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Basic troubleshooting for Askozia IP PBX phone systems - webinar 2016, English

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In this webinar, we have a look at typical issues related to VoIP telephony and IP PBX. We introduce introduce SIP traces and explain how to create them and for which scenarios they are useful. Furthermore, we discuss typical caller ID problems and how to target them, as well as basic debugging for beroNet gateways and interface cards.

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Basic troubleshooting for Askozia IP PBX phone systems - webinar 2016, English

  1. 1. Your Hosts Markus Ehlers Raiko Schulz
  2. 2. Agenda Basic Troubleshooting •Introducing SIP traces •Tips and tricks for caller ID debugging •Basic beroNet troubleshooting
  3. 3. Introducing SIP traces What issues require a trace? - •phones are not ringing •the wrong phone rings •calls are being dropped •provider do not register •calls can not be made
  4. 4. Introducing SIP traces What is a trace?
  5. 5. Introducing SIP traces How to create a trace? •create a SSH connection •password is equal to the web GUI ssh root@[system’s.IP.address]
  6. 6. Introducing SIP traces How to create a trace? •enter Asterisk console asterisk -r
  7. 7. Introducing SIP traces How to create a trace? •increase the log level core set debug 3 core set verbose 3 sip set debug on
  8. 8. Introducing SIP traces How to create a trace? •recreate the issue
  9. 9. Introducing SIP traces How to create a trace?
  10. 10. Introducing SIP traces How to create a trace?
  11. 11. Introducing SIP traces How to create a trace?
  12. 12. Introducing SIP traces How to create a trace?
  13. 13. Introducing SIP traces How to create a trace? •after tracing: decrease log level sip set debug off core set debug 0 core set verbose 0
  14. 14. Introducing SIP traces And if I use Windows? •Use PuTTY •establishSSH connection •in the console, use the known commands •WIKI.ASKOZIA.COM •ASKOZIA PBX -> Help for integrators -> 17 SIP traces
  15. 15. Tips for CallerIDs Typical issues with Caller IDs •Wrong Caller ID is sent when calling out •Calls are getting blocked by the provider •Wrong caller ID is sent to another phone, while transferring •Wrong caller ID is sent to another phone, while forwarding •Caller ID does not get matched with phonebook
  16. 16. Tips for Caller IDs The correct format •national •international •E.164 •without area code •only extension incoming outgoing
  17. 17. Tips for Caller IDs SIP Headers
  18. 18. Tips for Caller IDs SIP Headers Telephone account - advanced options Provider account - advanced options
  19. 19. Tips for CallerIDs Manual Dialplans Provider account - advanced options Telephone account - advanced options
  20. 20. Tips for CallerIDs The right provider •If possible, use providers where configuration templates are available •Always use providers with good documentation for Asterisk •When forwarding, always make sure, CLIP NO SCREENING is activated
  21. 21. beroNet cards Active interface cards and gateways
  22. 22. beroNet gateways How to enter the web interface Unix based: ssh root@[IP.of.the.system] -L8888:10.1.0.2:80 Windows: Use Putty wiki.askozia.com->AskoziaPBX-Help for Integrators-> 14 Access beroNet
  23. 23. beroNet gateways Inside the web interface User: admin Password: admin
  24. 24. beroNet gateways Inside the web interface Uplink states of all the ports
  25. 25. beroNet gateways Inside the web interface Hardware configuration
  26. 26. beroNet gateways Inside the web interface Dialplans
  27. 27. beroNet gateways Inside the web interface ISDN dialplan debugging
  28. 28. Questions? Time to wake up! markus.ehlers@askozia.com

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