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The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl


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A one-day comprehensive working module to take you from Concept to Implementation from two of the world leaders in knowledge management
Tuesday, 7 March 2017, Melbourne or Thursday, 9 March 2017, Canberra

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The Wheels of Knowledge Management in Australia: Bill Kaplan and Zach Wahl

  1. 1. @arkgroup . MelbourneandCanberraOnly Dates and Locations of Modules Tuesday, 7 March 2017, Novotel on Collins, Melbourne, Australia Thursday, 9 March 2017, Novotel Canberra, Australia Bill Kaplan, Founder and Principal Consultant, Working KnowledgeCSP The Wheels of Knowledge Management Bill has developed the Concept | Strategy | Practice (CSP) Model for developing a sustainable KM Strategy and Implementing Framework. In addition, he co-developed KMAgile, an agile based approach to rapidly develop a sustainable knowledge transfer capability for organizations who desire to invest significant resources up frontwhilealsodevelopinganddeliveringa long term KM Strategy and Implementation Framework. A recipient of the 2016 Knowledge Management Leadership Award, Bill was recognized as one of the world’s 50 most influential Knowledge Management professionalsatthe2016GlobalKnowledge Management Congress and Awards in Mumbai, India. Zach Wahl, CEO, Enterprise Knowledge (EK) For the First Time in Australia A one-day comprehensive working module to take you from "Concept" to "Implementation" from two of the world leaders in knowledge management Zach was recognized as one of the world’s 50 most influential Knowledge Management professionals at the 2016 Global Knowledge ManagementCongress and Awards. Zach has served on the board of the Washington DC Knowledge Management Institute and as the Chairman of the Institute for International Research (IIR) Enterprise Web, Portals, and Collaborative Technologies conference. He also serves as faculty for the Knowledge Management Institute, providing training and consulting on taxonomy design and development. EK has been recognized by KMWorld as one of the 50 Companies that Matter in Knowledge Management. @kmaustralia #kmaus .
  2. 2. Combining EA and SOA with BPM strategies "An organisation must have an idea, a concept, about where it wants to go with knowledge management, how it’s going to get there, and what it’s going to do to implement KM in a consistent, sustainable and measurable way to achieve better operational or business performance . . . that is the promise of knowledge management.” Bill Kaplan, Founder, Working KnowledgeCSP "Knowledge and Information Management technologies are pervasive throughout organisations of all sizes, types, and industries. An inordinate number of these organisations have struggled to successfully select, design, build, and maintain these systems." Zach Wahl, CEO, Enterprise Knowledge (EK) The Wheels of Knowledge Management Tuesday, 7 March 2017, Melbourne, Australia & Thursday, 9 March 2017, Canberra, Australia Melbourne & Canberra Only Feedback from Bill's Workshop at Knowledge Management Australia 2015  Great workshop  Bill is inspirational!  Thanks Bill, useful & great notes. Well done!!  The theory was excellent and industry examples on leveraging  The learning model – peer assists is an excellent idea – social, can be framed as others helping peers and provides a good entrée into capturing the learning.. This was the golden nugget for me!  Loved Everything!  Step by step help and relevant examples  Good advice on ‘how to’. Great work!  So helpful. Would love to implement what I have learned and then check in at the next conference  Thanks Bill, useful & great notes!  Bill you are inspirational, well done!!  Very informative. It’s a shame we only had 3 hours. Very motivating!  Practical application of concepts – easily transferrable back into my workspace  Fantastic session!
  3. 3. The CSP Model Workshop is designed to walk with you through the considerations you will need to understand and the thinking necessary to develop a KM Strategy and KM Environment (KME) that is a match for your organisation. Each organisation has a different Business and Operational Environment (BOE) as well as a unique culture and workforce dynamic. As we work through the CSP Model, you should be reflecting on your organisation and how to apply the model in your context. We will take time in each section for you to do this and to ask questions. At the completion of the Workshop, you should have a much better idea about how to approach the development of a KM Strategy and create a KME that is aligned with your BOE that is also part of the way work gets done. When KM is part of the business and operational processes of the organisation, it is not viewed as extra work. This is critical to sustaining the organisation’s investment in KM and “Creating Value from Your Knowledge.” There are three sections to the Module: • Concept: Understanding (1) the future state that you wish to achieve from leveraging “what you know about what you do” to improve business or operational performance, and (2) the outcome that you wish to achieve through your investment in Knowledge Management (KM). • Strategy: Any KM investment should be grounded in the overall strategic plan of your organisation. Developing a KM Strategy and codifying this as part of the overall strategic plan helps to embed KM as an achievable and valued business objective that is supported by leadership. • Practice: Identifying and implementing the relevant KM practices, tools, and techniques that you will embed in your organisation as "part of the way you work" to consistently capture, adapt, transfer, and reuse the critical and relevant knowledge needed to drive your strategic outcomes. 