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Building a Culture of Lean Innovation
within Atlassian Support
Tony Atkins, Lean Innovation Program Manager
<aatkins@atlassian.com>
React to
Today
React to
Today
Build for
Tomorrow
OR
Lean + Innovation + Culture
20% Time?
Try 80% Time.
So how do we get
there?
Time Skills Access
So, how do we
make the time?
Value Stream Mapping
Start Finish
Time Spent
Start Finish
Time Spent
High
Value
Low
Value
High Value
Low Value
High Value
Low Value
How do we build the
skills our teams need?
Admins Developers
Writers Speakers
Project
Managers
Analysts
45
Learn
M
easure
Build
How do we expand
access for our teams?
So, nice talk, but
has it worked?
June
June
201320142013
Dec
What have we learned?
Activity
Everyone Grab a
Bucket of Water
Outcome
Put Out the Fire!
VS.
-VS-
Problems First,
Not Solutions
Tools
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Questions? Comments?
ASAS 2013- Building a culture of lean innovation

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