Non verbal communication

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Non verbal communication

  1. 1. Nishant Singhania (#48) Saheb Sethi (#44) Avdhoot Shinde (#46) Paramveer Singh (#40) Gajanand Sawant (#42) Sumit Pujari (#38) Non-Verbal Communication
  2. 2. <ul><ul><li>Non-verbal Communication means all communication that involves neither written nor spoken words but occurs without the use of words. </li></ul></ul><ul><ul><li>14% verbal 31% tone 55% nonverbal. </li></ul></ul><ul><ul><li>More Impact </li></ul></ul>Introduction: 3 Key Areas of Communication
  3. 3. <ul><li>Aspects : </li></ul><ul><ul><li>Personal Appearance </li></ul></ul><ul><ul><li>Facial Expression </li></ul></ul><ul><ul><li>Posture </li></ul></ul><ul><ul><li>Gesture </li></ul></ul><ul><ul><li>Eye Contact </li></ul></ul><ul><ul><li>Touch </li></ul></ul>KINESICS : Study of body movements
  4. 4. <ul><li>The Person: </li></ul><ul><li>Hair, beard, colour of skin, age, grooming, cleanliness, attractiveness, handicaps. </li></ul><ul><li>The Attire: </li></ul><ul><li>Speaks loudly about our general attitude, behavioral preferences, confidence, occupation, personality, power, status & values. </li></ul><ul><li>The Accessories: </li></ul><ul><li>Tangible Spectacles, false eye lashes/nails, ties, rings, bangles tattoos, buttons, </li></ul><ul><li>Intangible- Deodorants, perfumes etc. </li></ul><ul><li>Either enhance the P.A. or detract from the P.A. </li></ul>KINESICS : Personal Appearance
  5. 5. KINESICS : Facial Expressions Gestures: Excessive Smiling Dry Smile Smile; Eyebrows Raised Smile; Eyebrows Lowered Lack of Eye Contact Fixed, Direct Eye Contact Squinted Eyes Looking Over Glasses Pressed Lips Meaning: Need for Approval Controlled Nervousness Willing to obey Superiority Shame, Deception Honesty, Transparency Mistrust Critical, Aggression Anxiety, Frustration
  6. 6. The Postures : The way one stands,sits or walks Movement of the body, position of hands/legs & other parts. Measure of personality, success of communication. Vary according to situations. KINESICS : Postures
  7. 7. Power KINESICS : Postures Weakness
  8. 8. <ul><li>Non-Verbal Cues- Face, Arms, Legs </li></ul><ul><li>Cultural Differences </li></ul>KINESICS: Gestures <ul><li>Eg: Gestures of a liar - </li></ul><ul><li>covering his mouth </li></ul><ul><li>biting his lips, nails </li></ul><ul><li>rolling his eyes, avoiding eye-contact </li></ul><ul><li>pulling on his ear </li></ul><ul><li>scratching or rubbing his neck </li></ul><ul><li>pulling at his collar </li></ul>
  9. 9. <ul><li>Gesture </li></ul><ul><li>Scratching Head </li></ul><ul><li>Rubbing Neck </li></ul><ul><li>Hands on knees, palms down </li></ul><ul><li>elbows out </li></ul><ul><li>Clenching fists </li></ul><ul><li>Arms out w/Palms up, </li></ul><ul><li>Shrugging shoulders </li></ul><ul><li>Arms Folded on chest </li></ul>KINESICS: Arms Gestures Meaning I don’t know, not sure I’m tired, I’m frustrated I’m ready to go I’m angry I don’t know, I don’t care Closed off
  10. 10. Gesture Legs Uncrossed; Feet Apart Legs Crossed; Foot Swinging Ankles Crossed Legs & Feet Pointing Leg on an Armrest of Chair Meaning Openness Boredom, Frustration Resistance Persons Interest Lies There Loss of Interest in Conversation KINESICS: Leg Gestures
  11. 11. KINESICS: Eye Contact <ul><li>Parent/Child Eye contact </li></ul><ul><li>Communicating Attention </li></ul><ul><li>Facilitating Learning </li></ul><ul><li>Aspects: </li></ul><ul><li>Cultural differences </li></ul><ul><li>Humans, Other animals </li></ul><ul><li>Superstitions / beliefs (Evil Eye) </li></ul><ul><li>Role: </li></ul><ul><li>Taking to individual, group, listening, arguing, attracting someone, Loving, etc. </li></ul>
  12. 12. <ul><li>Repetition : Eg: Nodding while saying “yes”. </li></ul><ul><li>Contradiction : Eg: Gestures of a liar </li></ul><ul><li>Substitution: Eg: a person's eyes can often convey a far more vivid message than words and often do </li></ul><ul><li>Complementing : Eg: A boss who pats a person on the back in addition to giving praise can increase the impact of the message </li></ul><ul><li>Accenting: They may accent or underline a verbal message. Pounding the table, for example, can underline a message. </li></ul>Kinesics play 5 roles:
  13. 13. According to anthropologist Edward Hall , Proxemics is the study of set measurable distances between people as they interact – “Like gravity, the influence of two bodies on each other is inversely proportional not only to the square of their distance but possibly even the cube of the distance between them”. Intimate Space: embracing, touching or whispering. Personal Space: interaction between good friends, family members, etc. Social Space: for interactions among acquaintances. Public Space: for public speaking Factors : - Culture, religion - Gender PROXEMICS : Study of distances between people when they interact
