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What can we do for you?
IT service management
IT service management
“Introducing a best practice framework such as
the Information Technology Infrastructure
Library ITI...
Professional Certification
bcs.org/servicemanagement
Foundation Level
•ITIL IT Service Management
–Gain an awareness of the key principles and models in the
ITIL service lifec...
Specialist
ITIL recognised complementary qualifications
that embrace COBIT®, ISO/IEC 20000,
SFIA/SFIAplus and ITIL® for sp...
Intermediate
•ITIL Lifecycle modules:
(with a broad management / leadership focus)
–Continual Service Improvement
–Service...
Intermediate
•ITIL Capability modules
(for more detailed technical practice)
–Operational Support and Analysis
–Planning, ...
ITIL Expert
Perfect for IT service management professionals
who are interested in demonstrating an
advanced level of knowl...
ITIL Master
The capabilities of IT service managers and
practitioners are tested at the highest levels.
“By selecting one ...
Publishing
bcs.org/itsmbooks
Books and ebooks
bcs.org/itsmbooks
Guides to IT roles
bcs.org/ITroles
Ebook series
bcs.org/ebooks
Further your IT service management career with us.
IT Service Management
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IT Service Management

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Develop your career in IT service management. Our range of professional certifications and books provide informed career development guidance whether you're starting out in this field or you are looking for the next career move. http://www.bcs.org/servicemanagement

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IT Service Management

  1. 1. What can we do for you? IT service management
  2. 2. IT service management “Introducing a best practice framework such as the Information Technology Infrastructure Library ITIL® is the ideal way to ensure an organisation is best placed to deliver effective service management.” BCS, The Chartered Institute for IT
  3. 3. Professional Certification bcs.org/servicemanagement
  4. 4. Foundation Level •ITIL IT Service Management –Gain an awareness of the key principles and models in the ITIL service lifecycle. •ISO/IEC 20000 IT Service Management –Understand the content and requirements of this international standard and the relationship with ISO standards and ITIL best practices. bcs.org/servicemanagement
  5. 5. Specialist ITIL recognised complementary qualifications that embrace COBIT®, ISO/IEC 20000, SFIA/SFIAplus and ITIL® for specific roles: •Service Desk and Incident Management •Change Management •Service Level Management •Business Relationship Management •Problem Management •Supplier Management bcs.org/servicemanagement
  6. 6. Intermediate •ITIL Lifecycle modules: (with a broad management / leadership focus) –Continual Service Improvement –Service Design –Service Operation –Service Strategy –Service Transition bcs.org/servicemanagement
  7. 7. Intermediate •ITIL Capability modules (for more detailed technical practice) –Operational Support and Analysis –Planning, Protection and Optimisation –Release, Control and Validation –Service, Offerings and Agreements •ITIL Managing across the Lifecycle bcs.org/servicemanagement
  8. 8. ITIL Expert Perfect for IT service management professionals who are interested in demonstrating an advanced level of knowledge of the ITIL scheme in its entirety. It is gained by combining specific modules to achieve the required number of credits. bcs.org/servicemanagement
  9. 9. ITIL Master The capabilities of IT service managers and practitioners are tested at the highest levels. “By selecting one or more real-world situations, candidates must explain how they were able to apply their knowledge of ITIL to implement real solutions, and demonstrate the continued effectiveness of the solution and its benefits to the business.” Official ITIL® Accreditor bcs.org/servicemanagement
  10. 10. Publishing bcs.org/itsmbooks
  11. 11. Books and ebooks bcs.org/itsmbooks
  12. 12. Guides to IT roles bcs.org/ITroles
  13. 13. Ebook series bcs.org/ebooks
  14. 14. Further your IT service management career with us.

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