Resource Discovery Services:
Beyond the Blurb
Discovery Services Overview
Athena Hoeppner
Electronic Resources Librarian
U...
Web Scale Discovery:Abbr. Def.
WSD systems couple…
a pre-harvested central
index of metadata and
content…
… with a richly ...
WSD/Vendor
Agreements
Publisher
Supplied
Library Subs
Open Access
FT and A/I
Library
Supplied
Pre-harvested Index
CENTRAL ...
How venture capital works.
A u t h o r : C h r i s t i a n S c i e n c e M o n i t o r
( 1 9 0 8 - C u r r e n t f i l e )...
DiscoveryVendors, etc.
WorldCat
Local
EBSCO
Discovery
Service
Summon
Primo
Central
Index
Encore
Synergy
OCLC EBSCO
Serials...
WSD/Vendor
Agreements
Publisher
Supplied
Library Subs
Open Access
FT and A/I
Library
Supplied
CENTRAL INDEX
arXiv.or
g
DOA...
CENTRAL
INDEX
Mutually-licensed content
and other complexities
Mutually
Licensed
No Deal
Math-
SciNet
Chem
Abs
ISI
MLA
Sco...
Data Sources: Details Matter
Provider /
Product
Open
Access
Sources
Included
All Back-
files
Searchable
Metadata
Status
Am...
Data Sources: Open Access
5 Sept 2013 Resource Discovery Services | Athena Hoeppner 9
Provider /
Product
Open
Access
Sourc...
Provider /
Product
Open
Access
Sources
Included
All
Back-
files
Searchable
Metadata
Status
American
Chemical
Society
All
j...
Provider /
Product
Open
Access
Sources
Included
All
Back-
files
Searchable
Metadata
Status
ARTstor* All images N.A. Indexi...
Data Sources: Databases, sorta
5 Sept 2013 Resource Discovery Services | Athena Hoeppner 12
Provider /
Product
Open
Access...
Data Sources: NO DATA
5 Sept 2013 Resource Discovery Services | Athena Hoeppner 13
Product Excuse
Compendex®
Compendex® is...
Data Sources: Not Sharing 
5 Sept 2013 Resource Discovery Services | Athena Hoeppner 14
Provider / Product Sources Includ...
An Index is Never Complete…
Dear listserv participants,
EBSCO is pleased to announce that new content is now loaded and av...
Native
Record
One Title, Multiple Records
Compendex
Ingenta
Springer
Gale
OneFile
Displaye
d Record
Clustered Composite
CE...
Record Displayed
Record
Options
WorldCat
Local
EBSCO
Discovery
Service
Summon
Primo
Central
Index
Synergy
Composite or
Clu...
Evaluating the Central Index
• Is the indexed content a good fit?
– Inclusion of your journals titles and holdings
– Inclu...
Discovery Layer
The user interface and search system
for
with the content in library systems,
such as a
5 Sept 2013 Resour...
Discovery LayerVendors
5 Sept 2013 Resource Discovery Services | Athena Hoeppner 20
Some Implementations
WorldCat Local
EBSCO Discovery
Service
Summon
Primo Central
Index
Synergy
University
of Washington
Un...
EBSCO Discovery Service
University of Georgia
5 Sept 2013 22Resource Discovery Services | Athena Hoeppner
EBSCO Discovery Service
University of Georgia
5 Sept 2013 23Resource Discovery Services | Athena Hoeppner
Primo Central Index
University of Iowa
5 Sept 2013 24Resource Discovery Services | Athena Hoeppner
Primo Central Index
University of Iowa
5 Sept 2013 25Resource Discovery Services | Athena Hoeppner
Summon
Oregon State University
5 Sept 2013 26Resource Discovery Services | Athena Hoeppner
Summon
Oregon State University
5 Sept 2013 27Resource Discovery Services | Athena Hoeppner
WorldCat Local
University of Washington
5 Sept 2013 28Resource Discovery Services | Athena Hoeppner
WorldCat Local
University of Washington
5 Sept 2013 29Resource Discovery Services | Athena Hoeppner
Books Articles Journals Digital
GoSearch: Keywords, titles, authors…
Ask |Reserves | Hours | ILL | Your Account
Your Unive...
How venture capital works.
A u t h o r : C h r i s t i a n S c i e n c e M o n i t o r
( 1 9 0 8 - C u r r e n t f i l e )...
How venture capital works.
A u t h o r : C h r i s t i a n S c i e n c e
M o n i t o r ( 1 9 0 8 - C u r r e n t
f i l e )...
Branding
Branding Options EDS PCI Summon
WorldCat
Local
Synergy
Links to Library sites Y Y Y Y Y
Logo Y Y Y Y Y
Interface ...
Basic Search Features
Search Feature EDS PCI Summon
WorldCat
Local
Synergy
Spell Check/Did you mean Y Y Y Y Y
Phrase Y Y Y...
And more specialized search fields…
Advanced Search Fields EDS PCI Summon
WorldCat
Local
Synergy
Audience N N N Y N
Conten...
Limitors
Limitors/Refining EDS PCI Summon
WorldCat
Local
Synergy
Full Text Y Y Y Y Y
Scholarly/Peer Reviewed Y Y Y Y Y
Ima...
Facets
Facets EDS PCI Summon
WorldCat
Local
Synergy
Audience * N N Y *
Author Y Y Books only Y *
Can Excluded by Facet (NO...
Facets
Facets EDS PCI Summon
WorldCat
Local
Synergy
Library Location Y N Y N *
Publication Title Y N N N Y
Source type (i....
End User Features
End-User Feature EDS PCI Summon
WorldCat
Local
Synergy
Formatted citation export Y Y Y Y Y
Formatted cit...
End User Features
Web 2.0 EDS PCI Summon
WorldCat
Local
Synergy
Like/Plus N N N N
User tagging N Y N Y Y*
Tag clouds N Y N...
InterfaceCustomizations
Relevance and Sorting EDS PCI Summon
WorldCat
Local
Synergy
Relevance weights customizable Y Y Y Y...
InterfaceCustomizations
APIs and Other EDS PCI Summon
WorldCat
Local
Innovative
Interfaces
Interface languages Y Y Y Y Y
S...
Richly Featured, Indeed!
Basic Search Effectiveness
Fielded Search and Advanced Search Options
Facets, Limitors, Refini...
Relevancy andValue Ranking
• Weighted fields
• Exact match of term with
field
• Density of terms
• Currency of item
• Docu...
