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Roman Šedivý, Key Account Manager CEE – Field Service
roman@scandit.com
+420 603177630
FSMTALKS: CEE Field Service Forum
How to Re-engineer
Field Service Operations with
Augmented Reality
December 1, 2022

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Main Challenges Faced by Field Service Organizations
Inflation & Cost Pressure
Reduce costs,
improve workforce utilization
and productivity
Growing Competition &
Customers Expectations
Aging Workforce &
Talent Shortages
Speed up onboarding, attract
and retain workers, capture
and share knowledge
Better customer experience,
and higher first-time fix
While cost reduction & productivity is #1, keeping employees and customers happy is more critical than ever

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Empower Employees: Efficient Field Operations with AR
Higher Technician Productivity & Satisfaction
- Leverage on-screen AR instructions, train and guide
- Higher customer satisfaction and first-time fix rate
- Reduced time to initiate the repair
Inflexible & Cost-Intensive Field Operations
- No actionable information or visual instructions
- Lower technician and customer satisfaction
- Time consuming and not scalable

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Fix fast, first-time with Smart Data Capture

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Worker Superpowers:
Enphase Energy
Results
• Scanning during installs has risen 62% due to
improved scanning accuracy and speed and it
has significantly reduced the number of install
visits.
• Service installations with mobile scanning app
are seamless in over 21 countries.
With Scandit Smart Data Capture
• Enable technicians to accurately and efficiently track and
install micro inverters using smart data capture.
• Enable technicians and customers to scan multiple serial
numbers and see relevant information and actionable
insights right via AR overlays.
A leading provider of home and commercial energy
management technology with operations in 21 countries and
more than 41,000 app users.

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Worker Superpowers:
SunPower
Results
• Installation time reduced from 60 to 20 mins
with MatrixScan.
• 100% data accuracy improves operational
efficiencies.
With Scandit Smart Data Capture
• Deployed MatrixScan to scan up to 100 barcodes on installed
solar panels, reducing time compared to scanning one by
one.
• Accurate barcode capturing reduces errors in inventory
management and proof of completion.
• Trouble-free performance and accuracy in monitoring.
A leading solar technology and energy services provider for
US business and residential customers, employing over 1,200
technicians.

7. Smart Data Capture