carolyn austin

535 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
535
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
16
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

carolyn austin

  1. 1. Capturing and benefiting from tacit knowledge within law firms<br />An interactive facilitated session<br />1 March 2011<br />
  2. 2. Is "capturing tacit knowledge" an oxymoron?<br /> "Tacit knowledge is the wealth of know-how that resides in people's heads, deeply rooted in their life experience and learning."<br />Verna Allee, 2000<br />
  3. 3.
  4. 4. SECI model (Nonaka and Takeuchi 1995)<br />Socialisation<br />Externalisation<br />Tacit tacit<br />Tacit explicit<br />Explicit tacit<br />Explicit explicit<br />Internalisation<br />Combination<br />
  5. 5. Ecological model (2010)<br />"Stop creating and using recipes – instead, educate chefs." (Snowden)<br />Invest in connecting people to enable knowledge flow<br />
  6. 6. Capturing tacit knowledge?<br />Mentoring<br />Active learning<br />Collective intelligence<br />Communities, networks and collaborations<br />
  7. 7. Barriers to tacit knowledge sharing<br />The expert<br />It's hard to articulate<br />No one has ever tried to articulate it<br />Incentives to keep the knowledge tacit<br />
  8. 8. Barriers to tacit knowledge sharing<br />The learner<br /><ul><li>Objectives not aligned with the expert
  9. 9. Not ready to absorb it
  10. 10. Different thinking style preferences
  11. 11. Lack of proximity to expert</li></li></ul><li>Modes of knowledge transfer<br />Socratic questioning<br />Stories with a moral<br />Rules of thumb<br />Directives/presentations<br />Active learning<br />Passive reception<br />
  12. 12. Guided experience – some examples<br />The elder statesman<br />The "page turn" <br />Flexible work practice<br />
  13. 13. You are what you share – 3 "C"s<br />"…People want to go online and check out their friends, so why not build a website that offers that? Friends, pictures, profiles, whatever you can visit, browse around, maybe it's someone you just met at a party. Eduardo, I'm not talking about a dating site, I'm talking about taking the entire social experience of college and putting it online."<br />- The Social Network<br /> - Collaboration<br /> - formal<br /> - informal<br /><ul><li> Communities and networks
  14. 14. Conversation and storytelling
  15. 15. How does the "social network" of the firm shape collaboration?</li></li></ul><li>Exploring knowledge within law firms<br />Knowledge within law firms is not restricted to legal advice or precedents<br />It includes:<br />"Formal" advice and precedents<br />Knowledge of clients<br />Knowledge of the business<br />Knowledge of the industry<br />Knowledge of competitors<br />This knowledge can be captured in systems (explicit) or held tacitly<br />
  16. 16. Facilitated workshop<br />Break into 4 groups<br />Each group to discuss a "case study" exploring the different aspects of KM discussed today<br />The group has 15 minutes to discuss <br />Present back their recommendations (5 minutes)<br />
  17. 17. The group of 4: focus<br />Each group to tackle a specific issue<br />Breaking down the "silos"<br />G1<br />G2<br />G3<br />G4<br />
  18. 18. Questions<br />Further information<br />Carolyn Austin | National Precedents Manager<br />T: +61 2 9513 2438<br />E: carolyn.austin@middletons.com<br />Michael Hubble-Marriott | National Information Services Manager<br />T: +61 3 9205 2127<br />E: michael.hubblemarriott@middletons.com<br />syddocs 2334759<br />

×