TOEIC1. Skill : ComprehensionIn this part, there are ten texts and 4 multiple choice questions.You are going to read some reading passages, each with 2-5 questions. For each question,choose the answer which you think fits best according to the text.Text:Are you setting up a small business? Worried about the costs of renting office space andemploying the right people?Rebus Virtual Office World can help you. With our Basic Office Deal, we can set up avirtual office for you practically overnight.We will give your business a professional image and our polite, friendly staff will handleyour calls and present your business in the best possible way. We can provide you with: aprofessional business address, a local phone number and we will also handle mail.For a more personal approach, with the option of forwarding mail and messages to your homeaddress, don’t hesitate to ask us about our Premier Office Deals.1. Where is the text from?(A) A message from a business to a current client(B) An advertisement for a new business service(C) A newspaper article about a new business’s success(D) An email from one business worker to anotherText:Are you setting up a small business? Worried about the costs of renting office space andemploying the right people?Rebus Virtual Office World can help you. With our Basic Office Deal, we can set up avirtual office for you practically overnight.We will give your business a professional image and our polite, friendly staff will handleyour calls and present your business in the best possible way. We can provide you with: a
professional business address, a local phone number and we will also handle mail.For a more personal approach, with the option of forwarding mail and messages to your homeaddress, don’t hesitate to ask us about our Premier Office Deals.2. What does the service provide?(A) Off-site staff to perform general office duties(B) A site where several businesses can locate their offices(C) Advice on how to make your business more professional(D) Temporary staff for local businesses3. Which of the following is not included in the Basic Office deal?(A) A polite receptionist(B) A mail-forwarding service(C) A professional address(D) A telephone-answering service2. Skill : double passagea. two emailsIn this part, there are two passages and 4 multiple choice questions.Read the two emails and answer the questions.Hi,Sorry for sending this to all the staff in the company, but my list of people who are going tothe Signmakers’ Conference in Dartmouth is not up-to-date, so I thought I’d mail it toeveryone just to be on the safe side.The company has agreed to pay for transport by rail which means you won’t have to drivethere yourselves. We’ve booked seats on the 0630 from Stanton Heath which goes direct to
Dartmouth. We should arrive there by 0845, and we can then share taxis to get to the venue,which I understand is just a 15 minute drive, so we should easily make the 0930 start.Hotel accommodation has been booked at the Premium Inn, Dartmouth. The managementhave agreed that all delegates should have their own rooms. It’s likely that some of you willhave singles, while others will have doubles and twins. I can’t take request for double rooms,I’m, afraid. It will be the luck of the draw. All rooms will have en suites, and should be verycomfortable.We’re planning return transport on the 2010 from Dartmouth which will get us back toStanton Heath at 2200.I’ll be booking transport on Friday morning (14th March), so if you have any queries orproblems, make sure you contact me before then.James RoxfordDear JamesSorry, I didn’t get back to you in time. I was off sick last week and didn’t get your messageuntil this morning. I hope you haven’t booked the train tickets yet. I’m planning to go to theconference by car, as I’m not returning to Stanton Heath after the conference. I’m going on tovisit my family.Is there any chance you can reserve a double room for me at the Premium Inn? I find it hardto sleep in single beds.ThanksMindy Jacques1 James’s email was sent to:(A) Mindy Jacques(B) staff who are attending a conference
(C) visitors to James’s company(D) everyone in the company2 Which of the following is true about the journey James has planned?(A) Delegates will take a different route on the return journey.(B) The delegates will arrive just after the conference starts.(C) The return journey is faster than the outbound journey.(D) The delegates will need to change trains on the outbound journey.3 When did Mindy send her email?(A) Monday (17th March)(B) Thursday (13th March)(C) Friday morning (14th March)(D) Friday afternoon (14th March)4 What is James likely to do after receiving Mindy’s message?(A) reserve a double room(B) buy another conference ticket(C) phone a taxi company(D) cancel a train ticketb. E-mail and Letter To: "The Shoe People" <firstname.lastname@example.org> Cc: From: "John Trimbald" <email@example.com> Subject: Customer Complaint To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten yearsnow. I recently purchased a few pairs of boots from your company for my crew.Though my men were initially satisfied with the boots, the soles began to fall apart onthem after just twelve weeks. This was extremely surprising considering they camewith a six year warranty. The boots are unsafe to wear because my men are pouring hotconcrete. Please respond as soon as possible with instructions on how I can return theboots and receive a refund.Thank you,John TrimbaldJohn Trimbald, Foreman, JT ConstructionThe Shoe People22 Circular Rd.Castlerock, Northern IrelandBT51 6TPJohn TrimbaldJT Construction22 Mark Lane Rd.London, EnglandEC3R 4BTJanuary 3rd, 2008Dear Mr. Trimbald,Thank you for your e-mail concerning the poor quality of our rubber soled blackworkboots. A representative will be by your office next week to pick up the damagedboots. We apologize for any inconvenience this has caused you and your crew. Alongwith five new pairs of workboots for your crew (we included one extra pair), we have
