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DBA Global pharma

Atlas Systems case study

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DBA Global pharma

  1. 1. DATABASE MAINTENANCE & SUPPORT Case study of leading life sciences company
  2. 2. OVERVIEW • Leading Life Science Company leverages database maintenance & support operations to reduce cost and improve efficiency • An US based multinational organization, from the life sciences vertical, known for their medical devices, pharmaceutical and consumer packaged goods and having across the globe in more than 60 countries. Their products are sold in over 175 countries and had worldwide sales of $65 billion for the calendar year of 2011.Through their health care services & products they touch the lives of over a billion people every day, throughout the world. • Facing database administration and maintenance issues due to increase in number of database sizes and its effect on infrastructure and performance decided to partner with Atlas Systems to manage the database infrastructure supporting its internal operations. • Using Atlas Systems Enterprise Database management services, the client successfully delivered a full suite of end-to-end capabilities ranging from design and development to support, management, monitoring, and migration and tuning for more than 3000 Oracle and SQL DB Instances along with infrastructure and disaster recovery services. In the process, the client leveraged sustainable cost reduction through our DB services.
  3. 3. CHALLENGES • The customer had over 6,000 Oracle and SQL databases instances deployed worldwide, with many running mission-critical business applications. • Through an integrated support process, customer wanted to improve customer service levels and also better availability and support of important systems and processes.This necessitated a combination of 24x7 and 8x5 global, consolidated, robust support model for database administration and maintenance, and the ability to comply with Sarbanes Oxley regulatory requirements. • The support coverage included a slew of manual database monitoring activities such as daily monitoring, heath checks, troubleshooting, resolution for alerts, maintenance of databases, performance tuning, documentation etc. 
  4. 4. SOLUTION • Atlas team engaged with the customer to assess their existing DB landscape and identified areas for enhancing operational efficiency.Atlas identified & deployed a database management and support model: • Aligned with industry best ITIL Framework, such as, incident management, problem management, service level management, and change management. • Deployed Onsite-offshore model with skilled resources (30 DBAs with both L-3 & L-4 skills sets) • 24x7 Oracle/SQL Database Monitoring,Administration andTroubleshooting services • Ticket handling and resolution for databases • SLA based response and resolutions • DBA team handled all the L-3 & L-4 support tickets and tasks, including engineering, patch management, compliance and disaster recovery • Team also coordinated routine tasks that were triaged to L-1 & L-2 DBAs. • Automation of most of the existing manual processes resulting in considerable cost savings through saved person hours. • Atlas DBAs ensured the customer met all its regulatory obligations, following clearly defined protocols and policies. • Enablers: Customer Focused, Experience participation processes and tools synergized with broad industry experience, domain knowledge, tech skills & Program management
  5. 5. RESULTS • Atlas systems engagement with the Customer has led to a more disciplined approach to database & infrastructure management, increased productivity, reduced hardware costs, energy use, licensing costs, and administrative overhead. • The SLAs offered to the customer could not be distinguished from in-house performance due to the 24x7 support enabled by Atlas’ presence at customer location and off shore from India in different shifts. • Other benefits to the customer include: • 24X7 Hybrid - Onsite Offshore support model ensured round the clock coverage reducing the business loss occurring due to unplanned downtimes • Considerable savings in time and improved efficiency due to automation and SQL query optimization • Significant reduction in monitoring time • Process streamlined by advocating ITIL framework • SOX compliant laws • Developed and deployed productivity improvement tools • Reduction in time taken to consolidate the health check reports • Automation of the DB growth chart report leading to fewer servers to manage and lower licensing costs