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AI in the Singapore Health and Public Sector

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A 9min overview of how Singapore has leveraged AI for its smart nation journey. Presented at AI Monday organised by the Finnish Business Council on 4 March 2019

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AI in the Singapore Health and Public Sector

  1. 1. AI MONDAY 4 MARCH 2019 AIINSINGAPORE HEALTH& PUBLICSECTOR
  2. 2. Applied Intelligence Lead Health & Public Service Accenture Singapore Connect with me on LinkedIn or Twitter: @khorashley ASHLEY KHOR Helps government agencies turn ideas and data into AI for #SmartNation
  3. 3. AI CAN PROTECT OUR TAXPAYER DOLLARS AGAINST FRAUD
  4. 4. CASE STUDY 1: SKILLSFUTURE National movement to prepare the workforce for an increasingly digital future and enable citizens to reach their fullest potential throughout life $500 credit per citizen Source: http://www.skillsfuture.sg/
  5. 5. One of the largest cases of fraud against a public institution in Singapore involving 9 shell companies and over 8,000 falsified subsidy claims Source: https://www.straitstimes.com/singapore/courts-crime/8-more-charged-in-40-million-skillsfuture-fraud-case CLAIMS FRAUD
  6. 6. AI TO COMBAT FRAUD Source: https://www.channelnewsasia.com/news/singapore/skillsfuture-introduces-measures-to-better-detect-fraud-10980610 Image Analysis Invoice Reconciliation Machine Learning Anomaly Detection Automated Risk Scoring
  7. 7. AI CAN DELIVER BETTER CITIZEN SERVICES FOR US
  8. 8. Singaporeans are known for being comfortable with voicing their displeasure (some even consider it to be a national sport) Source: https://mothership.sg/2013/12/5-sure-win-sports-fire-singapore-top-medal-tally/ CITIZEN FEEDBACK
  9. 9. Source: https://www.mnd.gov.sg/mso/about-us/vision-and-mission > 1M cases per year of public feedback on municipal issues involving one or more agency CASE STUDY 2: ONESERVICE
  10. 10. AI FOR NO WRONG DOOR One stop-shop for citizen feedback Source: https://www.clc.gov.sg/docs/default-source/urban-solutions/urb-sol-iss-13-pdfs/13_case_study-singapore-oneservice@sg.PDF Natural Language Processing Engine “No Wrong Door” Integrated Case Management System Linked to feedback systems of 11 agencies and 16 town councils 30% improvement in time to close complex cases
  11. 11. AI CAN IMPROVE THE QUALITY OF OUR LIVES
  12. 12. AI IS DATA HUNGRY Acquiring large quantities of accurate data, amongst other things, is one of the top challenges for AI for Healthcare DATA FOR HEALTHCARE AI
  13. 13. CASE STUDY 3: ONE PATIENT, ONE RECORD National Electronic Health Record (NEHR) Public Health Institutions Private Health Institutions Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf HEALTHDATA GRID (FEDERATED) NEHR SYSTEM (2FA) Authorized healthcare professional Authorized researcher/ administrator
  14. 14. DATA SHARING ENABLERS FOR AI Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf • 2FA system for access • Detection of suspicious access and usage • Further security controls on sensitive health information • Audits of access logs and reasons • Patients can view a record of access to their data • Patients have the right to opt out • Multi-layered security defense • Regular security reviews and independent audits Data Access Controls Patient Choice Cybersecurity DefensesNEHR System Safeguards
  15. 15. AI CAN KEEP US SAFE AND SECURE
  16. 16. Source: http://www.changiairport.com/
  17. 17. CASE STUDY 4: SITUATIONAL AWARENESS Facial Recognition IRIS Scanning Automated Lanes FAST AND SEAMLESS TRAVEL (FAST) SYSTEMS FOR CHECKPOINTS Source: https://www.channelnewsasia.com/news/singapore/ica-biometric-screening-thumbprint-iris-face-recognition-10921224
  18. 18. LESSONS FROM SINGAPORE’S AI JOURNEY
  19. 19. EMBRACING TECHNOLOGY FOR A SMART NATION BALANCE REGULATION & INNOVATION EDUCATE & DISCLOSE LEGITIMATE INTEREST & INTENT GOVT LEADS THE WAY CITIZEN TRUST AND ACCEPTANCE Source: https://www.gov.sg/~/sgpcmedia/media_releases/mof/speech/S-20190601-1/attachment/Min%20Heng%20Speech%20at%20Sino-Singapore%20Artificial%20Intelligence%20Forum%201%20Jun%2019.PDF, https://www.mci.gov.sg/pressroom/news-and-stories/pressroom/2019/8/speech-by-minister-s-iswaran-at-ai-singapores-1st-year-anniversary-event-on-30-august-2019
  20. 20. PAUL DAUGHERTY CHIEF TECHNOLOGY & INNOVATION OFFICER, ACCENTURE OUR OPPORTUNITY IS TO AUGMENT PEOPLE WITH INTELLIGENT TECHNOLOGY CREATING THE “HUMAN+” WORKFORCE.

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