Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

BBB Market Monitor: February 2020

Better Business Bureaus February 2020 Market Monitor includes stories on Cocky's Bagels - the 2020 Spark Award Winner, census scams, the purchase of BBB's new building, and more!

  • Be the first to comment

  • Be the first to like this

BBB Market Monitor: February 2020

  1. 1. N E W S F O R B E T T E R B U S I N E S S B U R E A U A C C R E D I T E D B U S I N E S S E S MARKET MONITOR THE B E T T E R B U S I N E S S B U R E A U S E R V I N G G R E A T E R C L E V E L A N D B2B DISCOUNTS FOR BBB ACCREDITED BUSINESSES Intellicorp Records, Inc. offers online criminal checks for $17.07 each. Other reports also discounted. Call (800) 539-3717. Office Depot discount on office supplies and printing. Contact Jessica Samp at (248) 842-7514 or jessica.samp@ Use SPC Account #8012 380 6671. PartnerShip® offers discounts on select FedEx® services including express packages, ground packages, and residential delivery, on both new and existing FedEx® accounts. Also save at least 70% on standard and guaranteed LTL freight shipments with UPS Freight, YRC Freight, Con-way Freight, and other reputable carriers, including competitive pricing on truckload, expedited, and tradeshow shipments. Call (800) 599-2902. Company 119 launched an app to help you easily get customer reviews that are sent to your BBB Business Profile. This is offered free only to BBB Accredited Businesses. To sign up, go to maxfeedback. com/bbb. Some member discount programs generate revenue which BBB reinvests into the organization’s operations. INSIDE: SparkAwardWinner•MeetNewDirectors•LocalPoolContractorLeaves CustomersHighandDry•CensusImposterScams•Age-FriendlyCertifiedBusinesses• BBB Announces Winner of Second Spark Award Cocky’s Bagels, a food truck turned brick and mortar business in North Olmsted, is the winner of Better Business Bureau Serving Greater Cleveland’s second BBB Spark Award. The winner was announced on January 25, 2020 at the LaunchHouse Bootstrap Bash, presented by LaunchHouse and the Cleveland Jewish News at Red Space. Cocky’s Bagels, known for their massive bagel sandwiches, will also be honored at BBB’s Celebration of Integrity in April 2020. Cocky’s Bagels received a $2000 cash prize and a one-year flex membership to LaunchHouse. Two finalists, NoBasis Co. and Milia Marketing, were also recognized and received one-year flex memberships to LaunchHouse. The BBB Spark Award is a unique recognition of young business leaders who demonstrate a high level of character, generating a culture that is authentic about its mission, and embedding social impact into their business model to support their community. Applicants each submitted a written application as well as a short video outlining how their organization demonstrates character, culture, and community. “BBB is excited to support our local entrepreneurs,” said BBB President and CEO, Sue McConnell. “Greater Cleveland is home to a strong entrepreneurial network replete with young passionate leaders who are building a marketplace focused on trust and a spirit of giving back to the community.” Save the Date! BBB’s Celebration of Integrity BBB’s Celebration of Integrity is right around the corner! Our annual breakfast will be held on April 16, 2020. RSVP to join fellow Accredited Businesses and meet our Student of Integrity scholarship winners, recognize the Champion of Integrity, and congratulate BBB’s Spark Award winner. This event benefits BBB’s Educational Foundation which helps educate older adults about scams, provides financial literacy training to teens, and provides education to military service members, veterans, and their families. If you are interested in supporting this event and our Educational Foundation please contact Pam Anson at or 216-413-5232 to learn how you can help!
  2. 2. ® Followusat: BBB Warns About Local Pool Contractor Who Left Customers High and Dry BBB Cleveland has received complaints from consumers who have paid tens of thousands of dollars to a local contractor for pool installation work that was never completed. Perfect Inground Pool of Eastlake is owned by Allan Gulliford. Consumers tell BBB that Gulliford took payments in advance for subpar or incomplete work. A Summit County couple filed a complaint after they signed a contract for a handicap accessible pool. The contract with Perfect Inground Pool specified the pool would be constructed between September 15 and October 15, 2019, but no work was ever completed. They paid $31,619.50 upfront on a $63,239 project. Guilford has stopped responding to the couple, leaving them to get the work finished by another contractor. Others have reported situations with pool installations, referencing poor workmanship including concrete cracking and paint bubbling. A Shaker Heights man reported that ”paint was splattered over my brick pool deck, onto the pool railing and out to the driveway… Debris from their work still remained on site although [Gulliford] promised to have it carried away. I moved the debris myself and finally had to pay a separate contractor to haul it away.” Gulliford has also stopped responding to complaints that BBB has sent to him resulting in an “F” rating. BBB provides these tips when choosing a contractor as you prepare your pool for the summer months: Research and gather information. You can search for a contractor’s BBB Business Profile at for free information on their history of complaints, read Customer Reviews, and to see if they are a BBB Accredited Business. Get it in writing. Always get estimates in writing and never let any work begin without a written and signed contract. Do not be pressured into signing an agreement before you are ready and make sure you read and understand everything before signing. Keep a copy of your contract for future reference or if an issue arises. Arrange a payment schedule. Never pay in full upfront. Stagger your payments so your final payment is not due until the work is complete and you have fully inspected it. Do not pay cash; make sure your check is written to a company, not an individual, or that you use a credit card. Paying with a credit card will provide some recourse should the job not be completed as stated in the