You take great notes, right? Have you ever compared them to a transcript?
It’s amazing how much of the important stuff we miss as we take the time to interpret what someone says, formulate what we’re going to write, then go through the physical act of writing before switching back into listening again.
In this presentation we’ll walk through the model of communication, exploring the limitations of perception, cognition, attention and memory. By the end I hope you’ll appreciate why your notes are not enough.
Presented at Design Research 2017, Sydney