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Sneak peek at the content for our upcoming webinar.
Register here - http://goo.gl/mweRi - or via the link at the end of the slidedeck and join Stephen Mann, Senior Analyst at Forrester Research,as he explores how organizations can use IT Service Management (ITSM) strategies and technology to:
- Change the culture of IT to focus on business user productivity and satisfaction
- Capture business user needs to deliver what they really want and need from IT
- Measure IT customer satisfaction and the perception of IT
- Use ITSM practices and tools to drive increased productivity and satisfaction