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Customer Research is a SalesForce plugin that enables you to understand how your customers think. Using Customer Research you can develop a metric driven roadmap for future products, features and services that turn your customers into champions of your business.
Customer Research employs analysis and reporting against your customer's data, their behaviors, and their thoughts and feelings. Customer Research includes s segmentation and survey engines using powerful product development and customer satisfaction models like Kano and Net Promoter Score.