Expose yourWSD
• Expose books to Google
• Tool for creating reading lists in courseware
• Easy integration with LibGuides
...
Evaluating the Discovery Layer
• Is it a good fit for your content
• Is it a good fit for how your users search?
• Does it...
ScatteredConcludingThoughts
So much left unsaid…
5 Sept 2013 Resource Discovery Services | Athena Hoeppner 47
Picking aWSD and Making ItYours
1. Know what you want to do with the service.
2. Pick the central index that aligns with y...
Selecting aWSDs
• Central Index
• Discovery Layer
• Business/Back end
5 Sept 2013 Resource Discovery Services | Athena Hoe...
Let the Assessment Begin
• Usage Data
• Bibliometrics
• Surveys
• User Behavior
• User Attitudes
5 Sept 2013 Resource Disc...
• Transparency and cooperation
• Standards and clarity
• Open Discovery Index
• Discover open content and scholarship
• Su...
Finis.
Athena Hoeppner
Electronic Resources Librarian
University of Central Florida
athena@ucf.edu
5 Sept 2013 Resource Di...
Conference Programme
Welcome Kate Robinson, University Librarian, University of Bath
Opening keynote: overview of resource...
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Resource DISCOvery Services: Beyond the Blurb. Opening Keynote by Athena Hoeppner

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Opening keynote for Resource DISCOvery Services conference hosted by University of Bath. Provides an overview of web scale discovery systems and illustrates common approaches to the central index and discovery layer.

Athena Hoeppner. “Beyond the Blurb.” Resource Discovery Conference, Bath, UK, 2 September 2013. Opening Keynote.

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  • I’m honored to be here opening this Resource Discovery conference. I look forward to a day full of interesting discussions and insights on the topic. I am a big proponent of Resource Discovery tools and enjoy talking about them with interested librarians. If no interested librarians are available, then I impose upon friends and family, and frankly, they are underwhelmed. When I describe what WSD is they are surprised that we didn’t have this year ago.So I’m glad have this opportunity to dig into the particulars with you today. Though my role is to provide an overview – the blurb, as it were, that the rest of the day will go beyond.What is Web Scale DiscoveryWhat goes into building a Central IndexData SourcesAssimilating recordsCommon Discovery Layer featuresPhilosophy and Choices: Making the WSD Yours Random closing thoughts
  • This very abbreviated definition covers what I consider to be the two main aspects of a full WSD systemPre-harvested central indexRichly featured discovery layerThe WSD vendors present them as a unified package, but manyalso sell them separately. You can mix and match.Lets take a whirlwind look at the central index and discovery layer.
  • All the WSD services collect Open access and publisher supplied metadata. I think of this as the core of a central indexAll the WSD services will load your library MARC and digital collections data if you supply it in the accepted formatsAll the WSD services can load searchable full text and database metadata *if* they have agreements to do so.
  • Discovery Layer:At a minimum, the WSD Discovery LayerSearches across the central indexPresents relevancy-ranked results listUsually includes ILS Integration
  • There are 4 major offerings that match the definition I use.You will notice I have five services listed…All these vendors offer modern, richly featured discoveryinterfaces, but just four have a large central index of pre-harvested metadataInnovative has a discovery product that is a little different. They are not creating a web-scale central index. Instead they use web services to integrate articles into local library results - sort of as turbo powered custom federated search. Encore Synergy recently partnered with EBSCO to offer EBSCO’s central index as one of the searched sources.WorldCat and EBSCO also have the option to incorporate federated search results into the hits list, even though they do have central indexes, So, Federated Search lives on…
  • Lots of different data sources are harvested into the central indexOpen Access Metadata and Full Text isharvested by all the WSD services. And constitutes what I think of as the core.Metadata about ejournals and ebooks, and, frequently, the full text is indexed and searchableThe data from publishers usually gives basic citations and may include author abstracts and keywordsMARC and otherLocal Collections data is optionally (and usually) provided by the libraryMetadata from A/I and informational databases may be harvested BUT can be searched and/or viewed only if library has a subscription - Mutually Licensed ContentDatabase vendors may have negotiated different deals with each WSD to supply different dataThe exact deals between WSD vendors and other vendors not uniform and change Some of the database vendors are also WSD competitors. Surprisingly, they don’t share and share alike.Some database vendors do not supply any metadata to any of the WSD services, particularly specialized vendors, like SciFinder Scholar or Valueline, or strictly A/I databases with no affiliation with WSD vendors, like MathSciNet.Next generation Federation and/or database recommenders can help get users to the “missing” content (EHIS EBSCOhost Integrated Search)Deals are worked out weekly – more content is getting into the Central Indexes all the time. Follow Marshall Breeding’s Library Technology to keep up – or just ask the WSD vendor
  • WSD vendors can provide you with information about the data sources loaded into their central index.This is a sample from the EDS Data Partners spreadsheet that EBSCO sends to customers every few months.It contains useful details and I hope the other WSD vendors send a similar sheet.A close look reveals some limitations and complexities of central indexes.
  • EDS explicitly tags the open access sources in their Data Partners sheet.Load process and protocols: Even if content is open, the complete metadata and full text are not guaranteed. The metadata load will depend on the harvester protocols. Of course the harvesting process and protocols can affect any of the data providers.Partial content: Full text or other may be unavailable or delayed for technical reasons.
  • Three commercial journal and book publishers.Backfiles – many publishers send all their back content, some do not. Metadata - Searchable metadata may vary. ACS sends keywords, subjects, and abstracts – not searchable full text . AMS sends subjects and searchable full text, but no abstract.“Everything provided by the publisher” is vague - may not be the same as everything the publisher publishes, nor all the metadata about what the publisher publishes.Note that searchable Full Text does not mean access to the full text is providedStatus – The load may be a work in progress. Some content types or years may be loaded, while others are in the queue. The exact deals between WSD vendors and publishers may vary, so these descriptions may not match the loads for Summon, WorldCat, or Primo.
  • Mutually licensed: content will be indexed and searchable, but not viewable unless the library has a license (subscription)ARTstor and IBISWorld are similar to the full text publishers. The central index helps users find their content – Images or company reports.MLA and other A/Is have more of a concern – they need to protect their revenue.
  • All the data is available for mutual subscribers, but lacks meaningful functionality.