  14. 14. <ul><li>Paralanguage refers to the non-verbal elements of communication used to modify meaning and convey emotion. </li></ul><ul><li>Paralanguage may be – </li></ul><ul><li>- complementary </li></ul><ul><li>- unconscious </li></ul><ul><li>- learned </li></ul><ul><li>Paralinguistics include voice, speaking speed, pitch variation as well as volume variation. </li></ul>Paralinguistics : Kinesics + Proxemics
  15. 15. <ul><li>Perspective Aspect: Lip reading. </li></ul><ul><li>Organic Aspect: speech organs </li></ul><ul><li>Expressive Aspect: Emotions and Attitude </li></ul><ul><li>Linguistic Aspect: Phonetic Transcriptions </li></ul>Aspects of Paralanguage
  16. 16. Pronunciation <ul><li>The way a word or a language is spoken, or the manner in which someone utters a word. </li></ul><ul><li>Any person speaking before an audience needs to pay special attention to pronunciation. </li></ul><ul><li>Words can be spoken in different ways depending on many factors, such as: </li></ul><ul><ul><li>Area they grew up in </li></ul></ul><ul><ul><li>Area they live in now </li></ul></ul><ul><ul><li>Speech or voice disorder </li></ul></ul><ul><ul><li>Ethnic group/social class </li></ul></ul><ul><ul><li>Education </li></ul></ul>
  17. 17. Causes of Mispronunciation <ul><li>Sloppy articulation - lazy speech: air for error; ambliance for ambulance </li></ul><ul><li>Misreading - take time to proof read and check pronunciation before reading on air. </li></ul><ul><li>Affectation - trying to sound like someone you ’ re not (I say to-mah-to, you say to-may-to) </li></ul><ul><li>Unfamiliarity with correct pronunciation - the difference between our reading vocabulary and our speaking vocabulary (coup) </li></ul><ul><li>Physical Impairment </li></ul>
  18. 18. Articulation <ul><li>Manner of articulation describes how the tongue, lips, jaw, and other speech organs are involved in making a sound make contact. </li></ul><ul><li>Pronunciation and articulation are not identical. </li></ul><ul><li>The failure to properly say a word is a result of sloppy articulation. </li></ul><ul><ul><li>But not all errors in pronunciation are the result of poor articulation. </li></ul></ul><ul><li>You can articulate a word perfectly and yet mispronounce it. </li></ul><ul><ul><li>E.g. “ P ” – pneumonia or psychology </li></ul></ul><ul><ul><li> – Gnaw – Island – Salmon </li></ul></ul><ul><ul><li> – Leopard – Rendezvous – Knight </li></ul></ul>
  19. 19. Errors in articulation <ul><li>Organic causes </li></ul><ul><ul><li>Cleft palate </li></ul></ul><ul><ul><li>Large tongue </li></ul></ul><ul><ul><li>Social conditioning </li></ul></ul><ul><ul><li>Influence of family and friends </li></ul></ul><ul><li>Physical causes </li></ul><ul><ul><li>Braces </li></ul></ul>
  20. 20. The Voice in Delivery: Rate <ul><li>The most effective way to hold an audience ’ s attention and convey the meaning of your speech. </li></ul><ul><li>Speaking rate - the speed with which a speaker talks* </li></ul><ul><li>Rate </li></ul><ul><li>Speed of words per minute </li></ul><ul><li>Normal rate-120-180 WPM </li></ul><ul><li>Depends on the complexity </li></ul><ul><li>- of the material, </li></ul><ul><li>- mood the speaker wants to create& </li></ul><ul><li>- composition of the audience </li></ul>
  21. 21. Voice Modulation & Pause <ul><li>In communication “pause” is used at the end certain thought units. </li></ul><ul><li>Leads to better comprehension. </li></ul><ul><li>Exhibits confidence & control. </li></ul><ul><li>However, pauses have to be timed properly. </li></ul><ul><li>Vocalised pauses (um, ur, aa.., etc) have to be avoided. </li></ul><ul><li>To regulate, vary & adjust the tone, pitch & volume of voice. </li></ul><ul><li>Brings flexibility & vitality to voice. </li></ul><ul><li>Convey variety in emotions </li></ul><ul><li>Absence may lead to monotonous presentation. </li></ul>
  22. 22. Voice Modulation & Pause <ul><li>In communication “pause” is used at the end certain thought units. </li></ul><ul><li>Leads to better comprehension. </li></ul><ul><li>Exhibits confidence & control. </li></ul><ul><li>However, pauses have to be timed properly. </li></ul><ul><li>Vocalised pauses (um, ur, aa.., etc) have to be avoided. </li></ul><ul><li>To regulate, vary & adjust the tone, pitch & volume of voice. </li></ul><ul><li>Brings flexibility & vitality to voice. </li></ul><ul><li>Convey variety in emotions </li></ul><ul><li>Absence may lead to monotonous presentation. </li></ul>
  23. 23. <ul><li>To repeat what was said verbally. </li></ul><ul><li>To complement what was said verbally. </li></ul><ul><li>To contradict what was said verbally. </li></ul><ul><li>To substitute for what would be said verbally. </li></ul><ul><li>Interpreted faster & easier than words & is widely used. </li></ul><ul><li>Helps in understanding contradictory gestures. </li></ul><ul><li>Some of the Applications: </li></ul><ul><li>Conflict Management. </li></ul><ul><li>Sign-language for physically challenged people. </li></ul><ul><li>Clarity in communication. </li></ul><ul><li>Managing road traffic. </li></ul>Conclusion:

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