silver Touch Technologies Ltd. 2nd Floor, Saffron, Nr. Panchwati Circle, Ahmedabad - 380 006. Gujarat,...
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Managed IT Services from Silver Touch Technologies (UK) Ltd

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Silver Touch Technologies (UK) Ltd provides Software, Hardware, Networking and Value added services for your IT needs. You can see what services we provide.

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Managed IT Services from Silver Touch Technologies (UK) Ltd

  1. 1. USA . UK . NETHERLANDS . INDIA www.silve r touch.com Introduction to Silver Touch Managed IT services Your Outsourcing Partner in End-to-End outsourced IT Solution and Services
  2. 2. <ul><li>Founded in 1992, over two decades of servicing clients with Total Solutions for IT.  </li></ul><ul><li>Widely recognized for our ability to deliver both hardware solutions, software solutions, networking solutions & Value Added Services. </li></ul><ul><li>Large customer base across the globe and ever increasing offshore clients. </li></ul><ul><li>International Presence with branch offices at USA, UK, Netherlands ensuring Quality of Service, and quick response. </li></ul><ul><li>500 + highly skilled software development professionals </li></ul>Introduction to Silver Touch
  3. 3. <ul><li>Our vision is to grow both vertically and horizontally to establish ourselves on top as a preferred System Integrator. </li></ul>Vision and Mission Vision Mission Our efforts are aimed at achieving excellence in finding the best synergized IT solutions from an assortment of hardware & software technologies that suit our client's present & future business needs in the most effective & efficient way.
  4. 4. <ul><li>Building support infrastructure </li></ul><ul><li>Hiring the staff </li></ul><ul><li>Dealing with employee turnover </li></ul><ul><li>Filling skills gap </li></ul><ul><li>Developing processes </li></ul><ul><li>Creating needed documentation </li></ul><ul><li>Training on Network Maintenance Support </li></ul>Why outsource IT support “ Just river is quiet doesn’t mean Crocodiles have left”
  5. 5. <ul><li>Our vision and mission, being our constant guiding lights, a need was felt across the organization to offer Network Management Services, in response to several requests from our existing clientele and the global market. </li></ul><ul><li>We already have the infrastructure to start offering NOC services. The infrastructure is built to comply with international standards applicable to the industry. </li></ul><ul><li>Leveraging our existing talent and skill pool, and our several Strategic Industry Alliances, it was only a question of defining the NOC Management Processes. </li></ul>Introduction to Silver NOC
  6. 6. Our Technical Alliances
  7. 7. Services Offered from Silver NOC IT Consulting Services <ul><ul><ul><li>Capacity Planning </li></ul></ul></ul><ul><ul><ul><li>Optimization </li></ul></ul></ul><ul><ul><ul><li>Data Center </li></ul></ul></ul><ul><ul><ul><li>Disaster Recovery and Management </li></ul></ul></ul>Our Approach to Consulting <ul><ul><li>Study </li></ul></ul><ul><ul><li>GAP Analysis </li></ul></ul><ul><ul><li>Improvement Suggestions </li></ul></ul><ul><ul><li>Procurement Management </li></ul></ul><ul><ul><li>Value added consulting on process implementations </li></ul></ul>
  8. 8. Remote Desktop Support Application Support Services Silver NOC Services… Network Services <ul><ul><ul><li>Firewall Setup & Deployment </li></ul></ul></ul><ul><ul><ul><li>Bandwidth Monitoring </li></ul></ul></ul><ul><ul><ul><li>VPN designing </li></ul></ul></ul>Server Management Services <ul><ul><li>Remote Server Administration/Management </li></ul></ul><ul><ul><li>Server Availability Monitoring </li></ul></ul><ul><ul><li>Server Utilization Monitoring </li></ul></ul>
  9. 9. Hosting Services Management Silver NOC Services… <ul><ul><li>Datacenter and Disaster Recovery Services </li></ul></ul><ul><ul><li>Database Monitoring </li></ul></ul><ul><ul><li>Database Management </li></ul></ul><ul><ul><li>Database Performance Tuning </li></ul></ul><ul><li>Security Audit Services </li></ul><ul><li>Firewall Management </li></ul><ul><li>Intrusion Detection/Prevention </li></ul><ul><li>Log Monitoring </li></ul><ul><ul><li>Vulnerability Management (Microsoft WSUS) </li></ul></ul><ul><ul><li>Antivirus Support & Management </li></ul></ul>
  10. 10. Infrastructure Services <ul><ul><ul><ul><li>VMWARE </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Microsoft Windows Server 2008 with Hyper-V </li></ul></ul></ul></ul>Group Policy configuration Messaging Solutions support Virtualization Service <ul><ul><ul><ul><li>File Server </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Print Server </li></ul></ul></ul></ul><ul><ul><ul><ul><li>DNS Server </li></ul></ul></ul></ul><ul><ul><ul><ul><li>DHCP Server </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Active Directory Server </li></ul></ul></ul></ul>Silver NOC Services…
