Scaling up with Switchvox:Deploying Switchvox on a Large Scale Presenter: Eric Todd, CTO NETXUSA IT EXPO – Asterisk World
Agenda Overview• Who is NETXUSA• Deploying an IP PBX and Challenges• Deployment Planning• Methods and Tools for planning• Free Tools for planning and deployment• Benefits•Q&A
About NETXUSAA true value added distributor of industry leadingmanufacturer products and recognized largest distributionpartner of Digium products. NETXUSA supports more than5000 resellers and service providers with our comprehensivesolutions powered by ChannelWare®.Value-Added Services Overview:• Patent-Pending Universal Provisioning system supporting all CPEconfiguration requirements (routers,switches,IADs,ATAs,IP phones andnow Switchvox).• Free expert tier 2/3 technical support for all products including open-source Asterisk solutions and Switchvox available 24/7.• Order management tools and B2B RESTful XML API interfaces• RMA Services, for zero touch warranty handling• Configuration and demo programs• Consulting services and integration development services• Support for all Digium Reseller Programs
Deployment ChallengesThere are many things to consider when deploying IP PBXsolutions such as Switchvox. Many of these challenges are due toincomplete site evaluations, executing the installation of CPE andkeeping labor cost down. Considerations may include:• Is my customer’s site install ready?• How do I deploy the CPE at the customersite while staying cost effective?• Is the products I am deploying simple totroubleshoot and are all the componentsintegrated with each other?• How do I maintain and scale to facilitategrowing demand and customer servicerequests?• How can I ensure a consistent userexperience?
Deployment PlanningDeployment planning can be greatly simplified by first selecting the properequipment that is easy to deploy for engineers and is highly integrated with itsperipherals such as Switchvox and Digium phones. A proper pre-install planand deployment strategy can simplify the rest. Pre-Install Planning Guidelines: • Determine what features your customer utilizes or would utilize day to day. • Use certified and tested hardware that is compatible with your IP PBX. Standardized on firmware versions. • Capture extension requirements (Phone types, groups, positions, emails, etc). • Document the network layout (WAN and LAN) • Setup SIP trunks if used with a commonly used provider • Utilize proper education on the product of choice (Such as Switchvox dSSE training) • Understand licensing requirements
Methods and Tools for planningThrough some common sense best practices and publicly available tools, anIP-PBX install can be completed without overly complicating this task for theengineer. In addition improving the overall experience for the end customer byshowcasing proper organization of their requirements. • Create System Templates. Most customers have common settings between them. • Utilize extension templates and create common setups for positions such as Sales, Support, Accounting etc. (Excel is your friend) • Use a Project software tools, free ones are available such as Dotproject, to map out your progress. • Create and maintain checklists for engineers. • Pre-configure equipment before going on site and test – Use Automation. • Build out a lab with demo gear to replicate customer requirements before deployments.
Free Tools for Planning and DeploymentAs a distributor and expert on Switchvox, NETXUSA providestools to automate Switchvox Deployments and assist in planning.These free tools include the Switchvox System Builder andProvisioning Wizard.Features: More Features:• IP PBX builder to associate compatible • Easy to use GUI for building the IP PBXhardware and licenses per configuration. • Simple Q&A process for the appliance• Template system for various default setups. configuration settings.• Updates to the latest Switchvox 5.x version • All configuration done before shipment.• Asset tagging tools for Switchvoxappliance and other CPE including DigiumPhones.• Inbound and Outbound call support out ofthe box.• Extension templates and profiles.
BenefitsUtilizing the free Switchvox System builder provider severaltangible benefits reduce labor cost and reduce install times foreach customer, while provide scalability to tackle the growingVoIP market. • It’s FREE • Reduces the average time of an install by at least 8 hours. • Free NETXUSA technical support to assist setting up system profiles • Digium Phones are plug n play out of the box (extensions come up automatically out of the box) • Free Asset tagging to identify phones to customers • Ensures proper licensing is associated to the IP PBX • Consistent installs • Built in support for extension templates (excel)