  • Some data sources are desired but unavailableMany Indexes do not contribute dataSome other sources are difficult to get for one reason or another, or may not align well with WSD inclusion
  • “The content that a library owns or subscribes to should be discoverable in the way librarians want.”Discovering Reciprocity By Michael Kelley on Library Journal. April 16, 2013http://lj.libraryjournal.com/2013/04/opinion/editorial/discovering-reciprocity/In fact, we’ve been dealing with platform exclusives or limited options all along. WSD bring us so much closer to achieving the ideal than any service to this point.Who is to blame?
  • Of course, the index is not static.EBSCO sends new content announcements.Maintaining the index was not as straight forward as I expected. Originally EDS automatically added and turned on for searching all new data sources. So, records from sets like the Harvard Bibliographic Records would suddenly flood into user search results.After a torrent of librarian feed-back, EDS added new functionality to EBSCOadmin so libraries control whether new items are “on” by default. They also upped their game by providing detailed new-content emails. (see example)I assume some similar process must go on for the other WSD services.
  • The Central Index gets metadata from different sources – the same item may be described several times in different recordsFor example, an article may have metadata supplied fromSpinger (the copyright owner), Ingenta, Compendex, Gale OneFile, An Institutional repositoryAnd moreObviously, you don’t want the same item listed multiple times in the results list, so some decisions and processing and must be appliedRecords for an item are matchedMetadata is mapped to the vendor’s preferred record format – MARC, EBSCO, SummonFind the entire group for any query words in the group. Basic approaches to putting the metadata togetherClustered Records – records are associated together, and either the most complete or the publishers version of the record is displayedComposite – all the metadata is mapped into a single merged record.Blended Data - additional metadata, available from a mutually licensed source, is merged into the display.
  • In both approaches duplicates are identifiedBlended / compositeDo vendors have the rights to modify the A/I records? – duplicates identified and a single Whether the system creates a blended record of some sort or clusters mustMerge and dedupClustered records - a search will find the words from any of the records in the group. The record deemed best by the WSD vendor is shown. The “best” may be the one with the most metadata, the one associated with hosted full text, or the one provided by the publisher. EBSCO only merges data from EBSCO owned content.
  • Some of the vendors put full lists of publishers, databases, and journals on their sites, with details about year of A/I and full text coverage.You can get a sense of how well the Central Index fits your collection a few different ways:Send a list of journals (usually an export from your OpenURL Resolver) and the WSD vendor will report the coverage overlap.Send a list of databases and ask the vendor what the includeAsk the database vendor if they are included in any WSD service. If they say no, ask them to consider being included
  • User interface features (search options, facets and other controls) branding, widgets, enhancements available – in general. Relevancy RankingWidgetsIntegration of external services (OpenURL, LMS, etc.)
  • There are many more Discovery Layer vendors than Central Index vendorsIn addition to the commercial vendors, there are open source and home-grown discovery products. i.e. MangoAPIs and other things I know little about make it possible to mix and match central indexes and discovery layers.
  • Universities are the most prevalent adoptersThe listed universities all have implementations that allow guest searching. They also seem to have close to out-of-the-box implementationsCommonalities will emerge.Let’s take a look at examples from the first row.
  • Search box embedded on the library home page. Possibly tabs or other ways to present search by type or source.
  • Discovery results pageYour branding Search boxRanked results listNumber of hitsSort optionsFacets and limitors and other options for refining the searchLinks to full text – OpenURL, hosted, link to native database, smart and custom linksILS integration, including Call number, location, availabilityUser account functions, such as saved title lists, preferences, and ILS account integration
  • Specialized facetsAd words of a sortImages and other special contentExternal searches could be EHIS (federated)External services and other widgetsDiscipline options, recommended searchesData source
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.Basic branding is usually set up by the vendor as part of the implementation process. For WSD, basic branding options may be controlled through an admin interface. APIs may provide additional interface customizations.For Synergy, Innovative Interfaces customizes the branding and the customer can select from a number of “skins”.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.Available in Library is often the default search setting and the user has the option to expand the search to include additional content either during the search construction or in the results display.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.I searched as a Guest user and may not have seen all the end user options available.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.I searched as a Guest user and may not have seen all the end user options available.Synergy already has the features in the OPAC, but not the Portfolios search yet.Web 2.0 features, if not already implemented, are on the radar of the vendors. This stuff may be coming soon (or already implemented)
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.
  • CAVEAT: Table based on searches don in 2011 as a guest user. I tried to accurately asses the listed features for each system, but may have misinterpreted. For up-to-date and complete information, PLEASE ASK VENDORS.
  • The list of features is quite lengthy – the discovery services are really rich!A check list of every interface features will not reveal if the discovery layer will work well with your content and users.There may be functions that may have no significance. Prioritize the features that you want.There are important aspects that you can’t see from screen shots.
  • Users typically don’t use all those nice tools I just covered. Users enter 1-3 search terms, then pick results from the first few screens. Relevancy ranking controls which of the hits users will see and use.Relevancy is extremely important and hard to pin down. The central index is a BIG pile of hay. The search and refinement tools are rakesThe relevancy ranking is a magnet.
  • Decide which features are important to your library and usersConsider whether the strong points align well with how you envision your WSD serving your population searching your collection.Decide if you have the resources and want to use APIs for further customizationsTry out existing implementations
  • Philosophy and intended use matterIdeally, everyone should have the same idea of what to do and whyHave a philosophy. Know what you want to do with the servicePick the central index that aligns with your content and has the metadata to support discovery of the content you wish to promote Pick a discovery layer that can surface the content your users want to find and that facilitates search behavior you want to promote.
