Asma Al-Moqbali Fatma Al-Abri
 
<ul><li>Overview </li></ul><ul><li>Purpose </li></ul><ul><li>Questions </li></ul><ul><li>Instruments </li></ul><ul><li>Par...
<ul><li>Vbulletin Company: </li></ul><ul><ul><li>Sells software that is a platform for forums </li></ul></ul><ul><ul><li>L...
<ul><li>This evaluation paper explores the level, kind and quality of support provided by Vbulletin company for its licens...
<ul><li>What are the support services provided from Vbulletin company to its users? </li></ul><ul><li>Are the support serv...
<ul><li>Checklist (based on Badrul Khan model): </li></ul><ul><li>http:// www.surveyconsole.com/console/TakeSurvey?id=5695...
<ul><li>External Evaluators, we played this role by applying the checklist items to the support services provided by the c...
<ul><li>Results indicate that the company provides a variety of support services for its users through various means, whic...
<ul><li>Providing various means for support to ensure the accessibility. </li></ul><ul><li>Providing a user manual to enab...
<ul><li>No instructions for troubleshooting in advance </li></ul><ul><li>High level of  English Language </li></ul><ul><li...
<ul><li>Khan, B. (2005).  Managing E-learning Strategies . California, United States: Idea Group Inc.  </li></ul><ul><li>V...
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Evaluation Of Online Environment

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Evaluation Of Online Environment

  1. 1. Asma Al-Moqbali Fatma Al-Abri
  2. 3. <ul><li>Overview </li></ul><ul><li>Purpose </li></ul><ul><li>Questions </li></ul><ul><li>Instruments </li></ul><ul><li>Participants </li></ul><ul><li>Results </li></ul><ul><li>Advantages of Technology </li></ul><ul><li>Limitations of Technology </li></ul><ul><li>References </li></ul>
  3. 4. <ul><li>Vbulletin Company: </li></ul><ul><ul><li>Sells software that is a platform for forums </li></ul></ul><ul><ul><li>Located in the UK, but has a website for sales and support </li></ul></ul>
  4. 5. <ul><li>This evaluation paper explores the level, kind and quality of support provided by Vbulletin company for its licensed users. </li></ul>
  5. 6. <ul><li>What are the support services provided from Vbulletin company to its users? </li></ul><ul><li>Are the support services effective in the way that they are serving their purpose? </li></ul>
  6. 7. <ul><li>Checklist (based on Badrul Khan model): </li></ul><ul><li>http:// www.surveyconsole.com/console/TakeSurvey?id=569588 </li></ul><ul><li>Interview (developed by brainstorming and browsing some online support services); http :// www.surveyconsole.com/console/TakeSurvey?id=570390 </li></ul>
  7. 8. <ul><li>External Evaluators, we played this role by applying the checklist items to the support services provided by the company. </li></ul><ul><li>A licensed user, who was the interviewee in this research </li></ul>
  8. 9. <ul><li>Results indicate that the company provides a variety of support services for its users through various means, which are online ticket system. e-mail, discussion forums, telephone, fax and mail. </li></ul><ul><li>The user seems to be satisfied of the support services provided by the company in terms of getting fast online help, recent software updates and electronic manual. </li></ul>
  9. 10. <ul><li>Providing various means for support to ensure the accessibility. </li></ul><ul><li>Providing a user manual to enable users using features of the software </li></ul><ul><li>The round-clock availability of support </li></ul><ul><li>The fast responses for users' questions </li></ul><ul><li>Providing FAQ available online </li></ul>
  10. 11. <ul><li>No instructions for troubleshooting in advance </li></ul><ul><li>High level of English Language </li></ul><ul><li>High level of technical instructions </li></ul>
  11. 12. <ul><li>Khan, B. (2005). Managing E-learning Strategies . California, United States: Idea Group Inc. </li></ul><ul><li>Vbulletin Company: </li></ul><ul><ul><li>www.vbulletin.com </li></ul></ul><ul><li>Survey Console Website: </li></ul><ul><ul><li>www.surveyconsole.com </li></ul></ul>

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