Guiding Principles
                      for
           Designing & Implementing



Knowledge Sharing Communities for Sing...
What is NLB
 • 1 National Library
 • 22 Local Public Libraries
 • 18 Third Party Libraries under management
 • Digital Lib...
What are Knowledge Services

An online platform (under dvpt)
• Where people share with & learn from
like-minded people & s...
Why NLB develops
Knowledge Sharing Platforms



            Type of Economy                                               ...
To design such a service,
we tried to answer one question


                                  How come web 2.0
           ...
Lessons Learnt

                 Olivier Amprimo, NLB – 11/10
Acknowledge the web
                                        is the principal source of information
                Enrich ...
Embrace the Flow
Deal with Push (rather than Pull)
Filters rather than Search




                                    Bene...
Articulate Digital and Physical
with features that help reinforce one and the other


                                    ...
Embed Learning and Knowledge Capitalization processes
into Collaboration




                                           Be...
Recognize that
interactions are not just about collaboration




Benefit
A way to have systems and process architecture co...
Recognize that
interactions are not just about collaboration




Benefit
A way to address and engage the lurkers
by reduci...
Hide complexity
                    with a light user interface
                           & a phased delivery




Benefit...
Take Away




• Enrich your Knowledge Services dynamically with external content
• Deal with Push (rather than Pull); Filt...
@ Tim Wieringa (aka Lapsaptong) for the early review and suggestions

Credits:

• Photography page 1 (CC): RESOLVE by vaxZ...
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Olivier amprimo

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Olivier amprimo

  1. 1. Guiding Principles for Designing & Implementing Knowledge Sharing Communities for Singaporeans Lessons Learnt from Past & Current Successes (web 2.0) & Failures (CoPs) Olivier Amprimo, NLB – 11/10
  2. 2. What is NLB • 1 National Library • 22 Local Public Libraries • 18 Third Party Libraries under management • Digital Library Services What NLB does on the digital side • e-Books & Databases Acquisition • Content Digitization • Content Preservation • Cataloguing • Web Sites and Services • Mobile Services • Knowledge Sharing Platforms Olivier Amprimo, NLB – 11/10
  3. 3. What are Knowledge Services An online platform (under dvpt) • Where people share with & learn from like-minded people & specific services; • Based on social computing and semantic computing; • Supporting Singaporeans to be more competitive in a knowledge economy. Funded by the Government One element of a broader base of digital services A knowledge management initiative, with a “2.0” touch! Olivier Amprimo, NLB – 11/10
  4. 4. Why NLB develops Knowledge Sharing Platforms Type of Economy Innovation and Experience Intensive Knowledge and Technology Intensive Capital Intensive Skills Intensive Labour Intensive 1960’ 1980’ 2000’ Knowledge is recognized as a key competitive advantage NLB is recognized as a key actor for life-long learning Olivier Amprimo, NLB – 11/10
  5. 5. To design such a service, we tried to answer one question How come web 2.0 is more successful than CoPs Experience & Research have helped us learn & come up with design principles Olivier Amprimo, NLB – 11/10
  6. 6. Lessons Learnt Olivier Amprimo, NLB – 11/10
  7. 7. Acknowledge the web is the principal source of information Enrich your knowledge services dynamically with external content. Benefits • Initial Content will not be provided by community members • Continuous discovery creates stickiness Olivier Amprimo, NLB – 11/10
  8. 8. Embrace the Flow Deal with Push (rather than Pull) Filters rather than Search Benefits • Findability and productivity • Consistency in the computing experience (computer, tablet, mobile) Olivier Amprimo, NLB – 11/10
  9. 9. Articulate Digital and Physical with features that help reinforce one and the other Digital one service Physical Benefits A way to make digital platforms relevant; not nice to have Olivier Amprimo, NLB – 11/10
  10. 10. Embed Learning and Knowledge Capitalization processes into Collaboration Benefit A way to put KM in the center of attention of users and managers. Olivier Amprimo, NLB – 11/10
  11. 11. Recognize that interactions are not just about collaboration Benefit A way to have systems and process architecture consistency, without necessarily having a one-size-fits-all tool. Olivier Amprimo, NLB – 11/10
  12. 12. Recognize that interactions are not just about collaboration Benefit A way to address and engage the lurkers by reducing the cost of participation Olivier Amprimo, NLB – 11/10
  13. 13. Hide complexity with a light user interface & a phased delivery Benefit A way to boost adoption at a fraction of the cost Olivier Amprimo, NLB – 11/10
  14. 14. Take Away • Enrich your Knowledge Services dynamically with external content • Deal with Push (rather than Pull); Filters rather than Search • Digital features that help reinforce physical interactions • Embed Learning and Knowledge Capitalization processes into Collaboration • Recognize that interactions are not just about collaboration • Hide complexity with a light user interface & a phased delivery Olivier Amprimo, NLB – 11/10
  15. 15. @ Tim Wieringa (aka Lapsaptong) for the early review and suggestions Credits: • Photography page 1 (CC): RESOLVE by vaxZine http://www.flickr.com/photos/vaxzine/288280613 / • Photography page 2 (CC): NLB – National Library Board by koalazymonkey http://www.flickr.com/photos/koalazymonkey/4154474886/ • Photography page 3 (CC): Grids by shuffleart http://www.flickr.com/photos/shuffle-art/2592050511/ • Photography page 4 (CC): Escalator by Joaobambu http://www.flickr.com/photos/joao/329715089/ • Photography page 5 (CC): Questioned Proposal by Eleaf http://www.flickr.com/photos/eleaf/2536358399 / • Photography page 6 (CC): Rubiks 2 by DublinMedia http://www.flickr.com/photos/webwizzard/3931165028/ • Photography page 7 (CC): Cyber Girl by WebWizzard http://www.flickr.com/photos/webwizzard/3931165028/ • Photography page 8 (CC): Espiral de agua by fah-lo-sue http://www.flickr.com/photos/fah-lo-sue/2767206511/ • Photography page 9: Blue and Grey by Lynn (Gracie’smom) http://www.flickr.com/photos/apophysis_rocks/330451144/ ) • Photography page 10: Mille-pattes prisonnier de l’ambre by Museumdetoulouse http://www.flickr.com/photos/museumdetoulouse/3561669361/ • Photography page 13: Zen Garden by euart http://www.flickr.com/photos/euart/282104427/ • Photography page 14 (CC): Honk!!! Honk!!! Honk!!! :))) by Denis Collette http://www.flickr.com/photos/deniscollette/1817034358/ • Photography page 15: Xie Xie by Hina :-) http://www.flickr.com/photos/hinaet/270591790/ Olivier Amprimo, NLB – 11/10

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