8.30am Registration and refreshments 9.00am Introduction and KM Concepts 10.00am KM Strategy Considerations 10.45am Morning refreshments and networking #kmaus 11.00am Implementing Practices and Change Management Considerations 12.00pm Q&A on Practical Application of the CSP Model . 12.30pm Networking lunch (Please let us know two weeks prior of any dietary requirements) day continues on the next page... Facilitated by: Bill Kaplan, Founder and Principal Consultant, Working KnowledgeCSP The Wheels of Knowledge Management Morning
  4. 4. This workshop will provide a step-by-step guide, rich with best practices and real world case studies, to help organisations understand, strategise, design, and implement Knowledge and Information Management systems. Core topics will include: • Types of Knowledge and Information Systems and their functionality. • Defining Return on Investment and Developing Business Cases for KM/IM Efforts. • Engaging Business Users. • Taxonomy Design and Tagging. • Agile Methodologies for Design and Development. • Content Migration and Enhancement. • System and Content Governance. • Analytics to Enable Continuous Evolution. 1.30pm Introduction to KM Systems (Functionality, Value, Results) 2.00pm Understanding KMS Needs and Priorities (Benchmarking) 3.00pm Afternoon refreshments and networking #kmaus 2.30pm Foundations of KMS Design (Taxonomy, Content Types, and Workshops) 3.30pm Content Migration, Enhancement, and Governance 4.00pm Measuring Success and Iterative Improvement (Metrics and Analytics) 4.30pm Closing remarks and Q & A Facilitated by: Zach Wahl, CEO, Enterprise Knowledge (EK) The Wheels of Knowledge Management Afternoon
  5. 5. Event venue and accommodation Best available rates are available at Novotel on Collins please contact the hotel directly to make your reservation. 270 Collins Street, Melbourne, VIC 3000 03 96675800 Novotel Canberra 65 Northbourne Ave, ACT 2600 (02)6245 5101 The Wheels of Knowledge Management Tuesday, 7 March 2017, Melbourne, Australia or Thursday, 9 March 2017, Canberra, Australia Bookings can be submitted at any stage prior to the1. event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded. Payment must be received in full prior to the course.2. All speakers are correct at the time of printing, but are3. subject to variation without notice. If the delegate cancels after the booking has been4. accepted, the delegate will be liable to the following cancellation charges: Cancellations notified over 45 days prior to the eventƒƒ will not incur a cancellation fee. In the event of a cancellation being between 45 andƒƒ 30 days prior to the event, a 20% cancellation fee will be charged. For cancellations received less than 30 days prior toƒƒ the event, the full delegate rate must be paid and no refunds will be available. All bookings submitted by e-mail, fax, or over the5. telephone are subject to these booking conditions. All cancellations must be received in writing.6. Ark Group Australia will not be held liable for7. circumstances beyond their control which lead to the cancellation or variation of the programme. All bookings, whether Australian or overseas will be8. charged Australian GST at the prevailing rate at the time of booking. Delegates are responsible for their own travel,9. accommodation and visa requirements. We occasionally allow reputable companies to mail details of products we feel may be of interest. If you do not wish to receive this service, please tick this box q Please note: Payment must be received in full prior to the event to guarantee your place o Payment enclosed (Cheques should be made payable to Ark Group Australia Pty Ltd) o Please invoice me I have read and accepted the booking conditions Signature G001 Expiry date Cardholder’s name Cardholder’s signature Booking conditions o Mastercard o Visa o American Express Organisation Name postal address state postcode fax phone put your details here (please print): Card number 5 ways to book your place AT this event Phone: +61 1300 550 662 Fax: +61 1300 550 663 Email: Post: Send the completed registration form to Ark Group Australia Pty Ltd, Unit 2, 69 Carlton Crescent, Summer Hill, NSW 2130 +61 (02) 8913 4000 +61 (02) 8913 4099 Web: so-web Pricing - circle choice Melbourne q Canberra q Standard Pricing q $1295 + GST = $1424.50 q $1295 + GST = $1424.50 Early bird (exp: 8/02/2017) Not valid with any other offer qsave $300 $995 + GST = $1094.50 qsave $300 $995 + GST = $1094.50 Delegate Name Job title Twitter Handle Email 1st 2nd 3rd 4th