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Before You Hit "Send" with Marla Rosner


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Marla Rosner shares the advice your mother couldn't possibly have given you about how to avoid communication blunders in the digital age. From the July 2013 Bay Area Consultants Network (BACN) meeting.

Published in: Technology, Business
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Before You Hit "Send" with Marla Rosner

  1. 1. Before You Hit Send ” What your Mother Could Not Have Told You About Communication in the Digital Age 7/13 Marla Rosner, InstillLeadership,
  2. 2. 7/13 Marla Rosner, InstillLeadership,
  3. 3. What Channels are You Using? Communication Channels My Top Choices My Client’s Top Choices Another Key Contact’s Top Choices
  4. 4. When are you sending that proposal?
  5. 5. 7/13 Marla Rosner, InstillLeadership,
  6. 6. 7/13 Marla Rosner, InstillLeadership,
  7. 7. 7/13 Non-Verbal Cues and Communication Text based Audio Face to Face
  8. 8. What are the stakes? 11/9/2010 Marla Rosner, InstillLeadership,
  9. 9. What’s the urgency? 7/13 Marla Rosner, InstillLeadership,
  10. 10. 7/13 Face To Face Phone Email Text/SM High Stakes Low Stakes Not Urgent Urgent Speed Importance Conscious Communication REAL TIME
  11. 11. Caveat The paper trail Marla Rosner, InstillLeadership,
  12. 12. Ask Yourself: 7/13 1. What is my existing rapport with the other person?
  13. 13. Ask Yourself: What are the stakes? (What are the risks if it goes poorly?) To the project? To the relationship? To my reputation? To my checkbook? Marla Rosner, InstillLeadership,
  14. 14. Ask Yourself: How quickly do I need a response? BACN
  15. 15. Ask Yourself: What is the likelihood this will go poorly if I use my default mode? It’s not about you… It’s about them!
  16. 16. Best Practices • Check your channels! • Understand your defaults and others’ • Don’t communicate impulsively • Check out your assumptions