Net Promoter Score is an invaluable tool for today's hyper customer centric

organizations.  If executed correctly,  it ca...
Upcoming SlideShare
Loading in …5
×

Net Promoter Score Pitfalls to Avoid

18,585 views

Published on

The Net Promoter Score process involves a number of parameters which when worked together can provide the best outcome and can be very tricky to execute. This infographic highlights some pitfalls to avoid when running your next NPS campaign to churn out the best results out of it.

Published in: Data & Analytics
  • Very Nice, If you want more good Presenations on same topic visit www.ThesisScientist.com, Its a wonderful website for latest Presentations and Research
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Should you ever require the services of a hacker, i implore you to try your very best to hire only professionals. cyberhackpros@gmail.com will increase your chances of getting your job completed. i was able to hire the services of an elite, asides the fact that i was provided a permanent solution to the service he rendered me but he gave a very efficient customer experience. he carried me along with every process and didnt leave me in the dark.contact him via email/phone CYBERHACKPROS@GMAIL.COM or +1 916 378 4978 Tell him i reffered you.He will help you
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Please read my testimony, it can bring solution to the problems you are facing in life. I met this spell caster Dr Mojo online and read the testimonies of many persons witnessing how he has help them solve problems of any kind such as fibroid without surgery, Infertility, cure of diabetes, breast cancer, weak erection, regulation of menstruation and pains, stroke, HIV / AIDS, successful interview and work examination, political achievement, recovery of lost money, quick sales in business or commerce, choice of good marriage partner, power to bring your ex back, stopping your man or woman having affair outside your relationship or marriage, power to win pool, lottery, visa approval, reduction of sagging breast, gun protecting spiritual ring, promotion at work etc ... I contacted him through his WhatsApp instant messenger with the phone number +27797427509.I was absolutely desperate to have my husband back. Life without my husband was a pain for me and my children. I wanted a drastic change and I thought that only magic can be the only solution because he was so cruel towards me. After discussing my problem with Dr Mojo, he gave me hope that my marriage shall be restored. He gave me confidence that he will make my husband to come home and he did It! It was a great miracle, He never asked for money before helping me, all he requested for was some few items i had to purchase, and i provided these items immediately, he performed the spell and my marriage was restored immediately. His help is invaluable! I do not know what I could have done without Dr Mojo, he does his job well, his powers are so real and effective, I think he is the best caster I can count on when it comes spells, although at first I never believed in magic until I had to try, I think there are many who are depressed, desperate and want this spell to return their happiness, so I have to use this medium to reach all those who are facing one problem or the other. Contact him immediately and I can guarantee that your problems are solved. You can also contact him via emailaddress;solutioncentre1960@gmail.com website;www.drmojosolutioncentre.com, for quick response call him or message him through Whatsapp instant messenger with his number+27797427509. Good luck, i hope you find your heart desires.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • For data visualization,data analytics,data intelligence and ERP Tools, online training with job placements, register at http://www.todaycourses.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • http://rnc2016clevelandposter.blogspot.com/
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Net Promoter Score Pitfalls to Avoid

  1. 1. Net Promoter Score is an invaluable tool for today's hyper customer centric organizations. If executed correctly, it can make an organizations brand loyalty bulletproof. But there are some obvious pitfalls that can be avoided if the NPS framework is planned properly. Surveying without a goal or an objective The core objective of Net Promoter System is to lead organizations to drive actionability. Thus, it is important to align the NPS with the final goal of the survey. Such an approach will help derive maximum effectiveness out of NPS process. Using a single Net Promoter Score You may end up getting irrelevant results if you use a single NPS across different products, customer segments or geographies. The process of identifying changes in customer sentiments can be simplified by tracking the NPS across various segments as well as at a company level. Sending an NPS survey without a follow-up plan To ensure a successful NPS execution and tracking, a follow up with the customer is critical. Close looping ensures each customer knows that their feedback is being acted upon. Ed Long interval between surveys Long intervals between surveys may introduce unwanted deviation in the overall NPS tracking and measurement. Customer sentiment is ever changing and a regular survey can help in keeping track of your customers’ needs and develop a long term action plan. é éaé Sending surveys to all customers at once Correct sampling is critical when executing any survey. Conducting surveys overtime across different customer slices gives the organization an opportunity to reach out to the entire customer base and seek their feedback. Focusing on gaining numbers While the end goal is to increase the NPS, it is also necessary to keep in mind that the main focus should be on continuous improvement by analyzing the sentiments that are received. The score will improve if the customer feedback is acted on efficiently and effectively. I Using NPS as a single factor NPS is only one of many methods of gauging customer satisfaction and sentiment. Customer feedback can be achieved through a variety of ways like focus groups, support tickets and larger surveys. Since NPS is one of the many customer feedback methods used, only relying on NPS may not be the best approach. Annoying your customers While NPS measurement has to be regular, frequently surveying the same set of customers can be very annoying for them. It is important to space out surveys for the same customer. 804 Not Acting on the NPS The data collected and processed during the NPS exercise should carry the required insights to decide the next course of action. The NPS should be actionable, othenNise it isjust a number. Sources: ) http: //blog_openviewpartners_corn/ ) http: //www. npsmonitoring_com/ ) ht‘lp: //www_satIixsolutions_com/ ) http: //dashofbrand. weebly. com/

×