  • I don’t have a set of comprehensive criteria for evaluating WSDs. I previously mentioned some thoughts for evaluating the central index and discovery layer. There is much more to consider IMO, the big three BIG considerations are:Content / Central Index: Does the index sufficiently cover the content you own or want your researchers to use?Detail and breadth of A/I contentRecord processing/dedupping and primary record displayRelevance to Library needs and collectionYears and breadth of full text indexingInterface: Does the interface align with user capabilities and expectations. Does the relevancy algorithm surface the material your researchers want to find, and that the library wants to promote? Can you modify the interface to make it do what you want, where you want? Search/Discovery ToolsEnd-User Features and ControlsInterface customizationsResults EnrichmentExternal Searching, linksILS IntegrationBusiness/Back-endHow involved are the installation, updating, and maintenance processes, and do you have the hardware and staff required? Some WSD services are more turn-key. Does the WSD service work well with your existing access-enhancement services, such as OpenURL, ERM, A-Z list?Business relationshipsPrice/Pricing ModelUse of vendor's related productsBack-endAdmin Module and ControlsHosted or LocalUsage statisticsHarvesting and maintenance processes
  • There are many articles about assessing. Search stats may become useless. Sessions, abstract views, Libraries report dramatic increases in full text use. Some report increased ILL use. Does Discovery systems increase use of appropriate FT?Bibliometrics – Does the discovery service include the content? Does it surface the content? (Discuss a study of WSD Content and User Satisfaction)Are users Satisfied with the discovery experience?Relevancy ranking results can be inconsistent if notLack of advanced search features Worry that some important material is missed out in the index or in some disciplines totally inadequate. Related is the view that a subject specific database is almost always better e.g. PubMed.Worry that users are unaware that they are missing out material not found in the index, and they may settle for good enough instead of the best availableWorry that discovery services are damaging information literacy skills by misleading users into thinking research is easyTechnical issues relating to instability of linking to full-text, clarity of labels in the interface etcUncertainty on how to position discovery systems next to databases and how to teachWorry that libraries are handing over too much power to discovery services due to lock-in by discovery service providers who are simultaneously content providers (example of recent dispute).From 8 things we know about web scale discovery systems in 2013 by Aaron Tay
  • We should be able to tell what is and isn’t in the central index. IMO, that also means we should be able to see all the data sources and the original record for each item.We need a clear vocabulary and standards for harvesting that publishers, vendors, and libraries agree on and can work toward. We should support Open Discovery systems. There are already open discovery layers. If NISO develops a common standard for delivering metadata, then libraries can harvest the data and create their own basic indexes.NISO has projects relating to points one and two and I hope to see good direction from them in the near future.Open access content is increasingly important, - grant funding requirements, movement to put scholarly discussions on social sites (blogs, Academia.edu, etc). MOOCs.Altmetrics, means to select open web content. Identify which items are openWSD are BIG silos. They still require our users to come to our sites, log in to access content, and do many other things that are different from…Course ware and LTIsLibGuidesFacebookMobile interfacesWorldCat emphasizes that they can pull users in from Google because WorldCat union index is crawled by Google. I wonder if they have stats to back that up.
  • My time is up. Thank you for your attention. Now, I look forward to the panels 1: Selection and implementation,2: Academic services issues: effect on user support, enquiries, information literacy skills teaching.3: Technical services issues: metadata, FRBR & RDA, enrichment, full-text indexing, interoperability with LMS, ERM and link resolver.4: Assessment and statistics: use of the discovery service and impact on usage of databases, full text e-resources, loans, inter-library loans5: Management and strategic issues:
  •   From: Laurence Lockton [mailto:L.G.Lockton@bath.ac.uk]  Hello Athena,Thank you very much for offering to contribute as a panellist. If you would be able to obtain the funding to travel and stay in England (I'm afraid we have no means to fund it), we'd love to have a view from the States. I remember reading your article in Computers in Libraries, and can see that the work you've done since implementing EBSCO DS would be very interesting to attendees to the conference.We hope to make the conference as much an open forum as possible, hence the idea of having a series of panel sessions rather than presentations. But we think it would be nice to have an opening keynote to introduce the topic in general, perhaps explaining the terminology and outlining the solutions available, and a closing keynote that looks to the future: the development of discovery services themselves or their relationship to emerging library services platforms, for example. We wondered whether you would be willing to present either of those, and if so an outline of what you would propose to speak about?If you would like to be on a panel as well, or instead, we would ask you to speak for a few (no more than five) minutes to introduce yourself and your library, and make a couple of points about your experiences with discovery services, as if answering questions given in advance. No slides please, unless you want to show one or two screenshots or graphics to illustrate a point. To give you an idea of the scope of each session, below are some questions you might like to answer during your introduction. Then please be prepared, as best you can, to answer questions like these from the floor. Please let me know which panel you would like to participate on, and if you have any other suggestions for topics to discuss.Kind regards,Laurence LocktonUniversity of BathUK+44 (0)1225 386888Panel session 1: Selection and implementation, comparison of functionality and central index coverageWhat was the library was aiming to achieve in purchasing a discovery service? For example: single search of all resource types to reduce number of places to searchprovide search results only from library collections to maximise their use or better satisfy users' requirements for immediacyprovide broadest possible search to compete with Google Scholar, etc.improve access to, or increase use of a particular part of the collection, e.g. e-resources because of a shift of spendingsearch interface more like a web search engine, with faceted results, etc.replace the OPAC with prettier interfacereplace the OPAC to get better relevance of resultsreplace a federated search systemreplace another discovery service that hadn't met expectationsspend money that needed spendingkeep up with other librariesWhat market research did you do?What did you feel were the critical differences between the available products?How well did the selected discovery service selected fit the requirements?Was the coverage of the central index, or the inclusion of certain databases, a factor?Was keeping federated search capability a factor?Were there other factors in the decision, such as cost, integration with existing systems, existing vendor relationship, membership of a consortium?Panel session 2: Academic services issues: effect on user support, enquiries, information literacy skills teachingHas the discovery service changed the way you do library inductions or teach information literacy?Has it changed the nature of enquiries?Has it improved known item searching or other difficulties with a previous service?Have you conducted any surveys, focus groups, collected feedback, etc. and what have you found out about the impact of the discovery service on students or other groups of users?How clear do you feel your users are about what the discovery service does?How have academic staff received it?Panel session 3: Technical services issues: metadata, FRBR & RDA, enrichment, full-text indexing, interoperability with LMS, ERM and link resolverDid you have to do anything to your local records to get them to load into the discovery service, e.g. convert to MARC21, remove journal subititles, edit the MARC record leader?  