Why Do You Need an Order Management System? - Barney Stone, Stone Edge Technologies


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Why Do You Need an Order Management System? - Barney Stone, Stone Edge Technologies

  1. 1. Why do you need an order management system? Barney Stone March 17, 2011 President
  2. 2. Why are you in business? <ul><li>Regardless of your reasons, you need to make a profit. </li></ul><ul><li>Whether you have a small, laid-back company or you are aiming for the Internet Retailer Top 100, you need to minimize your costs and labor, and maximize your efficiency. </li></ul><ul><li>To survive and thrive, you have to run “lean and mean”. </li></ul><ul><li>If your costs are too high, you won’t be able to compete. </li></ul><ul><li>If your processes are inefficient, you will either have to hire more employees or work longer hours yourself. </li></ul><ul><li>The bottom line? You need to find affordable tools to help you run your business. </li></ul>
  3. 3. <ul><li>Can’t I just use AspDotNetStorefront or QuickBooks to manage my orders? </li></ul>
  4. 4. <ul><li>Can’t I just use AspDotNetStorefront or QuickBooks to manage my orders? </li></ul><ul><li>Shopping carts like AspDotNetStorefront and accounting programs like QuickBooks do have some order management tools, but that is not their main focus, and those capabilities will always be limited. </li></ul>
  5. 5. An order management system can help you: <ul><li>Automate to save on labor costs </li></ul><ul><li>Improve Customer Satisfaction and Retention </li></ul><ul><li>Operate more efficiently </li></ul><ul><li>Manage multiple sales channels </li></ul><ul><li>Integrate with other systems </li></ul><ul><li>Reduce Stress & Increase your Profits! </li></ul>
  6. 6. An order management system can help you: <ul><li>Automate to save on labor costs </li></ul><ul><li>Reduce data entry – save time, eliminate errors </li></ul><ul><li>Spend less time reviewing orders, collecting payments, dealing with special requests, etc. </li></ul><ul><li>Improve picking speed & accuracy </li></ul><ul><li>Improve packing speed & accuracy </li></ul>
  7. 7. <ul><li>Improve: </li></ul><ul><ul><ul><li>Customer Satisfaction </li></ul></ul></ul><ul><ul><ul><li>Customer Retention </li></ul></ul></ul><ul><ul><ul><li>Customer Communications </li></ul></ul></ul><ul><ul><ul><li>In-stock performance </li></ul></ul></ul><ul><li>Reduce </li></ul><ul><ul><ul><li>(annoying and costly!) Errors </li></ul></ul></ul><ul><ul><ul><li>Backorders </li></ul></ul></ul><ul><li>Get orders “out the door” faster </li></ul>An order management system can help you:
  8. 8. <ul><li>Operate more efficiently </li></ul><ul><li>Simplify drop-shipping and 3rd-party fulfillment </li></ul><ul><li>Improve purchasing to reduce inventory costs & backorders </li></ul><ul><li>Track which products are most profitable </li></ul><ul><li>Improve your product line – stop wasting money on slow movers </li></ul><ul><li>Track returns, exchanges and RMAs </li></ul><ul><li>Get the numbers – use reports, graphs, etc. to learn more about your business </li></ul>An order management system can help you:
  9. 9. <ul><li>Manage multiple sales channels </li></ul><ul><li>Shopping carts </li></ul><ul><li>Amazon, eBay, etc. </li></ul><ul><li>Point-of-Sale (POS ) orders </li></ul><ul><li>Phone and mail orders </li></ul><ul><li>Repeat orders, continuity & subscription orders </li></ul><ul><li>Shared product and customer data </li></ul>An order management system can help you:
  10. 10. <ul><li>Integrate with other systems </li></ul><ul><li>Shopping carts: Orders, Real-time inventory, Status updates </li></ul><ul><li>Payment gateways </li></ul><ul><li>Accounting systems (QuickBooks, etc.) </li></ul><ul><li>Shipping systems </li></ul><ul><li>Drop shippers & Fulfillment centers </li></ul><ul><li>POS systems </li></ul>An order management system can help you:
  11. 11. <ul><li>Integrate with other systems (continued) </li></ul><ul><li>Warehouse management </li></ul><ul><li>Sales tax management </li></ul><ul><li>Email marketing </li></ul><ul><li>Fraud prevention </li></ul><ul><li>Company ERP systems </li></ul><ul><li>Custom systems </li></ul>An order management system can help you:
