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The potential ick factor: Ethical considerations for designing in healthcare

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Presentation deck from a talk given at the 2017 O'Reilly AI Conference in San Francisco.
Session Description:
What do we designers, strategists, and thinkers think about putting some of the most vulnerable moments of human experience (going to the hospital, getting an X-ray, etc.) in the hands of a computer? In a world of increasingly more powerful technology, designers need to consider not just how technology can help but also how it might harm—and how to prevent this from happening.

This multidisciplinary roundtable opens a dialogue on how bioethical principles might be applied to everyday design practice within healthcare. Join in to lend your voice to the discussion.

Published in: Technology
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The potential ick factor: Ethical considerations for designing in healthcare

  1. 1. The Potential Ick Factor: Ethical considerations when designing for Health Astrid Chow Amy Chenault Joel Wu @astridpie @piquancy twitter / #EthicsofHealthAI
  2. 2. I’m Astrid. @astridpie twitter / #EthicsofHealthAI
  3. 3. I’m Amy. @piquancy twitter / #EthicsofHealthAI
  4. 4. I’m Joel. linkedin.com/in/joeltwu/ twitter / #EthicsofHealthAI
  5. 5. Advance Care Planning & Advance Directives Breaking Bad News Clinical Ethics and Law Complementary Medicine Confidentiality Cross-Cultural Issues and Diverse Beliefs Difficult Patient Encounters Do Not Resuscitate Orders during Anesthesia and Urgent Procedures End-of-Life Issues Ethics Committees and Consultation Futility HIV and AIDS Informed Consent Interdisciplinary Team Issues Maternal / Fetal Conflict Mistakes Neonatal ICU Issues Parental Decision Making Physician Aid-in-Dying Physician-Patient Relationship Professionalism Public Health Ethics Research Ethics Resource Allocation Spirituality and Medicine Student Issues Termination of Life-Sustaining Treatment … and more twitter / #EthicsofHealthAI
  6. 6. Designing for Healthcare with AI twitter / #EthicsofHealthAI
  7. 7. twitter / #EthicsofHealthAI ethicsofdesign.or g
  8. 8. What is icky? twitter / #EthicsofHealthAI
  9. 9. Diagnosing cardiovascular disease twitter / #EthicsofHealthAI
  10. 10. Deciding who gets an organ transplant twitter / #EthicsofHealthAI
  11. 11. twitter / #Ethics+AI Modifying the human embryo twitter / #EthicsofHealthAI
  12. 12. Ickiness & Tools twitter / #EthicsofHealthAI
  13. 13. twitter / #EthicsofHealthAI
  14. 14. twitter / #EthicsofHealthAI
  15. 15. twitter / #EthicsofHealthAI
  16. 16. twitter / #EthicsofHealthAI
  17. 17. Preventing ickiness twitter / #EthicsofHealthAI
  18. 18. Applied Ethics Legal ethics Business Ethics Military ethics Biomedical ethics twitter / #EthicsofHealthAI
  19. 19. Principles of Biomedical Ethics Respect for Autonomy Do No Harm Beneficence Justice twitter / #EthicsofHealthAI
  20. 20. twitter / #EthicsofHealthAI
  21. 21. twitter / #EthicsofHealthAI
  22. 22. “‘One mod bent out of shape on how we handled the launch vs. many at-risk people helped in a way that they appreciated,’ was a trade-off Kelton could live with.” The Empathy Layer, Ben Popper; The Verge, 3/2/2017 http://www.theverge.com/2017/3/2/14764620/koko-social-network-mental-health-depression-app-kik twitter / #EthicsofHealthAI
  23. 23. “You have to walk on egg shells more than usual as a [UX Designer]…” Christian Crumlish, Head of Product @ 7cups.com twitter / #EthicsofHealthAI
  24. 24. Let’s make this better! twitter / #EthicsofHealthAI
  25. 25. Existing Codes of Ethics in Design ASIS & T Professional Guidelines UXPA Code of Professional Conduct AIGA’s Code of Ethics Mad Pow’s Designer Oath First Things First Manifesto Value Sensitive Design …and more twitter / #EthicsofHealthAI
  26. 26. twitter / #EthicsofHealthAI
  27. 27. Ethics & AI Workshop Activity Trust, Control & SafetyRisksIdeas twitter / #EthicsofHealthAI
  28. 28. Respect for Autonomy Do No Harm Beneficence Justice Business Model Canvas + Ethics twitter / #EthicsofHealthAI
  29. 29. Ethics & AI Workshop Activity Trust & Transparency Control Safety User Scenario Risks Ethics Standards twitter / #EthicsofHealthAI
  30. 30. Experience Map + Ethics + AI Respect for Autonomy Do No Harm Beneficence Justice twitter / #EthicsofHealthAI
  31. 31. Other ways… Service Blueprint User story generation …and more twitter / #EthicsofHealthAI
  32. 32. Wrap up twitter / #EthicsofHealthAI
  33. 33. “Our machines should be nothing more than tools for extending the power of the human beings who use them.” Thomas J. Watson, Jr. twitter / #EthicsofHealthAI
  34. 34. Thank YouLaura Lee Christian Crumlish Juhan Sonin David Millen, Ph.D Michael Muller, Ph.D Susan Mercer Pravin Pant Amber Atkins Russell Parrish Dee Sadler Yael Alkalay Dan Zollman Ethics & AI Slack Group twitter / #EthicsofHealthAI
  35. 35. Where you can go ethicaltechnology.slack.com
  36. 36. Where you can go ethicsofdesign.org
  37. 37. & twitter / #Ethics+AI
  38. 38. Thank You Astrid Chow Amy Chenault Joel Wu @astridpie @piquancy
  39. 39. Appendix
  40. 40. twitter / #Ethics+AI Deliverable: User scenario map that outlines potential risks throughout the end to end experience. Activities: • Outline key steps and milestones of the user experience. • Call out potential risks, following: Transparency & Trust, Control, and Safety. • Carefully review and outline must have and standards for your solution/design. Ethics & AI Workshop Activity Trust, Control & SafetyRisksIdeas
  41. 41. Deliverable: Business Model Canvas delineating ethical considerations with an Ethical Implications section Activities: • Outline key steps of business model. • Call out potential risks, following: Transparency & Trust, Control, and Safety. • Carefully review and outline must have and standards for your business model. Business Model Canvas + Ethics
  42. 42. twitter / #Ethics+AI Deliverable: User scenario map that outlines potential risks throughout the end to end experience. Activities: • Outline key steps and milestones of the user experience. • Call out potential risks, following: Transparency & Trust, Control, and Safety. • Carefully review and outline must have and standards for your solution/design. Ethics & AI Workshop Activity Trust & Transparency Control Safety User Scenario Risks Ethics Standards
  43. 43. Respect for Autonomy Do No Harm Beneficence Justice Deliverable: Experience Map with swim lanes for AI and Ethical Implications to visualize risks with user interaction. Activities: • Outline key steps and milestones of the user experience. • Call out potential risks, following: Transparency & Trust, Control, and Safety. • Carefully review and outline must have and standards for your solution/design. Experience Map + Ethics + AI

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