What sources of records are used e.g. are records for e-books and e-journals still maintained in the library management system and exported to the discovery service, or are you using records in the central index or link resolver knowledgebase? Are records from other local data sources included?If you've hidden the old OPAC from public view, how well does the discovery service work as a replacement? Or if you haven't hidden the old OPAC, why not?Are records from different sources de-duplicated and "FRBRized" and if so how well does that work?Have you had to do anything to adjust for RDA, e.g. to index publication date in 264? Does the discovery service do anything with the 33x fields?Are there any issues with interoperability between the discovery service and the link resolver, library management system, e-resource management system, EZproxy, etc?Does the discovery service match records for books, including print holdings, with catalogue record enrichment data or full text of digitised books in the central index? Has this made a noticeable difference to their retrieval?Panel session 4: Assessment and statistics: use of the discovery service and impact on usage of databases, full text e-resources, loans, inter-library loansHave you looked at statistics generated by the discovery service at all, and obtained any useful or interesting information from them?Have you assessed it in other ways: user testing, focus groups, collating feedback?Have you acted on the information you've obtained, e.g spending on resources, staffing, user interface features?Has anything come out of student satisfaction surveys or similar?Has it had an effect on the use of resources and services, e.g. databases searches, full text downloads, loans, inter-library loans, electronic course reserves / scans under the CLA licence. Has it effected key performance indicators?Have you tried to assess the value for money of the discovery service itself?Panel session 5: Management and strategic issues: costs, effect on staff time and roles, effectiveness of supplierHave staff had to have training to support the system e.g. change to cataloguing practices because the system uses the records differently or has exposed problems with them?Did changes brought about by the implementation of the discovery service have to be managed? Has there been resistance from library staff, e.g. recommending against its use? Are all library staff clear on the purposes of implementing the discovery service?Have staff roles or responsibilities changed naturally, or had to be changed formally? Has the discovery service enhanced the reputation of the library with the senior staff or academic staff of the institution?Which staff are involved with the support and development of the service internally?  Have you had to put more time and expertise into making the discovery service work than expected? Or has it released staff to do other things?Have you done any configuration or customisation you're particularly pleased with?Who liaises with the vendor? Are you happy with the support and development from the vendor?On 08/07/2013 19:00, Richard Taylor wrote: ---------- Forwarded message ----------From: Athena HoeppnerDate: Monday, 8 July 2013Subject: Resource Discovery Services conference - Thurs 5th September - BathTo: "r.taylor@bathspa.ac.uk" <r.taylor@bathspa.ac.uk>Hello Richard, I skimmed the conference program with interest.  I think I may have some insights to contribute as a panelist.  Would a view from the States interest attendees? I was a key member of the WSD selection and implementation team here at the University of Central Florida. We implemented EBSCO Discovery System in July 2012 and I’ve since run user satisfaction surveys, an analysis of nursing graduate papers, and reviewed our usage stats. I continue to lead content and implementation reviews and troubleshoot problems as they arise. Please contact me if my perspective may be useful for the panels. Best wishes,Athena Athena HoeppnerElectronic Resources LibrarianUniversity of Central Florida Librariesathena@ucf.edu | 407-823-5049  From: EBSCO Discovery Service Partners [mailto:EDS_PARTNERS@EBSCOHOST.COM] On Behalf Of Richard TaylorSent: Monday, July 08, 2013 5:16 AMTo:EDS_PARTNERS@EBSCOHOST.COMSubject: [EDS_PARTNERS] Resource Discovery Services conference - Thurs 5th September - BathImportance: Low Hello,Join us at the University of Bath for a one day conference on Thursday 5th September 2013, as we look beyond the sales pitches to the realities of resource discovery services."Resource Discovery Services - Beyond the Blurb"This conference will provide a forum for staff from libraries which have implemented an index-based discovery service to exchange experiences, as well as being of interest to staff from libraries that have not yet selected a resource discovery product.The conference will feature five panel sessions, each focussing on a different aspect of resource discovery services and how they impact on library service delivery. Panellists will come from libraries using a range of products (principally EBSCO Discovery Service, Primo and Summon.) The differences between the products will be explored, as well as the approaches taken by different libraries in selecting and implementing the service. There will be plenty of opportunity to ask questions during the sessions, and to continue discussion during breaks and afterwards.The fee is £50 excl VAT per person, which includes a two course lunch and refreshments throughout the day.See the draft programme and book now at:http://www.bath.ac.uk/library/resource-discovery/If you would be interested in participating on a panel, please get in touch. You do not need to consider yourself to be an expert. We're looking for real experiences, good and bad. We will give you some questions in advance, so you have time to consult with your colleagues and prepare to speak for a few minutes, then participate in an open and informal discussion of the issues.Regards,Richard TaylorBath Spa University################################################################################# * To unsubscribe from this list send an empty message to: EDS_PARTNERS-unsubscribe-request@EBSCOHOST.COM* For further questions contact: EDS_PARTNERS-request@EBSCOHOST.COM -- Richard TaylorDeputy Director of Library & Information ServicesBath Spa UniversityT: +44 (0)1225 875476 Visit www.bathspa.ac.ukJoin us on: Facebook | Twitter | YouTube | LinkedInNewton Park, Bath, BA2 9BNThink before you printDisclaimerIf you have received this message in error, please notify us and remove it from your system. Any views or opinions expressed in personal emails are solely those of the author and do not necessarily represent those of Bath Spa University. Neither Bath Spa University nor the sender accepts any responsibility for viruses and it is your responsibility to scan this email and any attachments for viruses. 
