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CT. AYYAPPAN
Plot no-203, Appa Appartment, Mobile No. : 9444073842
TM Nagar Main Road, E-Mail: ctayyappan7@gmail.com
Madurai-625017.
_______________________________________________________________________
CAREER OBJECTIVE
Computer Science engineer with 1 year of experience as a Technical Support Engineer,
Looking to secure a position where I can efficiently contribute my skills and abilities for
the growth of the organization and build my professional career.
CORE SKILLS
Problem Solving and Strategic thinking
Analyzing and Delivering results
Meeting customer expectations
Productivity and performance
enhancement
Time management &Teamwork
EXPERIENCE
CSS CORP, Chennai, India Aug 2015 – Till date
Support Engineer
Current Project: PARALLELS-US (June 2016 – Till date)
 Parallels Software allows the customer to run Windows operating System on Mac.
 Monitoring the performance, Handling customer complaints and troubleshooting
related to software issues and bugs using internet connectivity, email clients,
remote desktop and more.
 Achievement of the response and restoration of SLA’s, co-ordination with
different stakeholders, clearance of long pending incident tickets.
 Proficient in handling escalated calls and providing level 1 Technical Support to
end-users.
 Offer alternative solutions where appropriate with the objective of retaining
customer’s and client’s business
 Follow up and make scheduled call back with the customer
Tools: DCOPS Monitoring Tool, Logmein.
Previous Project: ROKU-US & UK (Aug 2015 – May 2016)
 Incident management and field dispatch for clients.
 Monitoring the performance and handling customer complaints of ROKU device
and analyze all related reports for improving the connectivity, services and KPI’s.
 Assigning global DNS and changing router settings in remote desktop assistance
where necessary.
 Follow up and make scheduled call back with the customer.
 Stay current with system information, changes and updates.
Tools: DCOPS monitoring tool, Survey Tool, Internal Case Tracker, Admin
portal, Magneto.
ACADEMICS
 Bachelor of Engineering in Computer Science from Vels University, Chennai,
Tamil Nadu in May-2014 With 61%.
 HSC from CEOA Matriculation Higher Secondary School, Madurai, Tamil Nadu
in June 2010 with 54%.
 SSLC from Nehru Vidyasalai Higher Secondary School, Madurai, Tamil Nadu in
March 2008 with 69%.
PROJECT
Project Title : ENHANCED PROTECTION AND SECLUSION USING MULTI
CLOUD ARCHITECTURE.
Technology : NetBeans IDE 7.0.1.
Front End : Visual Studio,ASP .NET, C#.
Back End : SQL Server 2008.
Team Size : 3.
Description : Idea on reducing the risk for data and applications in a public cloud is the
simultaneous usage of multiple clouds. They differ in partitioning and
distribution patterns and targeted scenarios as well as security levels.
MINI PROJECT
Title : WEB-BASED ONLINE SHOPPING.
Tools used : Visual studio, SQL Server 2008.
Language used : C#.
Description : A web-based online shopping project in Vels University.
Online shopping or online retailing is a form of electronic
commerce which allows consumers to directly buy goods or
services from a seller over the Internet using a web browser.
TECHNICAL SKILLS
Programming Languages : Dot Net, C#, HTML5, SQL.
Networking : Types, Devices, TCP/IP, OSI.
Technology Known : Backup & Batch Job Scheduling, DCOPS.
CERTIFICATION
 Programming Languages in DOT NET from NIIT in November 2015.
 Programming Languages in C from NIIT in September 2008.
 Diploma in computer application in TINC Computer Education in June 2006.
ACHIEVEMENTS & AWARDS
 Student facilitator for the International Conference held at Vels University in
March-2014.
 Student volunteer for the National Conference held at Vels University in June-
2013.
 Student Coordinator for the National level Symposiums in our College with our
department heads.
 Won 1st
place in Technical Exhibition at National Level Symposium held at Vels
University in March-2012.
 Won 3rd
place in General Quiz at Intercollegiate Cultural Fiesta held at Kilpauk
Medical College in Oct-2010.
 Attended National Level Workshop on Robotics held at Vels University in Aug-
2012.
PERSONAL DETAILS
Date of Birth : 07-11-1992.
Marital Status : Single.
Father’s Name : Chitambaram.MS
Languages Known : English, Tamil.
Hobbies and Interest : Cricket, Travelling.
