Powering-up collaboration<br />Part I: Yammer networks<br />
Here’s the plan<br />Feel free to chip in whenever you like<br />Why do we need better collaboration?<br />What’s in it fo...
Why do we need better collaboration?<br />
95% of the organisation’s knowledge is locked in here<br />Which means that...<br /><ul><li>90% of time spent looking for ...
Only 10% spent creating new things</li></li></ul><li>Traditional lines of communication<br />
Networked lines of communication<br />
Communications technology haschanged<br />
What’s in it for me?<br />
How do I benefit?<br />Access hidden knowledge<br />Save time and effort<br />Build reputation (and contacts)<br />
Traditional reporting chains<br />Entire process may take weeks (or may never be resolved)<br />
Faster results, less effort, transparency <br />Flagged<br />(visible to all)<br />Active support<br />(visible to all)<br...
E-mail vs Network<br />
Meetings vs Network<br />
How can we get the most from the network?<br />
Value comes from engagement<br /><ul><li>If the network is full of listeners, no value is created
If the network is full of contributors, a huge potential value is created</li></li></ul><li>Stages of engagement<br />
Engagement ideas<br />Provide face-to-face coaching<br />Invite individuals to discussions where they are expert<br />Help...
How can individuals engage?<br />
Ways to engage<br />Share key information<br />Ask a relevant question<br />Share an idea<br />Test opinion<br />Celebrate...
Use groups, tags and communities to focus discussions<br />
Questions...<br />
Questions...<br />[Optional slides...]<br />
How organisations are changing<br />
Yammer is not “Twitter for companies”<br /><ul><li>Work is separated from non-work
Easier to focus on relevant content and switch off “noise”
Work focused apps (e.g. Polls, Questions etc)
More control over access
No character limits so you get better answers</li></ul>or<br />
Best practices for using Yammer<br />Introduce yourself and add a recognisable photo<br />Use “groups” + “topics” to make ...
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Powering up collaboration (using Yammer)

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An intro to Yammer looking at why and ways to engage

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  • Changing Gear / cultural backgroundBus Co QBPReduce e-mailTransparency agendaPolicy development Website beta testing
  • Powering up collaboration (using Yammer)

