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Unifying End User Experience Management for Omni-channel Retail Banking

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Get a first look at some key themes to be shared in an upcoming webinar on Omni-channel Retail Banking scheduled for Wed. April 22nd! Learn more and register here:http://www.aternity.com/live-retail-webinar_o

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Unifying End User Experience Management for Omni-channel Retail Banking

  1. 1. © Copyright 4/14/2015 Aternity, Inc1 Aternity Workforce APM Any App, Any Device, Any User Unifying End User Experience Management for Omni-channel Retail Banking
  2. 2. © Copyright 4/14/2015 Aternity, Inc2  Founded in 2005  Headquartered outside of Boston, MA  Global 2000 customers in every major vertical  Installed on millions of enterprise devices • Physical & Virtual Desktops • Mobile Devices  Deployments from 1K to 100K+ devices  Closes the visibility gap within all APM tools  Any Application  Any Device  Any User FINANCIAL SERVICES CUSTOMERS AWARDS
  3. 3. © Copyright 4/14/2015 Aternity, Inc3
  4. 4. © Copyright 4/14/2015 Aternity, Inc4  Benefits to the Customer • Seamless experience across channels • Anytime, any place banking • Actionable insights to achieve goals  Benefits to the Bank • 360° view of the customer • Market new products and services • Reduce customer attrition • Drive low margin services to low-touch channels
  5. 5. © Copyright 4/14/2015 Aternity, Inc5 Business Pain  Am I achieving goals for shifting low margin services to low cost channels and using branch staff for high value services?  How do I ensure excellent customer service for remote branches with no on-site IT resources?  How do I know app performance won’t suffer once I migrate to a centralized virtual infrastructure for better security and compliance?  How can I hold my SaaS vendor or cloud provider accountable to application SLAs when I don’t control the infrastructure?  What is the impact of mobile app performance on our use of tablets to deliver a superior customer experience in our full service branches? Technical Challenges  How can I seamlessly manage 20 year old legacy technologies along with new technologies?  How do I cost justify much needed technology upgrades and prove their value to the business?  If contact center or branch staff complain of poor virtual application performance, how can I determine whether it’s an application issue, infrastructure issue, or a problem with remote display latency?  How do I measure end user experience without access to the infrastructure on which my cloud-delivered apps run?  How do I ensure a quality mobile experience for 3rd-party developed apps without access to the developer?
  6. 6. © Copyright 4/14/2015 Aternity, Inc6  Aternity Workforce APM closes your APM visibility gap by focusing from the perspective of the end user's device on the user’s experience of all applications across all devices  APM products focus on the performance of web-based applications, one at a time, from the vantage point of the data center  Device monitoring products deliver operating system metrics and device health, but no insight into actual end user experience with applications
  7. 7. © Copyright 4/14/2015 Aternity, Inc7  Learn more and register TODAY | http://www.aternity.com/live-retail-webinar_o
  8. 8. © Copyright 4/14/2015 Aternity, Inc8 United States Aternity, Inc. 200 Friberg Parkway Suite 1004 Westborough, MA 01581 1-508-475-0414 Europe Aternity UK, Ltd. Standard House Weyside Park Catteshall Lane, Godalming, Surrey GU7 1XE +44 333 370 6570 Israel Aternity, Ltd. 3 Hanagar St., P.O. Box 7161 Hod Hasharon 4501306 Israel +972-9-7620500 AternityInc

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