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This interactive presentation is based on a two year study of Florida family court based mediators. Analysis of their metaphors about conflict concepts resulted in the Theoretical Integrative Model of Systems (TIMS). This theoretical model identifies layers of influence that become our accepted reality in mediation. Participants will use the resulting assessment instruments to identify how metaphors and language contribute to mediation style and delivery. The presentation will conclude with practical ways for mediators and managers to utilize the TIMS model and assessment tools to initiate program changes.