The broken promise• Families with young kids• Couples for movie date night• Singles, working, too busy to go get a movie• Teens wanting their own movies• Retired folks who don’t get out
The broken promiseCommon motivation for all:You saved me from late fees and promised I could get movies any way I wanted…
The broken promiseYou took advantage of my trust:Doubling price for both services…without my involvement!
Result• Loss of 800,000 customers• $10 million in revenue per month• Stock drop from $248 to $87/share
Define your brand position Customer PersonaCopyright RadiantBrands, 2011
Define Your Customer Personas Need Value Urgency Result Reward
Brands are shaped by the customerCompanies, products and brands cannotsurvive without understanding customer. Thechoices customers have give them powerover the brand.Customer loyalty comes from theirexperience and how they build decisionsaround choosing your brand.
Using Personas: 8 Strategies that connect with clients1. Clarify the common motivations of each of your personas2. Define your brand position3. Focus on key words that customers look for4. Develop a key word strategy for SEO5. Blogs – build the value of a focused voice– be consistent6. Social Media – Facebook and blog comments to your site7. Directory Listings - being where your customers are8. Consistently measure and monitor results