  11. 11. <ul><li>Offers rapid service deployment </li></ul><ul><li>Minimizes NOC startup cost and frees capital for service or infrastructure investments </li></ul><ul><li>Reduces steep training curve and expands network management efficiency </li></ul><ul><li>Accelerates ROI by delivering a comprehensive NOC solution </li></ul><ul><li>Offers full accountability and faster problem resolution </li></ul><ul><li>Provides better network performance and availability and increased customer satisfaction </li></ul><ul><li>Offers improved decision-making and proactive planning </li></ul><ul><li>Policy and SOP driven processes for NOC management </li></ul><ul><li>ISO 27001 Security Policy compliant with SEI CMMi 3 Maturity Model </li></ul><ul><li>Managed Building and Infrastructure </li></ul><ul><li>SLA driven Service Management processes </li></ul><ul><li>SLA compliance reviews at Client Defined Frequency </li></ul>Advantages: Silver NOC
  12. 12. <ul><li>Better use of staff: allows agencies to focus human resources on strategic planning and core mission support. </li></ul><ul><li>Cost savings: Companies can now choose not to build and support IT and network infrastructure; use limited capital to purchase needed service levels and reduce total cost of ownership. </li></ul><ul><li>Ability to use optimal technologies: adjust types and mix of hardware, software, skilled labor, capital investment and technology to support changes in mission needs </li></ul><ul><li>Rapid response to mission changes: supplier is measured by ability to produce solutions </li></ul><ul><li>Comprehensive management of networks and technologies </li></ul><ul><li>All you need to do is </li></ul><ul><li>“ Simply connect to the readily available Silver Touch 24x7 NOC” </li></ul>Advantages : Silver Touch Managed IT Services
  13. 13. <ul><li>Requirements assessment and NOC implementation in barest minimum time </li></ul><ul><li>Readily available NOC operations, using best-practices methodology </li></ul><ul><li>Ability of new NOC to operate separately from an existing, in-house NOC management of multivendor elements </li></ul><ul><li>Single point of contact </li></ul><ul><li>24x7 management and monitoring of network faults, configuration, and performance </li></ul><ul><li>Comprehensive reports for each service management level and quarterly review </li></ul><ul><li>Identifying the Functional Need </li></ul><ul><li>Focus on Outcomes (Metrics and Measures) </li></ul><ul><li>Alignment with Objectives and Mission </li></ul><ul><li>The right approach to SLAs; Pros and Cons </li></ul><ul><li>Communications (Visibility, Transparency, Trust) </li></ul>Silver Touch Service Approach
  14. 14. <ul><li>SLA developed with contractor </li></ul><ul><li>SLA is measurable and achievable </li></ul><ul><li>It aligns with the deal </li></ul><ul><li>We ensure that it aligns with the organization’s goals (relevant measures and metrics) </li></ul><ul><li>The results consistent with your strategic objectives </li></ul>Service Delivery with SLA compliance
  15. 15. <ul><li>Minimizes NOC startup investment </li></ul><ul><li>Reduces steep training curve </li></ul><ul><li>Improves potential ROI—immediate return </li></ul><ul><li>Enhances early network availability </li></ul><ul><li>Hassel free scalability to existing Infrastructure </li></ul>Benefits to you
  16. 16. <ul><li>Improve Value chain in existing services portfolio </li></ul><ul><li>Higher ROEI for System Integrators, since they can offer a wider range of services, without additional investment. </li></ul><ul><li>No additional investment required </li></ul><ul><li>The end clients of our System Integrators benefit directly, by being able to order all services from a single provider. </li></ul><ul><li>This also addresses their long standing issue of getting skilled manpower without having to hire them. </li></ul><ul><li>Contact Silver Touch representative to know more about our partner program at [email_address] </li></ul>Advantages of Silver Touch Partner Program <ul><li>Partner Program is Uniquely designed for </li></ul><ul><li>System Integrators </li></ul><ul><li>Hosting service providers </li></ul><ul><li>Computer Resellers </li></ul><ul><li>IT consultants </li></ul>
  17. 17. System Integrators in following regions Silver Touch is keen to sign up Silver Touch Partner Program with System Integrators in following regions : To become Silver Touch Partner – Contact us at [email_address]
  18. 18. Thank You !!! India Silver Touch Technologies Ltd. 2nd Floor, Saffron, Nr. Panchwati Circle, Ahmedabad - 380 006. Gujarat, India. Tel. :  +91 - 79 - 2656 31 58, Fax :  +91 - 79 - 2656 16 24 E-mail :   [email_address] UK Silver Touch Technologies UK Limited Essex Technology & Innovation Centre, Unit 7, The Gables Ongar - CM5 0GA Tel. :  +44 - (0) 124-520-6182 E-mail :  kunjan@silvertouchtech.co.uk Netherlands Silver Touch Technologies B.V. Zwerfvelden 22 5685 HR Best, The Netherlands Tel. :  +31 - (0) 499 - 578 198 Fax :  +31 - (0) 499 - 578 820 E-mail :   [email_address] North America Silver Touch Technologies Ltd. 124 Windsor St. 2nd Floor, Kearney, NJ 07032 Tel. :  201-777-2366 Fax :  201-917-1367 E-mail :  [email_address]  

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