Example case: Violence against first responders where the crowd (professionals from the field and civilians) were asked to come up with solutions. The best ideas were elaborated on through an on-line platform. See www.maakhetveilig.nl
Student cops in the city of Groningen initiated a Facebook page and are active on Twitter to seek dialogue with students.
Death threats (Dutch only) collected every day from Twitter
Social media in combination with incidents asks for speed and high frequency (general expectations), whilst crisis communication asks for principles of care, legitimacy, trustworthiness/ reliability before a message is made public. More speed and higher frequency causes more errors, while late but complete and correct messages cause dissatisfaction, distrust or worse.One solution in combining both is sending out messages in between, where the public is waiting while being informed about the process as it develops (being open/fair about it, but not necessarily complete transparancy)
Dare to ask. A very old principle of using the wisdom of the crowd. The early “wanted” posters from the Wild West are a good example of this. The case of “John Harrison” is also a good example of crowdsourcing in the 17th century (see wikipedia: http://en.wikipedia.org/wiki/John_Harrison).
All are equal? (often, but mostly not the case in Pro_Am collaboration)Civilian participationvs police participation: who participates in safety and security matters? Since (social) safety always belonged to the civilians in the first place…
Civilian or customer oriented ?? Mostly things are oriented around business processes, NOT cilivilans or customers (often organisations cannot deliver on their promise of doing what the customer wants).Alleen expertsExperts luisterennaarklanten en doendaarietsmeeCo-creatie samen met klantbeslissingennemen. Experts samen met klantenbepalenwatermoetgebeuren. Klantonderdeel van je waardeketen…
"A person is smart. People are stupid.“ There are debates about the crowd being able to “self correct” and collective wisdom vs ‘group think’ phenomenaAnd also questions about all being equal and everyone having just as much power as the other. "The problem with the global village is all the global village idiots.“ On social media, just as in the real world, we see some voices are louder than others and some have more influence than others. Also currently the young, rich and highly educated people are online and with growing adoption rates social media will have a much better representation of the general public, including (for example) elderly people.
Currently “the big five” in social media for the Netherlands are Facebook, Twitter, YouTube, LinkedIn and Hyves. But in a few years this might be a different landscape. Which channels do you include and what investments (tools, education, training, resources) are needed for each new channel? Each channel has its own “rules of engagement”. How is the crisis communication strategy, including social media, future proof?
As an example: TNO has almost received the Dutch Big Brother award, for technology that detects deviant behaviour using CCTV’s. What about internet surveillance technologies, and what about using this knowledge to influence? (here, any form of communication is influencing the public, group or person). Ethics is an important topic for the European union, and has much debate about for example privacy and data protection. The whole chain or organisations play a role in this: end-users, social media providers, internet service providers, network providers, legislators, etc.
Opsporing 2.0 - van crowdsourcing naar cocreatie #burgerparticipatie
Opsporing 2.0: crowdsourcing en #burgeropsporing Landelijke netwerkbijeenkomst sociale media Openbaar MinisterieArnout de Vries, 25 juni 2012
Beginnen bij de basis: slim kijken1 minute agoDilemma’s bij burgeropsporing5 minutes agoOpsporing 2.0 experimenten uit de praktijk10 minutes ago4 manieren van gebruik van sociale media: kijken,zenden, vragen en interacteren15 minutes agoSociale media: “Be the change…”20 minutes ago
Nieuwe werkwijzenManagen van overvloed (geen schaarsheid)
new attitude There is an inverse relationship between control and trust – David Weinberger
"The purpose of an organization isto enable ordinary humans beings todo extraordinary things." - Peter DruckerMaar… laat de crowd zich managen?
…we need new thinking! We cannot solve problems by using the same kind of thinking we used when we created them - Albert Einstein
Crowdsourcing is van alle tijden…Crowdsourcing van een probleem datonoplosbaar leek: plaatsbepaling op zee;het bepalen van een oost-west positie(lengtegraad).De beste wetenschappers en zeevaarderskonden dit probleem niet oplossen, en datterwijl handel op zee de economie enmaatschappij dreef.Het Britse parlement bood£ 20,000 pond prijzengeld (vergelijkbaarmet €3.52 miljoen nu) voor de oplossing,aangezien transportkosten hoog waren.Uiteindelijk kwam een lokale timmerman John Harrison met zijn zeeklok - 1730en klokkenmaker John Harrison met deoplossing: de zeeklok (chronometer).http://kunst-en-cultuur.infonu.nl/geschiedenis/50486-het-geheim-van-de-lengtegraad-ontsluierd.html
Van crowdsourcing naar co-creatie! Co- creatie
4. Dialoog in de gehele beleidscyclus Wetenschap Media Pressiegroepen Agendering Registerhouders Politiek Evaluatie Formulering Overheden Adviesraden Toezichthouders Toezicht, Besluitvorming handhaving Openbare besturen Volksvertegenwoordiging Implementatie Uitvoeringsorganisaties Bedrijfsleven
Vraag hulp op diverse onderdelen(Mee)beslissenCoproducerenAdviserenRaadplegenInformerenPlek op Agendering Formulering Adoptie Implementatie Handhaving /eparticipatieladdder Evaluatie Fase in beleidscyclus
(Mee)beslissenCoproducerenAdviserenRaadplegenInformerenPlek op Agendering Formulering Implementatie Handhaving Toezicht /eparticipatieladdder evaluatie Fase in beleidscyclus
Creativity breaks rules and conventions 42A lot of crap, but they know best in the end from toFear no evil, love thy enemyThe common language is passionLet’s build on trust together: open dialogue!... Crowdsourcing doesn’t solve everything…