1. Digital (r)evolution in field service –
why it mater?
Kestutis Andrulionis
CEO
CEE Field Service Forum 2022

2. FS digitalization
Evolution?
Natural
change
Revolution?
Needed
change
or

3. Digitalization is the use of
digital technologies to change a
business model and provide new
revenue and value-producing
opportunities

4. P2P M2M
M2P
IoE

5. Many connections - many
expectations

7. Source: Verizon Connect

9. They are comming to day to day life.....
IoE
IoT
Deep
learning
Machine
learning
Artificial
Intellinence
Augmented
Reality
Virtual
Reality
CEE Field Service Forum 202

10. CEE Field Service Forum 202

12. FSM is all about
Schedule
Optimize
resources to
complete
work
Mobilize
Real time
access and
sharing of
information
Monitor
Locate and
connect
work,
workers and
assets
Manage
Streamline
operations
CEE Field Service Forum 202

13. My own experience – I thought...
• Paperless management – we are digital
• Scheduling, tracking, monitoring software should be daily tools
• Demand for quick situation overview – are we OK, or NOT OK
• Demand for customer self-service portals
• Remote service – connected machines
• Remote service – technician to technician
• Predictive and preventive maintenance, automated requests
• Aging – new generations are coming, and they do no other way
CEE Field Service Forum 202

14. Revolution is coming….
Field service tools is and will be
essential to create value for
business
CEE Field Service Forum 202