Telecoms Evangelist Meet 2

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Telecoms Evangelist Meet 2

  1. 1. Good Evening Welcome to Telecoms Evangelist evening sponsored by Arrows Group 1Wednesday, 26 September 12
  2. 2. Quality of Experience London 2012 We needed to automate our QoE in a live & complex environment, challenges with access... with the demand for realtime relevant feedback to aid decision making... •High Profile Global Event. •One chance to get it right... •Service Management demand for live information 2Wednesday, 26 September 12
  3. 3. Video 3Wednesday, 26 September 12
  4. 4. I would like to play you a video, reminding us all why our mobiles are so important to our lives.. 4Wednesday, 26 September 12
  5. 5. The Challenge... • We need to provide Customer Experience testing at key venues across UK. • The Solution had to provide a comparison of all the operators, near realtime • Old methods would normally mean up to a weeks delay from the test taking place to getting the report. • Crowd sourcing is great, but is too random, and relies on a large number people testing randomly. • What we needed was a new approach... 5Wednesday, 26 September 12
  6. 6. The origin’s of an idea... • The idea for realtime CET was based on our internal crowd sourced system, • A system that we have pioneered for a number years... • But with Crowd sourcing... It is difficult to achieve a consistent relevant testing regime. • What we needed was a dedicated crowd...A crowd which would be happy to work 24/7 and stand around all day. • So that was it ‘Dedicated Crowd Sourcing’ was the answer... 6Wednesday, 26 September 12
  7. 7. The basic requirements • We needed a real product, so that we could use to deliver an end2end solution... • Realtime App-based measurement system... • We needed an app that could provide both voice & data testing in one unit... • A flexible deployment strategy... • Simple API driven reporting system for a web-portal, Spreadsheets & an App.. • See the results in realtime... • An interface that would allow full diagnostics when required... JSON%api%Dashboard% Coverage% layer% should% provide% a% clear% view% of% all% signal% strength% data% collected% over% the%measurement%period.% %And% provide% a% clear% uninterrupted% a n d% a n i m a t e d% z o o m i n g% experience% Very%Simple%network% dashboard%based%on% the%displayed%areas…%% Providing%a%simple% view%of%Signal%level,% Download%&%Upload% Speed,%Ping%&%IP% success%rate.% The% legend,% clean% simple% legend.% % This% should% a% simple% and% show% poor% to% good%coverage%in%a%simple% linear%flow…% Combined%Network%Coverage% S i m p l e% G o o g l e% s t y l e% navigaLon% controls%% CCSR% 98.2%% 97.5%% 95.3%% 97.6%% 97.6%% 97.6%% The% Map% must% have% a% clear% and% unambiguous%Ltle% Logo% Title%area% Operator% logo% Operator%ranking%table% Including%Signal,%download%speed,% upload%speed,%Ping,%webpage%download% speed,%Voice%&%Data%CompleLon%Success% rate%&%Sample%size% 7Wednesday, 26 September 12
  8. 8. A Cloud based solution... Smartphone testing app Backend server in Cloud JSON api to enable reporting on mobile devices Root cause analysis tool JSON api to enable realtime excel reporting 8Wednesday, 26 September 12
  9. 9. Comparison Of Existing systems Data Voice JSON Realtime Cost Metrico iTestNet TEMS Epitiro Yes Yes Yes Yes High Yes No Yes Yes Free Yes Yes No No Mid Yes Yes Yes Yes Low The only solution to meet all our requirements was Epitiro 9Wednesday, 26 September 12