    1. 1. Powering-up collaboration<br />Part I: Yammer networks<br />
    2. 2. Here’s the plan<br />Feel free to chip in whenever you like<br />Why do we need better collaboration?<br />What’s in it for me?<br />How can we get the most from the network?<br />How can individuals engage?<br />
    3. 3. Why do we need better collaboration?<br />
    4. 4. 95% of the organisation’s knowledge is locked in here<br />Which means that...<br /><ul><li>90% of time spent looking for it or duplicating it
    5. 5. Only 10% spent creating new things</li></li></ul><li>Traditional lines of communication<br />
    6. 6. Networked lines of communication<br />
    7. 7. Communications technology haschanged<br />
    8. 8. What’s in it for me?<br />
    9. 9. How do I benefit?<br />Access hidden knowledge<br />Save time and effort<br />Build reputation (and contacts)<br />
    10. 10. Traditional reporting chains<br />Entire process may take weeks (or may never be resolved)<br />
    11. 11. Faster results, less effort, transparency <br />Flagged<br />(visible to all)<br />Active support<br />(visible to all)<br />Total Duration: <br />2 days<br />Response <br />(visible to all)<br />
    12. 12. E-mail vs Network<br />
    13. 13. Meetings vs Network<br />
    14. 14. How can we get the most from the network?<br />
    15. 15. Value comes from engagement<br /><ul><li>If the network is full of listeners, no value is created
    16. 16. If the network is full of contributors, a huge potential value is created</li></li></ul><li>Stages of engagement<br />
    17. 17. Engagement ideas<br />Provide face-to-face coaching<br />Invite individuals to discussions where they are expert<br />Help others to solve their problems<br />Lead on discussions (and be willing to make mistakes!)<br />Ask questions<br />Make valuable information only available on the network<br />
    18. 18. How can individuals engage?<br />
    19. 19. Ways to engage<br />Share key information<br />Ask a relevant question<br />Share an idea<br />Test opinion<br />Celebrate success<br />
    20. 20. Use groups, tags and communities to focus discussions<br />
    21. 21. Questions...<br />
    22. 22. Questions...<br />[Optional slides...]<br />
    23. 23. How organisations are changing<br />
    24. 24. Yammer is not “Twitter for companies”<br /><ul><li>Work is separated from non-work
    25. 25. Easier to focus on relevant content and switch off “noise”
    26. 26. Work focused apps (e.g. Polls, Questions etc)
    27. 27. More control over access
    28. 28. No character limits so you get better answers</li></ul>or<br />
    29. 29. Best practices for using Yammer<br />Introduce yourself and add a recognisable photo<br />Use “groups” + “topics” to make it easier for others to find stuff<br />Contribute on topics where you are expert <br />Focus on generating value<br />Summarise key points when sharing useful links or doc’s<br />@mention relevant people<br />Be concise<br />Be constructive and respectful<br />Use search functions to limit repetitive questions<br />Periodically check the “Company / Community Feed”<br />Remember that Yammer is a conversation, not a megaphone<br />A sense of humour is OK!<br />
    30. 30. How to control / stop e-mail notifications from Yammer<br />
    31. 31. To share or not to share<br />Is it... <br />Data Protected?<br />Commercially sensitive?<br />Politically sensitive?<br />Legally sensitive?<br />Only useful to you or one other person?<br />(NB... most e-mail is already publicly available via Freedom of Information)<br />If the answer to all of these is “no”, it could probably be shared<br />
    32. 32. Safety measures<br />Use common sense<br />Remember that you are speaking for yourself, not the council<br />Your comments can risk the reputation of the council (and you!) <br />Many discussions are "pre-decision", and should be introduced as such <br />Never post information that’s:<br />Data Protected (personal)<br />Commercially sensitive<br />Politically sensitive<br />Respect copyright<br />Refer to the Corporate Communications Policy<br />
    33. 33. References<br />Bryony Cole, Digital Natives, Dinosaurs and Immigrants<br />http://blog.yammer.com/blog/2011/04/digital-natives-dinosaurs-and-immigrants.html<br />Charlene Li, Forrester’s New Social Technographics Report<br />http://forrester.typepad.com/groundswell/2007/04/forresters_new_.html<br />Department of Justice, Victoria - Social Media Policy<br />http://www.youtube.com/watch?v=8iQLkt5CG8I&feature=youtube_gdata_player<br />Dion Hinchcliffe , 10 Strategies for Driving Value with Social Intranet Software http://www.slideshare.net/mselepec/yammer-overview-7914413<br />Greg Lowe, Conversation: Let’s get it started<br />http://blog.yammer.com/blog/2011/04/lets-get-it-started.html<br />Maria Ogneva, Cultural imperatives for social business<br />http://blog.yammer.com/blog/2011/04/cultural-imperatives-for-social-business.html<br />http://blog.yammer.com/blog/2011/04/cultural-imperative-social-business.html<br />Rick Mans, Social Media: Ignore or Embrace <br />http://www.slideshare.net/rickmans/20100420-hr-summit<br />Susan Feldman and Chris Sherma, The High Cost of Not Finding Information(IDC White Paper)<br />http://www.ejitime.com/materials/IDC%20on%20The%20High%20Cost%20Of%20Not%20Finding%20Information.pdf<br />Whitney Michael, Enterprise 2.0: What, Why and How<br />http://www.e2conf.com/whitepaper/<br />Yammer Overview<br />http://www.slideshare.net/mselepec/yammer-overview-7914413<br />Individuals<br />Allison Michels<br />Bruno Hülbüsch<br />Deb Silverberg<br />Donna Baske<br />Ed Krebs<br />Erik Slofstra<br />Jessica Halper<br />JuhaKrapinoja<br />Kate Dobbertin<br />Rich Hoeg<br />Steve Hopkins<br />

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