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It's All About The Bot's - Oracle Forms

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Extend your Oracle Forms Application with Chatbots. A Chat Interface to your back-office system, for faster and efficient transactions.

Transforming the User Experience, without having to touch a single line of code!



For more information on AuraPlayer and on Oracle Forms:

Website: http://www.auraplayer.com/

Blog: http://oracleformsinfo.com/

Twitter: @AuraPlayer @MiaUrman

Published in: Software
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It's All About The Bot's - Oracle Forms

  1. 1. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. It’s All About The Bot’s Mobile, Chatbots, AI, Location and much more…. Mia Urman David Brown AuraPlayer www.AuraPlayer.com info@auraplayer.com +1(973)518-0271 @auraplayer
  2. 2. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Introducing AuraPlayer 2 Patents pending Oracle Gold Partner › Member of Oracle Customer Advisory Board for Mobile › Only Certified Plug-in For Oracle Forms to Oracle Mobile Cloud Awarded ODTUG 2016 Innovation Award "Excellence in Creative, Effective, Innovative Use of Development Tools " Finalist - Digital Transformation Partner of the Year! To be awarded on Oct. 2016 Among Our Customers Awards Mia Urman CEO - Oracle ACE Director , 17 years exp. Oracle Yossi Nakash R&D manager – Java/ development 16 years Dave Brown AuraPlayer UK Manager 20 +Years Forms Experience
  3. 3. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Today It is about Engaging User Experiences
  4. 4. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Millennial: Expectations of the New Workforce Oracle Confidential – Internal 4 Not going to accept this …
  5. 5. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Oracle Confidential – Internal 5 They Expect This…Employee Self Service
  6. 6. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. How to Deliver Enterprise Systems to Mobile Channels Without Costly and Risky Redevelopment Projects? The Challenge: Agility
  7. 7. Copyright ©2017, Oracle and/or its affiliates. All rights reserved . MICROSERVICES REST / JSON / SOAP Java Developer Integration Developers Mobile Developers Low Code Developers Cloud Developer Databases Web Apps Legacy Systems CRM Systems RAD development tools Oracle Forms Oracle EBS
  8. 8. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Delivering Engaging Multi Channel Experiences 8 Multi Channel Experiences Multi Channel User Insights
  9. 9. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 9 Messaging Has Surpassed Social 4.1 Billion users around the world are on instant messaging apps 6+ of Top 10 most used apps globally = messaging apps Sources: BI Intelligence, Jan. 2016 and Statista, April 2016 0 500 1000 1500 2000 2500 3000 3500 4000 4500 2016201520142013 Big 4 Instant Messaging Apps Big 4 Social Networks
  10. 10. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 10Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 10 Say Hello to Oracle Intelligent Bots
  11. 11. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 11 We are in a new world where conversational interfaces will replace the most common interfaces on computers and connected devices
  12. 12. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person What is a Chatbot? Copyright © 2017, Oracle and/or its affiliates. All rights reserved. - Wikipedia 12
  13. 13. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 13Copyright © 2017, Oracle and/or its affiliates. All rights reserved. “There’s an App for That” ^fatigue People typically engage with 25 apps per month Top 3 apps represent 80% of use by time After 30 days, only 3% of apps retain their new users Your checking account Balance is $1498.16 Your savings account Balance is $7,423.11 Done. Your checking account balance is $2498.16. Your Savings account balance is $6,423.11 Oracle Mobile Messaging is a top 3 app that offers a familiar environment Checking balance Savings balance Transfer $1000 from saving To checking
  14. 14. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. – Backed by intelligence The Next Killer Apps Will be Bots 14 Bots will start replacing mobile apps. No more looking for an app, downloading an app, updating an app or managing an app Source: Gartner 2017
  15. 15. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted 15 Why Conversational Interfaces? • Language interfaces remove significant friction • Just write or speak, no learning • Direct access to value trapped in distant services and millions of app Discover, download, install, launch 5M apps Pay my bill
  16. 16. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted 16 Conversational AI: Challenges DIVERSITY OF CHANNEL INTERFACES • Chat, Web, Text, Voice, Apps, Devices, etc. IMPLEMENTATION COMPLEXITY • Access, security, back end integration, dialog design, languages GETTING AI RIGHT • Requires many techniques: NLP, ML, speech, image, sentiment, plus dialog and context
  17. 17. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted 17 Enhance user experiences with conversational interactions Oracle Intelligent Bots • Pre-Integrated Delivery Across Channels – APIs for integration with Instant Apps and channels, dialog builder, human-handoff framework • Enterprise Ready – Pre-built back end integration framework, connectors, security, scale, continuous bot analytics • Embedded AI for Conversational Dialog – Unified contextual state engine and AI platform, Speech & image recognition, intent detection, multilingual NLP DATA & INSIGHTS Event collector COGNITIVE SERVICES Language understanding & Intent Detection MACHINE LEARNING Build, Deploy and test ML models DIALOG & CONTEXT Declarative flow model & Context from Device, Time, Calendar, Photograph, Web KNOWLEDGE SERVICES Entity modeling, Represent domain knowledge as semantic graph
  18. 18. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | I've a new role & I need new business cards. I can't remember which system or website to order these from. Is there an easy way? Lara Enderson Sales Would you like to make any other changes to your card? Place order Ship to: 500 ACME Street Redwood Beach CA 94011 Ship to this address You got it! Here's the updated version for your review. Lara Enderson Sales Director 500 ACME Parkway Redwood Beach California 94011 phone mobile lara@acme.com acme.com +1.123.123.1234 +1.123.123.1234 Hmm. Checked with the HCM system. It looks like your title has changed since your last order. Would you like your updated title on your new cards? You got it! Here's the updated version for your review. Lara Enderson Sales Manager 500 ACME Parkway Redwood Beach California 94011 phone mobile lara@acme.com acme.com +1.123.123.1234 +1.123.123.1234 Yes No Hi Lara: How can I help you today? Reorder cards Sure thing! Let me pull up the template from your last order. Here's the card from your last order. Lara Enderson Sales Manager 500 ACME Parkway Redwood Beach California 94011 phone mobile lara@acme.com acme.com +1.123.123.1234 +1.123.123.1234 18Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Enterprise Chatbots Give customers & staff the opportunity to access enterprise systems by conversing with an Artificially Intelligent bot in the language they know: their native tongue
