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Americas | March 4-6
Rosen Centre, Orlando, FL
imaginesummits.com
On-Boarding: Cut
Cost, Time and
Complexity
IT ModernizationMeetesh Patel
Senior Director, Technical Suc...
What type of on-boarding are we
talking about ?
Creating secure data exchange
relationships between businesses
and people.
axway.comaxway.com
Time
• Long delays between ask &
response due to back-and-
forth and swivel chair
• Complex processes
I...
axway.com
Why is it so time consuming, complex & expensive?
5
Days to create the trading relationship
Protocol onboard For...
axway.com
7axway.com
Customer Example: Large US Healthcare
Group
Improve Onboarding
efficiency by > 80%
Automate repetitive
tasks an...
axway.comaxway.com
Onboarding can be an ornate business process with multiple gates ( ticketing, testing, promotion etc) s...
axway.comaxway.com
Overview
9
Who
Why
Patrick
New Business Partner
Barbara
Business ManagerFelix
B2B Flow Manager
self-enr...
AMPLIFY
Business Partner
Engagement
Partner
onboarding
Simplified
Centralized
Trading partners
Business users
Self-Service...
11
Use Cases
© 2017 Axway | CONFIDENTIAL
New Partner
Onboarding
Partner
Renewal
/Refresh
Platform
Migration
non-Axway
To A...
12© 2017 Axway | CONFIDENTIAL
axway.com
The process before and after AMPLIFY:
13
BEFORE (Days)
AFTER (Hours / Day)
Protocol onboard Forms
Error Prone, M...
axway.comaxway.com
Time
• Automated process
reduces enrollment and
provisioning to minutes
Impacts to Business
• Increased...
© 2019 Axway | CONFIDENTIAL
Thank You
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On-Boarding: Cut Cost, Time and Complexity

Enterprises are increasing business value by implementing self-service onboarding using AMPLIFY Business Partner Engagement. Attend this session to learn how to empower the business side and optimize the efficiency of your IT teams.

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On-Boarding: Cut Cost, Time and Complexity

  1. 1. Americas | March 4-6 Rosen Centre, Orlando, FL
  2. 2. imaginesummits.com On-Boarding: Cut Cost, Time and Complexity IT ModernizationMeetesh Patel Senior Director, Technical Success Missouri City , Texas
  3. 3. What type of on-boarding are we talking about ? Creating secure data exchange relationships between businesses and people.
  4. 4. axway.comaxway.com Time • Long delays between ask & response due to back-and- forth and swivel chair • Complex processes Impacts to Business • Delays in service opening • Competitor can onboard in hours vs days Financial • Large team cost (Onboarding teams about 30 to 50 people) • Errors Pain in Service Enrollment and Provisioning 4
  5. 5. axway.com Why is it so time consuming, complex & expensive? 5 Days to create the trading relationship Protocol onboard Forms Error Prone, Manual + complex Which Channel use Email / Phone ? Both? What about certificates exchanges? Potential errors - Erroneous IDs - Wrong certificate - Wrong URL, users/passwords … Slow Onboarding process - Long time to finalize the onboarding - Partner Onboarding done manual - Difficult to govern the process Onboard Forms Share Protocol settings Errors Process Onboarding Email Phone • Too many disconnected exchanges of information • A lot of manual data entry and configuration • Large complex implementations that require a lot of training to work with • Back and forth test by email scenarios • Continuous config changes to production systems
  6. 6. axway.com
  7. 7. 7axway.com Customer Example: Large US Healthcare Group Improve Onboarding efficiency by > 80% Automate repetitive tasks and save 1M Improve QoS Reduce customer attrition Grow Revenue - Stop loosing customers every month due to time to enrollment
  8. 8. axway.comaxway.com Onboarding can be an ornate business process with multiple gates ( ticketing, testing, promotion etc) so start simple; • Focus on Partner Engagement • Involve the right personas from the business and empower them • Reduces error risk by removing the need for certain persona’s to access core configurations • Make it easy to integrate with • Make it a digital process Key considerations when addressing this Challenge 8
  9. 9. axway.comaxway.com Overview 9 Who Why Patrick New Business Partner Barbara Business ManagerFelix B2B Flow Manager self-enrolling on onboarding portal approve or refuse the partner registration request Business App Partner’s Business App B2Bi can quickly test the new connection with the partner partner automatically provisioned if approved Business exchanges 1 2 4 3 AMPLIFY B2B Business Partner Engagement
  10. 10. AMPLIFY Business Partner Engagement Partner onboarding Simplified Centralized Trading partners Business users Self-Service for Campaign Management Automated Integrated
  11. 11. 11 Use Cases © 2017 Axway | CONFIDENTIAL New Partner Onboarding Partner Renewal /Refresh Platform Migration non-Axway To Axway Ground To Cloud Adjacent Use Cases Partner Certificate Management Partner Password Management
  12. 12. 12© 2017 Axway | CONFIDENTIAL
  13. 13. axway.com The process before and after AMPLIFY: 13 BEFORE (Days) AFTER (Hours / Day) Protocol onboard Forms Error Prone, Manual + complex Which Channel use Email / Phone ? Both? What about certificates exchanges? Potential errors - Erroneous IDs - Wrong certificate - Wrong URL, users/passwords … Slow Onboarding process - Long time to finalize the onboarding - Partner Onboarding done manual - Difficult to govern the process Onboard Forms Share Protocol settings Errors Process Onboarding Onboard Approve Test Connectivity Start Business Increase Agility Efficiency Customer Relationship satisfaction Improve Consistency Reduce Costs Email Phone Supply chain
  14. 14. axway.comaxway.com Time • Automated process reduces enrollment and provisioning to minutes Impacts to Business • Increased customer satisfaction Financial • Reduce errors and failed process cost through flow pattern reuse Gain in Optimizing Service Enrollment and Provisioning 14
  15. 15. © 2019 Axway | CONFIDENTIAL Thank You

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