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AI MONDAY
4 MARCH 2019
AIINSINGAPORE
HEALTH&
PUBLICSECTOR
Applied Intelligence Lead
Health & Public Service
Accenture Singapore
Connect with me on LinkedIn
or Twitter: @khorashley
ASHLEY KHOR
Helps
government
agencies turn
ideas and data
into AI for
#SmartNation
AI CAN PROTECT
OUR TAXPAYER
DOLLARS
AGAINST FRAUD
CASE STUDY 1: SKILLSFUTURE
National movement to prepare the workforce for
an increasingly digital future and enable citizens
to reach their fullest potential throughout life
$500
credit per citizen
Source: http://www.skillsfuture.sg/
One of the largest cases of
fraud against a public
institution in Singapore
involving 9 shell companies
and over 8,000 falsified
subsidy claims
Source: https://www.straitstimes.com/singapore/courts-crime/8-more-charged-in-40-million-skillsfuture-fraud-case
CLAIMS FRAUD
AI TO COMBAT FRAUD
Source: https://www.channelnewsasia.com/news/singapore/skillsfuture-introduces-measures-to-better-detect-fraud-10980610
Image Analysis
Invoice Reconciliation
Machine Learning
Anomaly Detection
Automated
Risk Scoring
AI CAN DELIVER
BETTER CITIZEN
SERVICES FOR US
Singaporeans are known for
being comfortable with
voicing their displeasure
(some even consider it to be
a national sport)
Source: https://mothership.sg/2013/12/5-sure-win-sports-fire-singapore-top-medal-tally/
CITIZEN FEEDBACK
Source: https://www.mnd.gov.sg/mso/about-us/vision-and-mission
> 1M
cases per year
of public feedback on
municipal issues involving
one or more agency
CASE STUDY 2: ONESERVICE
AI FOR NO WRONG DOOR
One stop-shop for
citizen feedback
Source: https://www.clc.gov.sg/docs/default-source/urban-solutions/urb-sol-iss-13-pdfs/13_case_study-singapore-oneservice@sg.PDF
Natural Language
Processing Engine
“No Wrong Door”
Integrated Case
Management System
Linked to feedback systems of
11 agencies and 16 town councils
30%
improvement in time to
close complex cases
AI CAN
IMPROVE THE
QUALITY OF
OUR LIVES
AI IS DATA HUNGRY
Acquiring large quantities of
accurate data, amongst other
things, is one of the top
challenges for AI for Healthcare
DATA FOR HEALTHCARE AI
CASE STUDY 3: ONE PATIENT, ONE RECORD
National Electronic
Health Record (NEHR)
Public Health
Institutions
Private Health
Institutions
Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf
HEALTHDATA
GRID
(FEDERATED)
NEHR
SYSTEM
(2FA)
Authorized
healthcare
professional
Authorized
researcher/
administrator
DATA SHARING ENABLERS FOR AI
Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf
• 2FA system for access
• Detection of suspicious access
and usage
• Further security controls on
sensitive health information
• Audits of access logs and reasons
• Patients can view a record of
access to their data
• Patients have the right to opt out
• Multi-layered security defense
• Regular security reviews and
independent audits
Data Access
Controls
Patient
Choice
Cybersecurity
DefensesNEHR System
Safeguards
AI CAN KEEP
US SAFE AND
SECURE
Source: http://www.changiairport.com/
CASE STUDY 4: SITUATIONAL AWARENESS
Facial
Recognition
IRIS
Scanning
Automated
Lanes
FAST AND SEAMLESS TRAVEL (FAST) SYSTEMS
FOR CHECKPOINTS
Source: https://www.channelnewsasia.com/news/singapore/ica-biometric-screening-thumbprint-iris-face-recognition-10921224
LESSONS FROM
SINGAPORE’S
AI JOURNEY
EMBRACING TECHNOLOGY
FOR A SMART NATION
BALANCE
REGULATION
& INNOVATION
EDUCATE
&
DISCLOSE
LEGITIMATE
INTEREST &
INTENT
GOVT
LEADS
THE WAY
CITIZEN TRUST AND
ACCEPTANCE
Source: https://www.gov.sg/~/sgpcmedia/media_releases/mof/speech/S-20190601-1/attachment/Min%20Heng%20Speech%20at%20Sino-Singapore%20Artificial%20Intelligence%20Forum%201%20Jun%2019.PDF,
https://www.mci.gov.sg/pressroom/news-and-stories/pressroom/2019/8/speech-by-minister-s-iswaran-at-ai-singapores-1st-year-anniversary-event-on-30-august-2019
PAUL DAUGHERTY
CHIEF TECHNOLOGY & INNOVATION OFFICER, ACCENTURE
OUR OPPORTUNITY IS TO
AUGMENT PEOPLE WITH INTELLIGENT
TECHNOLOGY CREATING THE
“HUMAN+” WORKFORCE.

