1.
©
2015
ServiceNow
All
Rights
Reserved
AXEL
BIERE
SENIOR
SERVICE
MANAGER
Ahold
Europe
@AxelBiere
#NowForum
DAMIAN
HARRIS
GLOBAL
STRATEGY
LEAD:
SERVICE
MANAGEMENT
Accenture
@damianharris123
Enabling
SIAM
and
XaaS
through
ServiceNow

2.
©
2015
ServiceNow
All
Rights
Reserved
@AxelBiere
|
#NowForum
About
Ahold

3.
©
2015
ServiceNow
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Rights
Reserved
@AxelBiere
|
#NowForum
Our
Service
Integra5on
&
Management
Journey
Silo’s
/
Jiggsaw
Manage
E2E
Single
Business
Facing
IT
Organiza3on

4.
©
2015
ServiceNow
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Rights
Reserved
@AxelBiere
|
#NowForum
Offering
End
To
End
services
Business
produc3vity
increase

5.
©
2015
ServiceNow
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Rights
Reserved
@AxelBiere
|
#NowForum
Change
Orchestra5on
Enable
business
speed
and
agility

6.
©
2015
ServiceNow
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Rights
Reserved
@AxelBiere
|
#NowForum
Spinoff
Benefits
Control
on
Costs
and
Risk
&
Compliance

7.
©
2015
ServiceNow
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@AxelBiere
|
#NowForum
Where
Do
We
Go
From
Here

8.
©
2015
ServiceNow
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8
Top
Takeaways
Standardize
and
create
uniform
soluYons
which
are
reused
across
mulYple
suppliers
Start
with
the
end
in
mind,
but
execute
agile
Manage
all
aspects
of
the
change:
People,
Process,
Technology
1
2
3

9.
@damianharris123
|
#NowForum
©
2015
ServiceNow
All
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The
problem
with
Service
Integra5on
and
Management
(SIAM)…
…but
the
business
is
dissaYsfied
All
SLAs
are
green…

10.
@damianharris123
|
#NowForum
©
2015
ServiceNow
All
Rights
Reserved
5
components
of
successful
SIAM
Func5ons…
Business I.T.

11.
@damianharris123
|
#NowForum
©
2015
ServiceNow
All
Rights
Reserved
ServiceNow
enabling
SIAM

12.
@damianharris123
|
#NowForum
©
2015
ServiceNow
All
Rights
Reserved
ServiceNow
enabling
SIAM
Accenture
Service
IntegraYon
Bus
(built
on
ServiceNow)
Single
Architecture
Shared
Resources
Single
Data
Model
Custom
App
Dev
SERVICE
AUTOMATION
PLATFORM
Service
Providers
Departments
BUSINESS
MANAGEMENT
AnalyYcs
Governance
Project
Vendor
Demand
Resource
Financial
APPLICATION
DEVELOPMENT
‘CiYzen’
Creators
Professional
Creators
SDLC
App
CreaYon
OPERATIONS
MANAGEMENT
Cloud
Mgmt
OrchestraYon
Discovery
Service
Creator
Event
Service
Mapping
Test
SERVICE
MANAGEMENT
Field
Svc
HR
FaciliYes
MarkeYng
Legal
Finance
IT
Asset
Change
Catalog
CMDB
Incident
Problem
Case
Knowledge
Vendor
A
Service
Management
Toolset
Vendor
B
Service
Management
Toolset
Vendor
C
Service
Management
Toolset
Vendor
D
Service
Management
Toolset
Vendor
E
Service
Management
Toolset
etc

13.
@damianharris123
|
#NowForum
©
2015
ServiceNow
All
Rights
Reserved
Everything-­‐as-­‐a-­‐Service
(XaaS):
The
Power
of
AND
BUSINESS
DIFFERENTIATION
MarkeYng
HR
Legal
FaciliYes
Finance
IT
etc
As-­‐a-­‐Service
Stack
Business
processes
ApplicaYons
and
plagorms
Cloud
Security
Infrastructure
BUSINESS
THREATS
TECHNOLOGY-­‐
ENABLED
OPPORTUNITIES

14.
@damianharris123
|
#NowForum
©
2015
ServiceNow
All
Rights
Reserved
ServiceNow
enabling
XaaS
Single
Architecture
Shared
Resources
Single
Data
Model
Custom
App
Dev
SERVICE
AUTOMATION
PLATFORM
Service
Providers
Departments
BUSINESS
MANAGEMENT
AnalyYcs
Governance
Project
Vendor
Demand
Resource
Financial
APPLICATION
DEVELOPMENT
‘CiYzen’
Creators
Professional
Creators
SDLC
App
CreaYon
OPERATIONS
MANAGEMENT
Cloud
Mgmt
OrchestraYon
Discovery
Service
Creator
Event
Service
Mapping
Test
SERVICE
MANAGEMENT
Field
Svc
HR
FaciliYes
MarkeYng
Legal
Finance
IT
Asset
Change
Catalog
CMDB
Incident
Problem
Case
Knowledge
Key
Value
Levers
of
XaaS
Plug
in
Standardized
ConsumpYon
based
Outcome
oriented
Scalable
Vendor
agnosYc
InnovaYon
enabled
Future
protected

15.
@damianharris123
|
#NowForum
©
2015
ServiceNow
All
Rights
Reserved
Thank
You
AXEL
BIERE
SENIOR
SERVICE
MANAGER
Ahold
Europe
axel.biere@ahold.com
DAMIAN
HARRIS
GLOBAL
STRATEGY
LEAD:
SERVICE
MANAGEMENT
Accenture
damian.harris@accenture.com
#NowForum
@AxelBiere
@damianharris123