  10. 10. Dashboard & JSON api Specification provided • We provided a detailed specification for both the API and the web Portal... • Writing a test API interface to ensure that the product would interface with our internal tools when it was delivered... • We wanted to support web- portal, excel spreadsheet, and apps which would all run off the same JSON API... JSON%api%Dashboard% Coverage% layer% should% provide% a% clear% view% of% all% signal% strength% data% collected% over% the%measurement%period.% %And% provide% a% clear% uninterrupted% a n d% a n i m a t e d% z o o m i n g% experience% Very%Simple%network% dashboard%based%on% the%displayed%areas…%% Providing%a%simple% view%of%Signal%level,% Download%&%Upload% Speed,%Ping%&%IP% success%rate.% The% legend,% clean% simple% legend.% % This% should% a% simple% and% show% poor% to% good%coverage%in%a%simple% linear%flow…% Combined%Network%Coverage% S i m p l e% G o o g l e% s t y l e% navigaLon% controls%% CCSR% 98.2%% 97.5%% 95.3%% 97.6%% 97.6%% 97.6%% The% Map% must% have% a% clear% and% unambiguous%Ltle% Logo% Title%area% Operator% logo% Operator%ranking%table% Including%Signal,%download%speed,% upload%speed,%Ping,%webpage%download% speed,%Voice%&%Data%CompleLon%Success% rate%&%Sample%size% 10Wednesday, 26 September 12
  11. 11. Creating Reports • JSON RESTful API provides single click reporting... • No training necessary... • Delivery to multiple sources without complicated database SOA infrastructure. Back%Pack%2%–%Olympics%and%Paralympics%athletes'%parade% 11Wednesday, 26 September 12
  12. 12. Creating a Coverage Map • 4 lines of HTML... • 2 java script functions... • Gets you a beautiful map with coverage... https://{..domain..}/tile.pl?tilex=511&tiley=340&zoom=10&operator=-1&bearer=ALL&?rand=2012-09-26:09 12Wednesday, 26 September 12
  13. 13. 72 Thousand Miles driven during the last 16 weeks 13Wednesday, 26 September 12
  14. 14. 152 test units Deployed across UK venue’s, cities and motorways 14Wednesday, 26 September 12
  15. 15. 16.3 Million Network Tests made during in the last 16 weeksThat’s 107 Thousand test per handset 15Wednesday, 26 September 12
  16. 16. Demo 16Wednesday, 26 September 12
  17. 17. ats-group.co.uk Tom Bryer Managing Director Est. 1992 17Wednesday, 26 September 12
  18. 18. London 2012 Games Benchmarking the Mobile Operators Working With: Est.  1992 18Wednesday, 26 September 12
  19. 19. During the Summer of 2012 – ATS&RO pioneered the CET bike! Giving unprecedented access to London during busy times of the day.. 19Wednesday, 26 September 12
  20. 20. From the initial concept… To Reality… Production Engineering from ATS… 20Wednesday, 26 September 12
  21. 21. Creating the static units for the London 2012 Games… 21Wednesday, 26 September 12
  22. 22. Intelligent Communication Solutions • Took delivery of 20 static benchmark units on Friday morning • Work very hard to get to the key locations in the Olympic park • Deadline for installation within the Olympic park was Sunday evening • All boxes were installed, activated & commissioned on time Rigging and Installation Services Deploying the static units for the London 2012 Games… 22Wednesday, 26 September 12
  23. 23. 152 test units deployed across the UK… 23Wednesday, 26 September 12
  24. 24. Our  Benchmark  Test  Kit  Range… Walk,  able  to  provide  access  to  key  areas Sta'c,  24  by  7  at  key  locaDons Car,  great  for  all  round  balance  of  TesDng  and  Mileage   Cycle,  provide  great  access  to  urban  areas Bike,  great  for  central  London  or  other  urban  areas 24Wednesday, 26 September 12
  25. 25. Motorbike test unit… 25Wednesday, 26 September 12
  26. 26. Static Test unit… 26Wednesday, 26 September 12
  27. 27. Backpack test unit 27Wednesday, 26 September 12
  28. 28. Car Test Unit… 28Wednesday, 26 September 12
  29. 29. Currently Working With: We  are  so  Impressed  with  realTime  CET…   We  have  set-­‐up  a  new  company  to  drive  this  forward: 29Wednesday, 26 September 12
  30. 30. On the way to completing a UK coverage map Encouraging Mobile choice 30Wednesday, 26 September 12
  31. 31. Gavin Johns Chief Executive Officer Est. 2000 31Wednesday, 26 September 12
  32. 32. www.epitiro.com Gavin Johns CEO, Epitiro iPQTM Real-Time Insight Epitiro Group Limited 10-11 Raleigh Walk, Waterfront 2000, Brigantine Place, Cardiff, CF10 4LN Registered in England and Wales no: 3940403 info@epitiro.com | www.epitiro.com 32Wednesday, 26 September 12