  • Resource DISCOvery Services: Beyond the Blurb. Opening Keynote by Athena Hoeppner

    1. 1. Resource Discovery Services: Beyond the Blurb Discovery Services Overview Athena Hoeppner Electronic Resources Librarian University of Central Florida 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 1
    2. 2. Web Scale Discovery:Abbr. Def. WSD systems couple… a pre-harvested central index of metadata and content… … with a richly featured discovery layer. 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 2
    3. 3. WSD/Vendor Agreements Publisher Supplied Library Subs Open Access FT and A/I Library Supplied Pre-harvested Index CENTRAL INDEXUNION INDEXFOUNDATION INDEX 5 Sept 2013 3Resource Discovery Services | Athena Hoeppner
    4. 4. How venture capital works. A u t h o r : C h r i s t i a n S c i e n c e M o n i t o r ( 1 9 0 8 - C u r r e n t f i l e ) I S S N : 0 1 4 5 - 8 0 2 7 D a t e : 0 3 / 1 1 / 1 9 8 5 D e s c r i p t i o n : 1 7 Search: Venture YU Library | Ask |Reserves | ILL | Your Account 700,000 hits Sort: Relevancy Dates 1859 <- > 2011 Type Article Book Electronic …more Subject Finance Genetics Brothers …more A The Venture cloning method. A u t h o r : - T h a d i u s S . V e n t u r e I S B N : 0 1 - 0 0 4 5 - 8 0 2 D a t e : 2 0 0 8 B Full Text Super Science Library QH 442 V7 2008 Due: Yesterday!! Go Full Featured Discovery Layer 5 Sept 2013 4Resource Discovery Services | Athena Hoeppner
    5. 5. DiscoveryVendors, etc. WorldCat Local EBSCO Discovery Service Summon Primo Central Index Encore Synergy OCLC EBSCO Serials Solutions ExLibris Innovative 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 5
    6. 6. WSD/Vendor Agreements Publisher Supplied Library Subs Open Access FT and A/I Library Supplied CENTRAL INDEX arXiv.or g DOAJ HathiTrust MEDLINE LexisNexis Scopus ebrary Gale OneFile MARC IRs Digitized INSPEC ISI IBISworld MLA Springer Wiley T&FOUP Elsevie r5 Sept 2013 6Resource Discovery Services | Athena Hoeppner
    7. 7. CENTRAL INDEX Mutually-licensed content and other complexities Mutually Licensed No Deal Math- SciNet Chem Abs ISI MLA Scopus Gale OneFile LexisNexis Partial Content ? ? ? Dissertation s FT Harvard Bib Records 5 Sept 2013 7Resource Discovery Services | Athena Hoeppner
    8. 8. Data Sources: Details Matter Provider / Product Open Access Sources Included All Back- files Searchable Metadata Status American Chemical Society All journals No Author Supplied Abstracts and Author Keywords for All Journals including all available Subject Headings Everything provided by the publisher is loaded and available now for end users American Mathematical Society All journals Yes Full Text Searching for All Titles including all available Subject Headings Everything provided by the publisher is loaded and available now for end users ARTstor* All images N.A. Indexing for all images contained in the ARTstor Digital Library Everything is loaded and available now for end users Directory of Open Access Journals (DOAJ) Y All journals Yes All available metadata for all journals covered by the directory Everything is loaded and available now for end users HathiTrust Digital Library Y All sources Yes All available full-text and metadata provided by HathiTrust Metadata harvested by OAIster is loaded and available now for end users; awaiting full text and additional metadata delivery from publisher, content will be processed as soon as received IBISWorld All company, industry, and market research reports N.A. Full text searching Awaiting data from publisher, content will be processed as soon as received MLA International Bibliography* All sources Yes All indexing, abstracts, and TOC Everything is loaded and available now for end users Springer Science & Business Media B.V. All journals and all books & reference works Yes Full Text Searching for All Journals & Books including all available Subject Headings Everything provided by the publisher is loaded and available now for end users, books to follow 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 8
    9. 9. Data Sources: Open Access 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 9 Provider / Product Open Access Sources Included All Back- files Searchable Metadata Status Directory of Open Access Journals (DOAJ) Y All journals Yes All available metadata for all journals covered by the directory Everything is loaded and available now for end users HathiTrust Digital Library Y All sources Yes All available full- text and metadata provided by HathiTrust Metadata harvested by OAIster is loaded and available now for end users; awaiting full text and additional metadata delivery from publisher, content will be processed as soon as received
    10. 10. Provider / Product Open Access Sources Included All Back- files Searchable Metadata Status American Chemical Society All journals No Author Supplied Abstracts and Author Keywords for All Journals including all available Subject Headings Everything provided by the publisher is loaded and available now for end users American Mathematical Society All journals Yes Full Text Searching for All Titles including all available Subject Headings Everything provided by the publisher is loaded and available now for end users Springer Science & Business Media B.V. All journals and all books & reference works Yes Full Text Searching for All Journals & Books including all available Subject Headings Everything provided by the publisher is loaded and available now for end users, books to follow Data Sources: Publisher Supplied 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 10
    11. 11. Provider / Product Open Access Sources Included All Back- files Searchable Metadata Status ARTstor* All images N.A. Indexing for all images contained in the ARTstor Digital Library Everything is loaded and available now for end users IBISWorld All company, industry, and … N.A. Full text searching Awaiting data from publisher, content will be processed as soon as received MLA International Bibliography* All sources Yes All indexing, abstracts, and TOC Everything is loaded and available now for end users Data Sources: Licensed Databases 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 11
    12. 12. Data Sources: Databases, sorta 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 12 Provider / Product Open Access Sources Included All Back- files Searchable Metadata Status Web of Science and Citation Indexes* Web of Science / Citation Indexes Records added from 1989 to present All Content Available through Web of Science, including: • A&H • Science • Soc Sciences… Everything is loaded and available now for end users SciVerse Scopus* All sources Yes All bibliographic citations and abstracts Everything provided by the publisher is loaded and available to end users
    13. 13. Data Sources: NO DATA 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 13 Product Excuse Compendex® Compendex® is a journal index, so it is not likely to be approved for discovery, but we have licensed full-text searching (not display) of Elsevier's primary publications (e-journals) LexisNexis EDS already contains LexisNexis Law Reviews and EBSCO is waiting for the content provider to send the files for LexisNexis Academic. EBSCO is seeking all available metadata from the international divisions of LexisNexis… MathSciNet MathSciNet is a journal index, so it is not likely to be approved for discovery, but we have licensed full-text searching (not display) of the publisher's primary publications (e-journals) SciFinder SciFinder (Chemical Abstracts) is a journal index and is sold with access restrictions, so it is unlikely to be approved for discovery access, but we are seeking full-text searching (not display) of the publisher's primary publications (e-journals)
