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M-Files solution for managing credit case documentation in banks


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Presentation of M-Files-based custom solution for managing credit case documents in commercial bank. It's suprisingly easy to use!

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M-Files solution for managing credit case documentation in banks

  1. 1. M-Files custom solution for managing credit case documents in commercial banks
  2. 2. DYNAMIC CONTENT MANAGEMENT 2 Credit case processing workflow Client Credit case 1 Stage 1: Credit analysis Stage 1.1.1: Credit issuance Stage 1.1: Credit committee Stage 1.2: Credit committee Stage 1.1.2: Credit issuance Stage 1.2.1: Credit issuance Stage 1.2.2: Credit issuance …… … … …
  3. 3. DYNAMIC CONTENT MANAGEMENT 3 Credit case processing workflow Stage 1 Document entry 1 … … Document entry 2 Document entry 3 Document entry 4 Document file Document file Document file Document file ► Document entry keeps all the necessary information about document to be uploaded (document number and type, case, stage, etc.)
  4. 4. DYNAMIC CONTENT MANAGEMENT 4 Purpose of document entries ► Unique document number is defined in document entry before associated document will be saved into the system. It allows to identify original documents which will be transferred from bank branches to head-office for further scanning and uploading ► Document entry represents the document of certain document type. Document entries’ set can be added to case templates and will be used for automatic creation of document entries per each case stage
  5. 5. DYNAMIC CONTENT MANAGEMENT 5 Case templates ► Templates are registered to define set of the document types which may be uploaded under the different case stages ► Number of document types may vary depending on client type, offered banking product or department
  6. 6. DYNAMIC CONTENT MANAGEMENT 6 List of document entries for case template
  7. 7. DYNAMIC CONTENT MANAGEMENT 7 Client registration ► Checking the client code for duplicates and matching the number of digits/symbols
  8. 8. DYNAMIC CONTENT MANAGEMENT 8 Client case registration ► First case stage (credit analysis) is created automatically ► Case registrar is assigned as responsible employee for credit analysis stage ► Access to case data is allowed to stage responsible employees
  9. 9. DYNAMIC CONTENT MANAGEMENT 9 Case stages and associated document entries ► ‘Client data’ case is automatically created per each client and accessed by all client-related users ► Lists of document entries are automatically created from appropriate case templates
  10. 10. DYNAMIC CONTENT MANAGEMENT 10 Document uploading to system ► The document is uploaded by using simple ‘drag-and- drop’ functionality ► Only stage-responsible employees can upload the documents
  11. 11. DYNAMIC CONTENT MANAGEMENT 11 Document registration ► Document number is automatically completed based on associated document entry
  12. 12. DYNAMIC CONTENT MANAGEMENT 12 Object sorting in view ► All credit case objects are sorted by unique key for simple and intuitive display of the data
  13. 13. DYNAMIC CONTENT MANAGEMENT 13 Stage operations ► Responsible may refuse work, close stage or case; case administrator may also reassign the responsibles
  14. 14. DYNAMIC CONTENT MANAGEMENT 14 Credit analysis stage closure ► At stage closing, the system checks availability of all required documents ► Then, responsible employee can add the next stage – credit committee
  15. 15. DYNAMIC CONTENT MANAGEMENT 15 Credit committee stage ► Each added committee stage is displayed in chronological order, document entries are created from case template as well
  16. 16. DYNAMIC CONTENT MANAGEMENT 16 Taking case to work ► As work at stages may be performed by different employees, each stage should be accepted to work by appropriate employee (credit analysis stage is an exception as case registrar is usually responsible for credit analysis stage)
  17. 17. DYNAMIC CONTENT MANAGEMENT 17 Credit committee stage closure ► After stage closing, responsible employee can add the next stage – credit issuance
  18. 18. DYNAMIC CONTENT MANAGEMENT 18 Credit issuance stage ► Credit issuance stage includes signing the agreements between bank and client. Before original documents will be transferred from bank’s branch (where they were signed) to head-office, appropriate document entries should be marked for inclusion in transfer list (check-list) document
  19. 19. DYNAMIC CONTENT MANAGEMENT 19 Check-list preparation ► Check-list document is created from macros-based XLS template and includes previously marked document entries
  20. 20. DYNAMIC CONTENT MANAGEMENT 20 Scanned documents registration ► After receiving original documents and check-list, the archivist scans and uploads it. Each document can be registered by completing document number in the document card
  21. 21. DYNAMIC CONTENT MANAGEMENT 21 Scanned documents registration ► System will automatically identify case, stage and document entry by entered document number ► If M-Files OCR module is installed and document will be scanned with document number label on it, a document will be associated with case data without user’s involvement
  22. 22. DYNAMIC CONTENT MANAGEMENT 22 Missing documents view ► Archivist can see all the missing documents in certain view
  23. 23. DYNAMIC CONTENT MANAGEMENT 23 Case closure
  24. 24. DYNAMIC CONTENT MANAGEMENT 24 Case archiving ► Closed case can be registered in archive with specifying its location
  25. 25. DYNAMIC CONTENT MANAGEMENT 25 Case archiving ► Archived case management includes the functionality for registering other operations, like withdrawal case from archive and subsequent return
  26. 26. Have a questions? Please feel free to contact me: Artem Shpachenko M-Files Solution Architect & Project Manager FTS Group E-mail: