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Business Etiquette Training Presentation

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“Text based communication makes interaction more difficult because it is less “rich” than other forms of communication” (Carnevale and Probst, 1997)

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Business Etiquette Training Presentation

  1. 1. Business Etiquette Training Training Title: Email Courtesies Ashley Tillman CUR 516 July 20, 2015 Joan Beckner
  2. 2. Table of Contents • Introduction • Training Description • Target Audience • Length of Training • Goals • Objectives • Activities and Technology • Training Curriculum • Implementation • Assessments • Evaluation • The Future • References
  3. 3. Introduction “Text based communication makes interaction more difficult because it is less “rich” than other forms of communication” (Carnevale and Probst, 1997)
  4. 4. Training Description • Increase writing proficiency • Grammar • Tone • Politeness • Examine the way employees and supervisors interact
  5. 5. Target Audience • 35-70 year olds • Somewhat comfortable with technology • Must score an 80% or higher on Mock Email • Training is required
  6. 6. Length of Training • 1 week • 4 hours per day
  7. 7. Goals • Employees will achieve grammar and politeness in messaging. • Employees will review social cues in example emails. • Employees will improve their email structure and message language.
  8. 8. Objectives • Employees will contrast differences between good and bad email messaging by critically thinking with a high level of accuracy. • Employees will write emails in small groups and evaluate fellow classmate’s emails through practice emails sent to the trainer daily to test writing proficiency. • Employee will be able to describe effective email techniques on their mock email with an 80% or higher.
  9. 9. Activities and Technology • Daily email writing to fellow classmates and the trainer. • Discuss example emails(grammar, language, tone, and etiquette). • The teams will create and review emails. • Mock email prep • Microsoft Word • Microsoft Outlook
  10. 10. Training Curriculum • 4 lessons • History of Instant Messaging • Modern Social Norms • Discussion (good and bad emails and practice emails) • Mock Email Prep
  11. 11. Implementation • People Needed • Resources and Materials • Communication Plan
  12. 12. Assessments • Practice Emails • Mock Email
  13. 13. Evaluation • End of Course Survey • Performance Review
  14. 14. The Future • Revisions • Review budget • Changes to design
  15. 15. References • Gardner, K. d., Emanuels, I. e., & Aleksejūnienė, J. j. (2011). Helping Experienced Professionals Become Tech Savvy for Lifelong Learning. Transformative Dialogues: Teaching & Learning Journal, 5(2), 1-14. • Jessmer, S. L., & Anderson, D. (2001). The Effect of Politeness and Grammar on User Perceptions of Electronic Mail. North American Journal of Psychology, 3(2), 331.

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