  19. 19. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Two Broad Categories of Bots 19 Task Oriented Data Driven & Predictive
  20. 20. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Typically user initiated, but systems can also initiate (e.g. alerts) Most common types of bots initially deployed Highly specialized and structured interactions Conversational menus, dialog driven user experience Most useful bots will be in the support or service category Integrates with backend systems of record 20 Task Oriented Bots
  21. 21. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. |Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Incorporates Big Data Data Analytics Machine Learning (ML) Natural Language Processing (NLP) Personalized based on profile, past behavior and context aware Monitors data, intent detection, initiates conversation e.g. Monitor campaign and initiate conversation when data crosses threshold Predictive Intelligence based on data – key for bots to be a useful in the long run across use-case categories 21 Data Driven Predictive Bots
  22. 22. Copyright © 2016, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal/Restricted/Highly Restricted Collision Accident Reporting System (CARS) NY Metro Transport Authority Oracle 11g DB Desktop DMZ Internal Network Firewall REST Connector Oracle Mobile Cloud Service Oracle Forms Location Aware Accident Reporting Problem: Accidents on bridges and tunnel are recorded on paper at scene then typed into desktop system. Requirements: • Integrate to current Oracle Forms system without any change to backend • Run application in an offline mode • Scan driver license and integrate with other state and federal systems of record • Integrate with device camera and location services Solution: • Oracle MAF for cross platform client application • Oracle MCS for simplifying all mobile backend services – offline, identity management, security, push notification, storage • Partnered with Aura Player to integrate with Oracle Forms and provide REST interfaces • Platform expanded to other use cases 22
  23. 23. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. • 40,000 non-technical employees of all backgrounds and demographics can get answers to their requests in seconds from any device, in any location, instead of waiting on hold or coming into the office. • Without touching one line of code in the existing system, AuraPlayer transformed the Oracle Forms application to a REST services • Mobile application can provide HR services in the field without the need to return to the office • Oracle ICS host a chat application all employees could use on their existing devices without training. Customer Story: Chatbot / Mobile HR System EBS HR BOT App https://www.dropbox.com/s/njb 0vznqvdur1ol/MTA_APP_Short.mp4?
  24. 24. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. MTA App https://www.dropbox.com/s/njb0vz nqvdur1ol/MTA_APP_Short.mp4?dl=0
  25. 25. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Customer Story: Oracle EBS Inventory Chatbot
  26. 26. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. EBS Sales BOT in #Slack 26 EBS Sales BOT https://www.dropbox.com/s/xfbrs3b rly1fkhc/EBS_SALES_BOT.mp4?dl=0
  27. 27. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. How Do We Do It? • Define the Flows – Define the business process for the conversation Including input / output, Client-side requirements - #Slack / Facebook / Txt etc… • UI/UX design - What will the conversation look like from a UI perspective. • Setup ChatBot Account / AuraPlayer • Develop the client side - Mobile application is developed according to the specs in the UI/UX design. • Deploy App and test app - The application is then deployed to the customer's test environment. 27
  28. 28. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Oracle Intelligent Bots: Key Components Channel Configurator Dialog Flow Execution Custom Components in Dialog Flow AI Engine • Unified cross-channel chat interface between bots & humans • Declarative bot builder UI for bot flow • State machine that executes context driven workflows with scoped variables • Active machine learning algorithms that identify relationships and extract insights from unstructured data • SDK to consume backend API’s that satisfy human requests via the bot Custom
  29. 29. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Oracle Bots: AI Flow 29 Channel Integration Intent Classification Intent Modeling Natural Language Linguistic Modeling Bot Model Training Entity Extraction Entity Parsing Entity Resolution Entity Type Entity Value Dialog Execution YAML Dialog Flow Dialog State Built Component Custom Component Alexa…what’s my balance For which account? Savings NL Understanding Intent Classification: Balances Intent Ranking Confidence  98% Integration Component Ent data Required Entities: Account Type Entity Values Checking Savings Credit The balance in your checking account is $2334.56 Channel Agnostic Webhook Security Message Processing
  30. 30. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 30 Demo: Bot Builder - Build, Test & Deploy Bots
  31. 31. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. › Assess Your Requirements • What platforms do we need to deploy to? UI requirements? › Understand Your Existing System • Where does the business logic sit today? › Define Timeline and Budget › Choose development tools and environment › Conduct Proof of Concept of Proposed Solution › Decide on final Implementation Method › Contact athenadiamantis@auraplayer.com to get your FREE consultation! To Move Forward – Start today! Considerations For Modernization Projects
  32. 32. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Whatever The Strategy 32 It’s Time
  33. 33. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2017, Oracle and/or its affiliates. All rights reserved. For More Information WATCH: YouTube http://bit.ly/mcsmobileformsplaylist VISIT: www.Auraplayer.com FOLLOW: @auraplayer @OracleMobile 34 CALL: +1(973)518-0271 CONTACT: MiaUrman@auraplayer.com

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