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“Stop doing. Stop talking. And Listen. What do your customers think of you and your services?” - Stephen Mann
During our recent webinar, Stephen Mann talked about how organizations can use ITSM to better serve their customer needs and expectations. Stephen answered a number of questions that IT people should ask about their business user focus:
- Why do 71% of CEOs see technology as the most critical external force affecting their
- Why do business users rate the performance of IT lower than IT does?
- Is IT performance measured in a way that is meaningful to the business?
- What can we do to increase business user satisfaction?