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AI in the Singapore Health and Public Sector

  • 1. AI MONDAY 4 MARCH 2019 AIINSINGAPORE HEALTH& PUBLICSECTOR
  • 2. Applied Intelligence Lead Health & Public Service Accenture Singapore Connect with me on LinkedIn or Twitter: @khorashley ASHLEY KHOR Helps government agencies turn ideas and data into AI for #SmartNation
  • 3. AI CAN PROTECT OUR TAXPAYER DOLLARS AGAINST FRAUD
  • 4. CASE STUDY 1: SKILLSFUTURE National movement to prepare the workforce for an increasingly digital future and enable citizens to reach their fullest potential throughout life $500 credit per citizen Source: http://www.skillsfuture.sg/
  • 5. One of the largest cases of fraud against a public institution in Singapore involving 9 shell companies and over 8,000 falsified subsidy claims Source: https://www.straitstimes.com/singapore/courts-crime/8-more-charged-in-40-million-skillsfuture-fraud-case CLAIMS FRAUD
  • 6. AI TO COMBAT FRAUD Source: https://www.channelnewsasia.com/news/singapore/skillsfuture-introduces-measures-to-better-detect-fraud-10980610 Image Analysis Invoice Reconciliation Machine Learning Anomaly Detection Automated Risk Scoring
  • 7. AI CAN DELIVER BETTER CITIZEN SERVICES FOR US
  • 8. Singaporeans are known for being comfortable with voicing their displeasure (some even consider it to be a national sport) Source: https://mothership.sg/2013/12/5-sure-win-sports-fire-singapore-top-medal-tally/ CITIZEN FEEDBACK
  • 9. Source: https://www.mnd.gov.sg/mso/about-us/vision-and-mission > 1M cases per year of public feedback on municipal issues involving one or more agency CASE STUDY 2: ONESERVICE
  • 10. AI FOR NO WRONG DOOR One stop-shop for citizen feedback Source: https://www.clc.gov.sg/docs/default-source/urban-solutions/urb-sol-iss-13-pdfs/13_case_study-singapore-oneservice@sg.PDF Natural Language Processing Engine “No Wrong Door” Integrated Case Management System Linked to feedback systems of 11 agencies and 16 town councils 30% improvement in time to close complex cases
  • 12. AI IS DATA HUNGRY Acquiring large quantities of accurate data, amongst other things, is one of the top challenges for AI for Healthcare DATA FOR HEALTHCARE AI
  • 13. CASE STUDY 3: ONE PATIENT, ONE RECORD National Electronic Health Record (NEHR) Public Health Institutions Private Health Institutions Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf HEALTHDATA GRID (FEDERATED) NEHR SYSTEM (2FA) Authorized healthcare professional Authorized researcher/ administrator
  • 14. DATA SHARING ENABLERS FOR AI Source: https://www.moh.gov.sg/docs/librariesprovider8/default-document-library/moh-p2-consult-session-nehr_v0-11be1a5748c1d7485499c0f968a88984b2.pdf • 2FA system for access • Detection of suspicious access and usage • Further security controls on sensitive health information • Audits of access logs and reasons • Patients can view a record of access to their data • Patients have the right to opt out • Multi-layered security defense • Regular security reviews and independent audits Data Access Controls Patient Choice Cybersecurity DefensesNEHR System Safeguards
  • 15. AI CAN KEEP US SAFE AND SECURE
  • 17. CASE STUDY 4: SITUATIONAL AWARENESS Facial Recognition IRIS Scanning Automated Lanes FAST AND SEAMLESS TRAVEL (FAST) SYSTEMS FOR CHECKPOINTS Source: https://www.channelnewsasia.com/news/singapore/ica-biometric-screening-thumbprint-iris-face-recognition-10921224
  • 19. EMBRACING TECHNOLOGY FOR A SMART NATION BALANCE REGULATION & INNOVATION EDUCATE & DISCLOSE LEGITIMATE INTEREST & INTENT GOVT LEADS THE WAY CITIZEN TRUST AND ACCEPTANCE Source: https://www.gov.sg/~/sgpcmedia/media_releases/mof/speech/S-20190601-1/attachment/Min%20Heng%20Speech%20at%20Sino-Singapore%20Artificial%20Intelligence%20Forum%201%20Jun%2019.PDF, https://www.mci.gov.sg/pressroom/news-and-stories/pressroom/2019/8/speech-by-minister-s-iswaran-at-ai-singapores-1st-year-anniversary-event-on-30-august-2019
  • 20. PAUL DAUGHERTY CHIEF TECHNOLOGY & INNOVATION OFFICER, ACCENTURE OUR OPPORTUNITY IS TO AUGMENT PEOPLE WITH INTELLIGENT TECHNOLOGY CREATING THE “HUMAN+” WORKFORCE.