  33. 33. www.epitiro.com § Epitiro provides leading Mobile Operators with network monitoring systems to ensure they can measure and manage Quality of Experience § Real-time insight of QoE helps address service-affecting issues in their infancy § We help operators achieve; § Understand service § Reduced Support Calls § Higher Customer Satisfaction / Reduced Churn § Established 2000, Cardiff ‘Quality of Experience’ Monitoring Solutions for Mobile Operators About Epitiro ipQTM Epitiro Group Limited 10-11 Raleigh Walk, Waterfront 2000, Brigantine Place, Cardiff, CF10 4LN Registered in England and Wales no: 3940403 info@epitiro.com | www.epitiro.com 33Wednesday, 26 September 12
  34. 34. www.epitiro.com Our Clients 34Wednesday, 26 September 12
  35. 35. www.epitiro.com “Does it work when I want it?” Challenges for Mobile Operators Coverage Performance ReliabilityCapacity Capability “Does it perform as I expect?” • Voice, text and Data “Is there service where I need it?” Availability of Voice and Data Services 24/7 Does the Network support the latest technology How does the network cope at times of peak demand Coverage - Capacity – Capability - Performance - Reliability The Five Pillars of Customer Experience… “Can I make a call when I want to, for as long as I want to?” 35Wednesday, 26 September 12
  36. 36. www.epitiro.com 36 Product Overview ipQTM Block Diagram 36Wednesday, 26 September 12
  37. 37. www.epitiro.com • Overview – Targeted measurement of mobile network – based on cell, bearer etc. – Test Scheduling event based, time based, push-to- test – Active & Passive testing • Device Support – Android 2.1+ and iOS 4.0+ – Consolidated approach for future device support with RIM and Windows • Network and Bearer support – 2G, 3G UMTS and CDMA, 4G WiMAX and LTE – Wi-Fi AT50M Software Probe Test App AT50M Software Client OTA Android Smartphones 37Wednesday, 26 September 12
  38. 38. www.epitiro.com ipQ Analytics Filter just the data you want to see CeX Dashboard’s in Real Time Drill-down to investigate handset performance See handset performance by location 38Wednesday, 26 September 12
  39. 39. www.epitiro.com One Click shows top KPIs One-Click Dashboards Click on any legend to add/remove from view Click on any point to see detailed information Line Chart View… 39Wednesday, 26 September 12
  40. 40. www.epitiro.com Map Views Click on a Pin to see the test details of any smartphone within the tile See Any KPI by heat map Click on a tile to zoom in and see Pin locations of smartphone tests See Coverage and KPIs on a Map 40Wednesday, 26 September 12
  41. 41. www.epitiro.com Test Management Create unlimited versions of KPI Tests Extensive control over the configuration of each Test Easily make the Test available for any probe A Full Configurable Client from the Server 41Wednesday, 26 September 12
  42. 42. www.epitiro.com § Programmable warning and critical thresholds means is instantly alerted when baseline thresholds are breached § Full access to testing allows to control the frequency and the number of KPIs § Benchmarking competitor MNOs highlights opportunities to improve service.. § Instantly see the impact of any changes on the network… In Summary Benefits of iPQ… 42Wednesday, 26 September 12
  43. 43. www.epitiro.com § Real-Time Reporting Interface Mobile Operators § Full ‘On-Demand’ Management of data collection probe testing § Support Services to ensure installation, configuration, maintenance and further data analysis ipQTM Performance Monitoring Solution ipQTM Epitiro Group Limited 10-11 Raleigh Walk, Waterfront 2000, Brigantine Place, Cardiff, CF10 4LN Registered in England and Wales no: 3940403 info@epitiro.com | www.epitiro.com Product and Services 43Wednesday, 26 September 12

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