    14. 14. Data Sources: Not Sharing  5 Sept 2013 Resource Discovery Services | Athena Hoeppner 14 Provider / Product Sources Included EBSCO eBooks (formerly NetLibrary) All eBooks EBSCOhost Database Subscriptions All full-text databases, all subject indexes, all historical digital archives, all eBooks H. W. Wilson Company All databases including retrospective indexes ProQuest ABI/Inform All indexing, subject headings. ProQuest Dissertations All indexing, subject headings, and full text. ^ Excluded
    15. 15. An Index is Never Complete… Dear listserv participants, EBSCO is pleased to announce that new content is now loaded and available on the EBSCO Discovery Service (EDS) platform. ACLS Humanities E-Book ACLS Humanities E-Book EDS customers can now search the American Council of Learned Societies’ ACLS Humanities E-Book on the EBSCO Discovery Service (EDS) platform. ACLS Humanities E- Book (HEB) is comprised of 3,700 … For more information about this resource, please visit http://edswiki.ebscohost.com/ACLS_Humanities_E-Book:_What_is_ACLS_Humanities_E- Book. Linking to ACLS Humanities E-Book from EDS EDS customers who subscribe to ACLS Humanities E-Book may use an EDS CustomLink. To set up this CustomLink, please follow the directions posted at http://edswiki.ebscohost.com/ACLS_Humanities_E- Book:_How_do_I_set_up_a_CustomLink_to_ACLS_Humanities_E-Book. 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 15
    16. 16. Native Record One Title, Multiple Records Compendex Ingenta Springer Gale OneFile Displaye d Record Clustered Composite CENTRAL INDEXAuthor Title Journal Title Subjects And other mapped fields Searched Record Searched Record Displaye d Record 5 Sept 2013 16Resource Discovery Services | Athena Hoeppner
    17. 17. Record Displayed Record Options WorldCat Local EBSCO Discovery Service Summon Primo Central Index Synergy Composite or Clustered Clusters Blended Composite Clusters Neither Record Displayed Most detailed in CI Most detailed available to subscriber Summon record Publisher provided Database supplied Can display original Y Only One Source N Y Y Metadata format MARC EBSCO Summon Primo Database supplied 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 17
    18. 18. Evaluating the Central Index • Is the indexed content a good fit? – Inclusion of your journals titles and holdings – Inclusion of your subscribed databases • Richness of metadata • Ability to incorporate desired content in the future 5 Sept 2013 18Resource Discovery Services | Athena Hoeppner
    19. 19. Discovery Layer The user interface and search system for with the content in library systems, such as a 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 19 discovering,displaying, and interacting WSD central index. Definition: A discovery product consists of an interface directed toward the users of a library to find materials in its collections and subsequently to gain access to items of interest through the appropriate mechanisms. Discovery products tend to be independent from the specific applications that libraries implement to manage resources, such as integrated library systems, library services platforms, repository platforms, or electronic resource management systems. In most cases they provide access to multiple types of materials, independently of the management platform involved. Discovery products provide an interface with search and retrieval capabilities, often with features such as relevancy-based ordering of search results, facets presented that can be selected to narrow results according to specific categories, contributors, or date ranges, and tools to identify related materials or to refine search queries. Discovery products will use mechanisms appropriate to location, content type and license arrangement to provide access to materials. These mechanisms might include identifying the current location and status of a physical item with service options to request the item be held or delivered, to provide linking or direct viewing or download of articles, chapters, e-books, or other textual items available electronically, and presentation of digital images or multi-media content. Discovery products may also have social features that enable library patrons to comment, review, rate, or recommend content items or to interact dynamically with other patrons. - Marshall Breeding. Library Technology Guides
    20. 20. Discovery LayerVendors 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 20
    21. 21. Some Implementations WorldCat Local EBSCO Discovery Service Summon Primo Central Index Synergy University of Washington University of Georgia Oregon State University University of Iowa University of Nebraska- Lincoln York St John University Bournemouth University Senate House Libraries, University of London University of Manchester University of Colorado at Boulder University of Arizona University of N. Carolina , Greensboro University of Michigan Curtin University, Australia Middle Tennessee State University Bethel University Okanagan College, Canada North Carolina State University Northwestern University Wellcome Library 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 21
    22. 22. EBSCO Discovery Service University of Georgia 5 Sept 2013 22Resource Discovery Services | Athena Hoeppner
    23. 23. EBSCO Discovery Service University of Georgia 5 Sept 2013 23Resource Discovery Services | Athena Hoeppner
    24. 24. Primo Central Index University of Iowa 5 Sept 2013 24Resource Discovery Services | Athena Hoeppner
    25. 25. Primo Central Index University of Iowa 5 Sept 2013 25Resource Discovery Services | Athena Hoeppner
    26. 26. Summon Oregon State University 5 Sept 2013 26Resource Discovery Services | Athena Hoeppner
    27. 27. Summon Oregon State University 5 Sept 2013 27Resource Discovery Services | Athena Hoeppner
    28. 28. WorldCat Local University of Washington 5 Sept 2013 28Resource Discovery Services | Athena Hoeppner
    29. 29. WorldCat Local University of Washington 5 Sept 2013 29Resource Discovery Services | Athena Hoeppner
    30. 30. Books Articles Journals Digital GoSearch: Keywords, titles, authors… Ask |Reserves | Hours | ILL | Your Account Your University Library 5 Sept 2013 30 Out of the Box Discovery Layer
    31. 31. How venture capital works. A u t h o r : C h r i s t i a n S c i e n c e M o n i t o r ( 1 9 0 8 - C u r r e n t f i l e ) I S S N : 0 1 4 5 - 8 0 2 7 D a t e : 0 3 / 1 1 / 1 9 8 5 D e s c r i p t i o n : 1 7 Search: Venture YU Library | Ask |Reserves | ILL | Your Account 700,000 hits Sort: Relevancy Dates 1859 <- > 2011 Type Article Book Electronic …more Subject Finance Genetics Brothers …more A The Venture cloning method. A u t h o r : - T h a d i u s S . V e n t u r e I S B N : 0 1 - 0 0 4 5 - 8 0 2 D a t e : 2 0 0 8 B Full Text Super Science Library QH 442 V7 2008 Due: Yesterday!! Go Out of the Box Discovery Layer 5 Sept 2013 31
