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The habits of customers are shifting as companies broaden when and accelerate how they deliver service. The always-on aspect of 21st century life is leading to an expectation of instant information in all areas. The key to creating Customer Lifetime Value requires catering to today's expectations in all arenas and channels. So how is that relationship developed and maintained in the always-on, want-it-now, modern world? Read this slide deck, part of a January 2014 webinar hosted by Avaya’s Tore Christensen, Corporate Consulting Engineer in Innovations and Customer Experience, and Tom Hanson, Director of Product Management of Avaya Contact Center Automation Applications, which explains how you can cover all 360 degrees of a customer's experience with the right resources at the right time.