enclosed a free years supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year. Sincerely, Stan Mason, President6. Which company was unsatisfied?A) Stan Masons company.B) The Shoe People.C) JT ConstructionD) The sole company.c. Letter and Document January 15 Jeanne Sokol Winchester Falls Café 14 Jubilee Street The finest dining in Britain! Brighton The bearer of this certificate is Dear Ms. Sokol: entitled to £25 I have received your letter of January 7 concerning your off the price of a meal at recent visit to our restaurant in London. I am very sorry Winchester Falls Café. that you did not have an enjoyable experience. I agree Café Locations: London, that Birmingham, Manchester you should not have had to wait over thirty minutes for a Expires: December 31 table when you had made a reservation in advance. Please For customer service or inquiries, know that this was an isolated incident and that our contact Winchester Falls’ customers usually remark on the promptness of our staff. Guest Relations Department by In an attempt to remedy this unfortunate situation, I am telephone at 0616 555-4239 or sending you a complimentary voucher for use at any of by mail at 77 Twickenham Road, our Manchester WF1 JK2. restaurants. I encourage you to try us again and experience our award-winning cuisine. If there is any way in which I can be of further assistance, please do not hesitate to
1. Why did Simon Jenkins write to Jeanne Sokol?(A) To thank her for visiting a restaurant(B) To apologize for poor service(C) To inquire about her dining experience(D) To invite her to an awards dinner2. In the letter, the word “reservation” in paragraph 1,line 5, is closest in meaning to(A) hesitation(B) supply(C) doubt(D) appointment
3. What is suggested about Jeanne Sokol?(A) She has recently traveled to Manchester.(B) She spoke to Simon Jenkins on the telephone.(C) She wrote a letter of complaint.(D) She frequently dines in London.3. Memo Memorandum To: Supervisors From: Judy Linquiest, Human Resource Manager Sub: Probation periods As of January 1st all new employees will be subject to a 3 month probationary period. Medical, holiday, and flextime benefits will not apply to new staff members until the full 3 months have expired. After the three months have been completed, please contact your employees and inform them that their probationary period has ended. The HR department will contact you by email 2 days in advance to remind you of the date. Thank you for your cooperation.1. What is the main purpose of this memo?A) To inform all employees of a new expiration date.B) To put staff members on probation.C) To introduce the HR department.D) To inform supervisors of a change in policy.2. When does the change come into effect?
A) Today.B) In 2 days.C) In 3 months.D) On January 1st.4. Skill: AdvertisementExample 1: Spanish Cove Apartments On Florida’s Gold Coast 1- and 2-bedroom apartments Gated entry with 24-hour attendant 2 waterfront clubhouse Fully equipped 2-story fitness center Basketball court with A/C racquetball Marina 11 floor plans to choose from Newly remodeled apartments feature: - Berber carpet - Wood or tiled kitchen & bath - Upgraded cabinets & fixtures Come see our new look! Call for pricing and pricing and specials: 459-555-5050 9820 Spanish Cove Boulevard Jensen Strand, FL 335591. What is the probable history of this apartment complex? (A) It has been renovated.
(B) It has been expanded (C) It has been sold to new owners. (D) It has been recently openedExample 2: FREE SUNGLASSES AND CASE Purchase a 12 month subscription to Vacation the Nation today and receive a free pair of Sunnies Sunglasses with your very own soft leather case.* To get your free Sunnies follow these 3 easy steps. 1. Purchase a copy of Vacation the Nation, New Yorks #1 Travel magazine. 2. Fill out the application card (found in the center of the magazine. 3. Mail the card and $21. 95 US to the address provided *This is a limited time offer only. Application and funds must be received no later than Dec 1st 2004. Canadian residents should add $3 US for shipping. Offer not available for residents outside of North America.
1. What is this advertisement for?A) A summer trip.B) A travel company.C) A special deal.D) A free magazine.2. How much do the sunglasses cost?A) They are free with a subscription.B) They cost $1.C) They cost $3 Canadian.D) They cost $21. 95 US.5. NoticeExample 1: ATTENTION ART ENTHUSIASTS Becksvoort Gallery is holding a PUBLIC SALE in the Grand Ballroom at the Hotel Luxe 299 Norman Street, Melbourne Come and see our range of exquisite pieces. Original oils * Watercolors * Tapestries * Crafts Friday, July 15 8:30 A.M. – 4:00 P.M. For descriptions and pictures of select items visit our Web site at http://www.becksvoort.com/market.153. What is the purpose of the notice?(A) To announce a sale of artwork(B) To advertise the opening of a hotel(C) To offer a discount on painting lessons
(D) To publicize a photography exhibition154. According to the notice, what can people do online?(A) Purchase selected items(B) Order tickets to an event(C) Register for art classes(D) View some pieces of artExample 2: Welcome, Ms. Martelli , to the Star Plaza Hotel. We hope you have U U a pleasant stay. Please present this card when enjoying our restaurant, coffee shop, and sporting facilities and when signing charges to your room account. Check Out Date: 10 th December . U UPU UPU Room No: 635 P. Angelo . U UU Desk Clerk 1. When did the guest receive this notice? (A) When making a room reservation. (B) When checking into the hotel (C) When ordering a meal at a restaurant (D) When playing the bill 2. Who issued this notice to the guest? (A) P. Angelo (B) Ms. Martelli (C) The hotel manager (D) The restaurant cashier Example 3:
NOTICE If you are unable to work because of an extended ill-ness or injury that is not work related, you may be entitled to receive weekly benefits from your employer or the firm’s insurance company. • To claim benefits, you must file a claim form within thirty days of the first day of your absence from work. • Before filling the claim, you must ask your doctor to fill in the doctor’s statement on the claim form, stating the period of absence.1. To whom is this notice addressed? (A) Employers (B) Doctors (C) Employees (D) Insurance agents2. When must the claim form be filed? (A) On the first of the month (B) On the thirtieth of the month (C) On the first day of disability (D) Within 30 days of the start of disability3. What must be done before the claim can be submitted? (A) The employee’s company must be notified (B) The form must be duplicated (C) A government agency must be contacted (D) A doctor’s statement must be completed