    32. 32. How venture capital works. A u t h o r : C h r i s t i a n S c i e n c e M o n i t o r ( 1 9 0 8 - C u r r e n t f i l e ) I S S N : 0 1 4 5 - 8 0 2 7 D a t e : 0 3 / 1 1 / 1 9 8 5 D e s c r i p t i o n : 1 7 Search: Venture YU Library | Ask |Reserves | ILL | Your Account 500 hits Sort: Relevancy Company: DuPonte (30) IBM (26) Dow Jones (2) …more Discipline Selector Arts Business Chemistry Data Source JSTOR Publisher ABI/Inform A Full Text Go Bells and Whistles See the map to the Small Business Ventures Capitol Incubator. Ask a Librarian Search IEEE Images 5 Sept 2013
    33. 33. Branding Branding Options EDS PCI Summon WorldCat Local Synergy Links to Library sites Y Y Y Y Y Logo Y Y Y Y Y Interface colors Y Y Y Y Y Customize the toolbar Y Y Y Y Y Customer can supply CSS Y Y Y Y ? Embeddable search form Y Y Y Y Y 5 Sept 2013 33Resource Discovery Services | Athena Hoeppner
    34. 34. Basic Search Features Search Feature EDS PCI Summon WorldCat Local Synergy Spell Check/Did you mean Y Y Y Y Y Phrase Y Y Y Y Y Stems/Truncation Y Y Y Y Y Keyword by default Y Y Y Y Y Single search entry (simple searches) Y Y Y Y Y Advanced - Fields and Boolean Y Y Y Y Y 5 Sept 2013 34Resource Discovery Services | Athena Hoeppner
    35. 35. And more specialized search fields… Advanced Search Fields EDS PCI Summon WorldCat Local Synergy Audience N N N Y N Content Type (Fiction, Non- Fic, Bio, Dissertation) N N N Y N Library Ownership N N Y Y N Call Number N Y N Y N Volume/Issue N N Y N N Exclude Newspapers N N Y N N Exclude Book Reviews N N Y N N Exclude Dissertations N N Y N N 5 Sept 2013 35Resource Discovery Services | Athena Hoeppner
    36. 36. Limitors Limitors/Refining EDS PCI Summon WorldCat Local Synergy Full Text Y Y Y Y Y Scholarly/Peer Reviewed Y Y Y Y Y Images and Image Types Y N N N N Available in Library Y Y Y Y * Cited Articles N Y N N N Full CI/Library CI N Y Y Y* N 5 Sept 2013 36Resource Discovery Services | Athena Hoeppner
    37. 37. Facets Facets EDS PCI Summon WorldCat Local Synergy Audience * N N Y * Author Y Y Books only Y * Can Excluded by Facet (NOT) N Y N N N Checkbox for Multiple selection Y ? ? ? N Database/Content Provider Y Y N Y * Format/Content type Y Y Y Y * Genre N N Books only Y * Geographical Area Y N Books only N * Language Y Y Y Y * 5 Sept 2013 37Resource Discovery Services | Athena Hoeppner
    38. 38. Facets Facets EDS PCI Summon WorldCat Local Synergy Library Location Y N Y N * Publication Title Y N N N Y Source type (i.e. Report, Directory, Handbook) Y Y N Y * Specialized (i.e. Gender/Age/NAICS) Y N N N * Subject/Topic Y Y Y Y Y Time period subject N N Books only Y N Thesaurus Term N N N N *Y 5 Sept 2013 38Resource Discovery Services | Athena Hoeppner
    39. 39. End User Features End-User Feature EDS PCI Summon WorldCat Local Synergy Formatted citation export Y Y Y Y Y Formatted citation display Y Y Y Y N Persistent folders/Lists Y Y N Y Y Shared folders/Lists Y Y N N ? User Accounts Y Y Y Y Y Personal settings - interface controls Y Y N N N 5 Sept 2013 39Resource Discovery Services | Athena Hoeppner
    40. 40. End User Features Web 2.0 EDS PCI Summon WorldCat Local Synergy Like/Plus N N N N User tagging N Y N Y Y* Tag clouds N Y N N Y* Add Ratings N N N Y Y* Add Reviews N N N Y Y* Share to external (i.e. Delicious, Facebook, etc.) N Y N Y 5 Sept 2013 40Resource Discovery Services | Athena Hoeppner
    41. 41. InterfaceCustomizations Relevance and Sorting EDS PCI Summon WorldCat Local Synergy Relevance weights customizable Y Y Y Y N Sort by Author N Y N Y N Sort Oldest to Newest Y N Y Y N Sort Newest to Oldest Y Y Y Y N Sort by Popularity N Y N N N Sort by Library and Relevance N N N Y N 5 Sept 2013 41Resource Discovery Services | Athena Hoeppner
    42. 42. InterfaceCustomizations APIs and Other EDS PCI Summon WorldCat Local Innovative Interfaces Interface languages Y Y Y Y Y Search box can be in external sites Y Y Y Y Y More options for layout and functionality Y Y Y ? N Chat Widget Y Y ? ? ? Other Widgets ? Y ? ? ? 5 Sept 2013 42Resource Discovery Services | Athena Hoeppner
    43. 43. Richly Featured, Indeed! Basic Search Effectiveness Fielded Search and Advanced Search Options Facets, Limitors, Refining End UserAccount Features and Web 2.0 Branding and Interface Customizations Widgets, Recommenders, and Additional services But is it enough? 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 43
    44. 44. Relevancy andValue Ranking • Weighted fields • Exact match of term with field • Density of terms • Currency of item • Document type • Document length • Locally owned 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 44
    45. 45. Expose yourWSD • Expose books to Google • Tool for creating reading lists in courseware • Easy integration with LibGuides • Flexible customizations and API Will your community use the features? 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 45
    46. 46. Evaluating the Discovery Layer • Is it a good fit for your content • Is it a good fit for how your users search? • Does it integrate with your other services? 5 Sept 2013 46Resource Discovery Services | Athena Hoeppner
    47. 47. ScatteredConcludingThoughts So much left unsaid… 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 47
    48. 48. Picking aWSD and Making ItYours 1. Know what you want to do with the service. 2. Pick the central index that aligns with your content and has the metadata to support discovery.Turn data sources on or off to focus the index for your users. 3. Pick a discovery layer that can surface the content your users want to find and that facilitates search behavior you want to promote. 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 48
    49. 49. Selecting aWSDs • Central Index • Discovery Layer • Business/Back end 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 49
    50. 50. Let the Assessment Begin • Usage Data • Bibliometrics • Surveys • User Behavior • User Attitudes 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 50
    51. 51. • Transparency and cooperation • Standards and clarity • Open Discovery Index • Discover open content and scholarship • Support MOOCs • Innovative, non-intrusive integration Inferior metadata Inferior relevancy ranking Biased relevancy ranking Pursues content exclusives What Do IWant FromWSD 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 5151
    52. 52. Finis. Athena Hoeppner Electronic Resources Librarian University of Central Florida athena@ucf.edu 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 52
    53. 53. Conference Programme Welcome Kate Robinson, University Librarian, University of Bath Opening keynote: overview of resource discovery services. Athena Hoeppner, University of Central Florida. Panel session 1: Selection and implementation, comparison of functionality and central index coverage. Panel session 2: Academic services issues: effect on user support, enquiries, information literacy skills teaching. Panel session 3: Technical services issues: metadata, FRBR & RDA, enrichment, full-text indexing, interoperability with LMS, ERM and link resolver. Panel session 4: Assessment and statistics: use of the discovery service and impact on usage of databases, full text e-resources, loans, inter-library loans Panel session 5: Management and strategic issues: costs, effect on staff time and roles, effectiveness of supplier. Closing keynote: future directions. Matt Borg, Sheffield Hallam University. 5 Sept 2013 Resource Discovery Services | Athena Hoeppner 53

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