contract. Meet Your New Directors Dr. Batula Akhtar-Zaidi is the founder and CEO of Science First Partnerships. Dr. Akhtar-Zaidi has a decade of proven experience in creatively and rapidly driving organizational growth by finding new revenue streams and then leading C-Suite Executives and Science teams to work together to close record-setting opportunities. She holds a PhD in Bioinformatics from Case Western Reserve University. Rick Lowe is Vice President, Senior Client Advisor at Huntington National Bank. Rick has an extensive background in private banking and wealth management which he utilizes at Huntington to help higher net worth clients with all financial needs. Rick also holds extensive experience in institutional equity sales, trading, and development. He holds an MBA from John Carroll University and enjoys traveling. The Short List Protecting Yourself, Your Business, and Your Employees From Tax Scams Here are BBB’s suggestions for keeping your tax information secure and avoiding tax related scams: • Protect personally identifiable information (PII) such as birth date, Social Security number, bank accounts. • Only deal with trustworthy tax preparation services. Check them out at • Make sure you are accessing the real IRS website ( • Treat electronically delivered tax information carefully. Download it onto a password-protected computer. Reports issued on companies/charities: 1,681,767 Customer complaints closed 8,475 Customer reviews submitted: 6,652 visits: 2,709,160 Advertising review cases initiated: 108 SERVICE TO THE COMMUNITY Greater Cleveland BBB Activity Report: January - December 2019
  3. 3. MARKET MONITOR THE FEBRUARY 2020 Become a BBB Age-Friendly Certified Business Today! BBB can help your business better attract and service these older consumers through our Age-Friendly Business program. Created in partnership with the Cleveland Department of Aging and launched in May 2019, this program promotes age-friendly business practices and certifies Cleveland businesses as age-friendly to their older consumers. Recently, BBB accompanied two Accredited Business owners, Hilary King of Creative Moves LLC and James Engler of Homework, (pictured at right) as they completed their Age-Friendly Certification training. The training was led by Cleveland Department of Aging Director Mary McNamara and other fellow Department of Aging employees. Through the training process, business owners experience firsthand some of the difficulties older and disabled adults face while patronizing a business or during other everyday tasks that may seem easy to younger or abled adults. King and Engler were given a walker and asked to navigate through multiple doorways with shopping bags, as well as asked to count change and medication with their fingers rubber banded together to simulate arthritic hands. Age-friendly businesses receive an identifying window cling, a certificate to display, and a logo for your marketing materials. Your business will also be featured on BBB’s website in the Age-Friendly Business Directory and receive recognition at City of Cleveland senior events. Apply now at: AgeFriendlyBusinessCLE. Questions? Call Pam Anson at 216-413-5232. Inside The Census: How to Avoid Census Imposter Scams April 1, 2020 is National Census Day, a day that occurs once every decade. This year, census takers will be going door to door to retrieve information and BBB is anticipating that scammers may be out in full force, in an attempt to take advantage of those responding to the census. There are only three ways to reply to the census; phone, mail or online. The official website of the Census Bureau is The homepage for the 2020 Census is The Census Bureau may request information through almost all communication outlets, including phone, email, mail, fax and in-person. And yes, some of the information they ask for can get pretty personal. But the Census Bureau states that they will never ask for your full social security number, money, donations, anything on behalf of a political party, your full bank or credit account numbers, or your mother’s maiden name. BBB has the following tips to help you avoid Census Bureau Imposters: Never give out your social security number. Census takers will never ask for your social security number, bank account number, credit card number, money or donations. Make sure you respond to the census through, the official website they provide. Your regional Census Bureau may also be able to help. Ask to see their ID Badge. Census takers must present a field badge that includes a photograph of themselves, a Department of Commerce watermark and an expiration date. Census workers will be carrying a Census Bureau laptop or cellphone, as well as a bag with a Census Bureau logo. If you still have questions, call 800-923-8282 to speak with a local Census Bureau representative. If it is determined that the visitor who came to your door does not work for the Census Bureau, contact your local police department. James Engler Hilary King
  4. 4. The Market Monitor Better Business Bureau 200 Treeworth Boulevard Broadview Heights, OH 44147 Periodicals Postage Paid We’ve Moved! Better Business Bureau Serving Greater Cleveland officially has a new home! Our BBB offices have completed the move from downtown to our new location at 200 Treeworth Boulevard in Broadview Heights. The freshly remodeled building features an updated 50-seat conference room equipped with state-of-the-art professional audiovisual capabilities. BBB Accredited Businesses can rent the conference room for business or social events for a nominal charge. We’re excited to continue supporting our Accredited Businesses and help consumers find businesses, charities, and brands they can trust from our new location! Stay tuned for announcements with new information on the building, including ribbon- cutting, open-house, and more. FEBRUARY2020 The Market Monitor (ISSN 1085-5122). February 2020. Volume 16 No. 1. Published bimonthly in February, April, June, August, October and December by the Better Business Bureau, Inc. 200 Treeworth Blvd, Broadview Heights, OH 44147, Periodicals postage paid at Broadview Heights, OH. POSTMASTER: Send address changes to: The Market Monitor, 200 Treeworth Boulevard, Broadview Heights, OH 44147.