Five Ways Your Business Is Collaborating All Wrong


Published on

Collaboration is one of the watchwords of 21st century business leaders. Unfortunately, chances are good that your organization is doing collaboration...all wrong. Here are the 5 most common collaboration fails tripping up companies today.

Published in: Business, Technology
1 Like
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Five Ways Your Business Is Collaborating All Wrong

  1. 1. Ways Your Business is Collaborating… All Wrong
  2. 2. With the amazing communication technology now available, it seems like everyone's talking about collaboration these days.
  3. 3. In fact, it's one of the watchwords of 21st century business leaders.
  4. 4. Unfortunately, chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
  5. 5. #1 Collaboration Fail Communicating like we're still in the 19th century. 19th-century industrial age: • HQ issues orders. • Workers carry out orders. • Result: COLLABORATION FAIL. ORDERS 21st-century information age: • Someone in the organization—anyone! —has a great idea. • He or she shares the idea with co-workers at any/every level. • Best idea is implemented. • Result: COLLABORATION WIN!
  6. 6. #2 Collaboration Fail Command-and-control cultures. Organizational charts: • • • • Show who reports to whom … & who can communicate with whom. Create silos. Result: COLLABORATION FAIL. Collaborative environments: • Encourage people to engage with each other … • & make decisions together … • regardless of level, role, or region. • Result: COLLABORATION WIN!
  7. 7. #3 Collaboration Fail Using video for meetings. (No, really!) Integrating video and UC into your everyday routine: Room-based video conferencing for a meeting: • Not particularly collaborative. • Result: MEH. • Promotes spontaneous communication. • Encourages innovation. • Result: COLLABORATION WIN!
  8. 8. #4 Collaboration Fail Building walls. Walls: • Keep people with different job titles from collaborating. • Keep companies from collaborating with competitors and suppliers. • Stifle innovation. • Result: FAIL. Breaking down • walls: Leverages today's technology. • Opens up new opportunities. • Promotes continuous improvement. • Result: COLLABORATION WIN!
  9. 9. #5 Collaboration Fail Agents keeping secrets. Call center agents with phones: Multichannel contact center: • Can take calls from customers. • That's about it. • Result: COLLABORATION FAIL. • Have access to complete customer history. • Can transfer easily from call to IM to email to live chat—and back again. • Result: COLLABORATION WIN!
  10. 10. Find out more about how you can avoid these kinds of fails— and do collaboration right! Read the white paper Download the latest issues of Avaya Innovations magazine