Passport Number : L9254580
Place of issue : Madurai.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Place:
Date: (CT.AYYAPPAN)

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Resume_Ayyappan

  • 1. CT. AYYAPPAN Plot no-203, Appa Appartment, Mobile No. : 9444073842 TM Nagar Main Road, E-Mail: ctayyappan7@gmail.com Madurai-625017. _______________________________________________________________________ CAREER OBJECTIVE Computer Science engineer with 1 year of experience as a Technical Support Engineer, Looking to secure a position where I can efficiently contribute my skills and abilities for the growth of the organization and build my professional career. CORE SKILLS Problem Solving and Strategic thinking Analyzing and Delivering results Meeting customer expectations Productivity and performance enhancement Time management &Teamwork EXPERIENCE CSS CORP, Chennai, India Aug 2015 – Till date Support Engineer Current Project: PARALLELS-US (June 2016 – Till date)  Parallels Software allows the customer to run Windows operating System on Mac.  Monitoring the performance, Handling customer complaints and troubleshooting related to software issues and bugs using internet connectivity, email clients, remote desktop and more.  Achievement of the response and restoration of SLA’s, co-ordination with different stakeholders, clearance of long pending incident tickets.  Proficient in handling escalated calls and providing level 1 Technical Support to end-users.  Offer alternative solutions where appropriate with the objective of retaining customer’s and client’s business  Follow up and make scheduled call back with the customer Tools: DCOPS Monitoring Tool, Logmein. Previous Project: ROKU-US & UK (Aug 2015 – May 2016)  Incident management and field dispatch for clients.  Monitoring the performance and handling customer complaints of ROKU device and analyze all related reports for improving the connectivity, services and KPI’s.  Assigning global DNS and changing router settings in remote desktop assistance where necessary.  Follow up and make scheduled call back with the customer.
  • 2.  Stay current with system information, changes and updates. Tools: DCOPS monitoring tool, Survey Tool, Internal Case Tracker, Admin portal, Magneto. ACADEMICS  Bachelor of Engineering in Computer Science from Vels University, Chennai, Tamil Nadu in May-2014 With 61%.  HSC from CEOA Matriculation Higher Secondary School, Madurai, Tamil Nadu in June 2010 with 54%.  SSLC from Nehru Vidyasalai Higher Secondary School, Madurai, Tamil Nadu in March 2008 with 69%. PROJECT Project Title : ENHANCED PROTECTION AND SECLUSION USING MULTI CLOUD ARCHITECTURE. Technology : NetBeans IDE 7.0.1. Front End : Visual Studio,ASP .NET, C#. Back End : SQL Server 2008. Team Size : 3. Description : Idea on reducing the risk for data and applications in a public cloud is the simultaneous usage of multiple clouds. They differ in partitioning and distribution patterns and targeted scenarios as well as security levels. MINI PROJECT Title : WEB-BASED ONLINE SHOPPING. Tools used : Visual studio, SQL Server 2008. Language used : C#. Description : A web-based online shopping project in Vels University. Online shopping or online retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. TECHNICAL SKILLS Programming Languages : Dot Net, C#, HTML5, SQL. Networking : Types, Devices, TCP/IP, OSI. Technology Known : Backup & Batch Job Scheduling, DCOPS.
  • 3. CERTIFICATION  Programming Languages in DOT NET from NIIT in November 2015.  Programming Languages in C from NIIT in September 2008.  Diploma in computer application in TINC Computer Education in June 2006. ACHIEVEMENTS & AWARDS  Student facilitator for the International Conference held at Vels University in March-2014.  Student volunteer for the National Conference held at Vels University in June- 2013.  Student Coordinator for the National level Symposiums in our College with our department heads.  Won 1st place in Technical Exhibition at National Level Symposium held at Vels University in March-2012.  Won 3rd place in General Quiz at Intercollegiate Cultural Fiesta held at Kilpauk Medical College in Oct-2010.  Attended National Level Workshop on Robotics held at Vels University in Aug- 2012. PERSONAL DETAILS Date of Birth : 07-11-1992. Marital Status : Single. Father’s Name : Chitambaram.MS Languages Known : English, Tamil. Hobbies and Interest : Cricket, Travelling. Passport Number : L9254580 Place of issue : Madurai. DECLARATION I hereby declare that the information furnished above is true to the best of my knowledge.