  12. 12. Traditional software Vs. SaaS/Cloud Systems <ul><li>Convenience </li></ul><ul><li>Cost </li></ul><ul><li>Who owns your data? </li></ul><ul><li>Customization capabilities </li></ul><ul><li>For many small-to-medium ecommerce firms, traditional buy-it-once software is the best choice! </li></ul>
  13. 13. The Stone Edge Order Manager: <ul><li>Over 11 years of experience with SMB’s </li></ul><ul><li>Does everything discussed previously </li></ul><ul><li>Open source code, designed for customization </li></ul><ul><li>Used by over 2,500 companies </li></ul><ul><ul><ul><li>2 nd largest installed base among OM systems </li></ul></ul></ul><ul><ul><ul><li>About 40 AspDotNetStorefront users </li></ul></ul></ul><ul><ul><ul><li>Most ship 10 to 500 orders per day </li></ul></ul></ul><ul><ul><ul><li>Includes 11 of the 2010 Internet Retailer Top 500, shipping up to 5,000 orders/day! </li></ul></ul></ul>
  14. 14. The Stone Edge Order Manager: <ul><li>Standard Edition - $1,995 </li></ul><ul><ul><ul><li>Includes 5 workstation license </li></ul></ul></ul><ul><ul><ul><li>Includes a year of support and updates </li></ul></ul></ul><ul><ul><ul><li>Data stored in Microsoft Access databases </li></ul></ul></ul><ul><li>Plus POS Edition - $2,995 </li></ul><ul><li>Enterprise Edition - $5,995 </li></ul><ul><ul><ul><li>Includes 10 workstation license </li></ul></ul></ul><ul><ul><ul><li>Data stored in Microsoft SQL Server databases </li></ul></ul></ul><ul><li>No monthly, per-transaction, or revenue sharing fees! </li></ul>
  15. 15. Contact Info: <ul><li>www.StoneEdge.com </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>877-StoneWeb </li></ul><ul><li>610-994-3699 </li></ul>
  16. 16. <ul><li>Automate redundant processes </li></ul><ul><li>Don’t re-type it. </li></ul><ul><li>Don’t even type it once if you can avoid it! </li></ul><ul><li>( Names, addresses, credit card numbers, etc. ) </li></ul>
  17. 17. <ul><li>Find and fix your pain points & bottlenecks. </li></ul><ul><li>If it’s worth complaining about, it’s worth fixing! </li></ul>
  18. 18. <ul><li>Use SKUs & barcodes! </li></ul><ul><li>Match your manufacturers’ SKUs whenever possible. </li></ul><ul><li>Use barcodes as much as possible. </li></ul><ul><li>Avoid picking, packing & shipping errors. </li></ul>
  19. 19. <ul><li>Document your processes so you can delegate responsibilities and fire/hire as needed. </li></ul><ul><li>Develop thorough Process & Procedures manuals. </li></ul><ul><li>You can’t rely on any one employee staying with you.  </li></ul><ul><li>Detailed lists of job duties with step-by-step instructions make training replacements easier. </li></ul>
  20. 20. <ul><li>What is “real-time inventory tracking”, </li></ul><ul><li>and why should you care? </li></ul>
  21. 21. <ul><li>Just because it’s a small room, doesn’t mean it’s not a warehouse. </li></ul><ul><li>If you store, pack and ship products, you have a warehouse. </li></ul><ul><li>Learn how to run it efficiently! </li></ul><ul><li>Multiple order picking, eye-level placement, cycle counting, etc. </li></ul>
  22. 22. <ul><li>Don’t put all of your eggs in one software basket. </li></ul><ul><li>Three main software areas: </li></ul><ul><ul><ul><li>shopping cart </li></ul></ul></ul><ul><ul><ul><li>business management </li></ul></ul></ul><ul><ul><ul><li>accounting </li></ul></ul></ul>
  23. 23. <ul><li>Don’t get sucked in by the latest 3- or 4-letter high-tech acronym. </li></ul><ul><li>Just because it’s the hot new paradigm doesn’t mean it’s the best thing for your business! </li></ul>
  24. 24. <ul><li>Don’t waste your money – choose your tools wisely. </li></ul><ul><li>Don’t pay a lot of money now for tools that you might need 2 or 3 years from now! </li></ul>
  25. 25. <ul><li>Back up your data! </li></ul>
  26. 26. <ul><li>Take all advice (except mine!) with a grain of salt. </li></ul><ul><ul><li>Every business is different. </li></ul></ul><ul><ul><li>Nobody understands your business as well as you do. </li></ul></ul>
  27. 27. Contact Info: <ul><li>www.StoneEdge.com </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>877-StoneWeb </li></ul><ul><li>610-994-3699 </li></ul>