San Francisco 30th Anniversary                                 Barcelona Supplies Market                                  ...
San Francisco 30th Anniversary                                                       Agenda      1.        The Client and ...
San Francisco 30th Anniversary                                 Business Opportunity   Private campus networks, specially w...
San Francisco 30th Anniversary                                  Business Opportunity                Where to apply and get...
Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary          18th Century Business                     ...
San Francisco 30th Anniversary                                                 The Client      MERCABARNA                 ...
San Francisco 30th Anniversary                                               The Project      Design, implement and opera...
San Francisco 30th Anniversary                                        Too Many Clients   The Actual Client (who pays the c...
San Francisco 30th Anniversary                                           Project History         4th Qtr 1992 Feasibility...
San Francisco 30th Anniversary                                 Consultancy Services   • How did we get the client?        ...
Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary          18th Century Business                     ...
San Francisco 30th Anniversary                                 Network Architecture          Content Analytics      Privat...
San Francisco 30th Anniversary                                 Physical Network Topology          Double star topology   ...
San Francisco 30th Anniversary                                 Network IP Architecture          Only one network for voice...
San Francisco 30th Anniversary                                                           Ethernet Network                 ...
San Francisco 30th Anniversary                                                      Voice Network            B0           ...
San Francisco 30th Anniversary                                                               Wi-Fi   - Wireless Security  ...
San Francisco 30th Anniversary                                                    IP Video                                ...
San Francisco 30th Anniversary                                                     Services Facility Manager            C...
San Francisco 30th Anniversary                                 Technological Partners                                 Cabl...
San Francisco 30th Anniversary                                                       Figures   Most significant figures:  ...
San Francisco 30th Anniversary                                         New Projects – Next Phase       Try to get a virtu...
Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary          18th Century Business                     ...
San Francisco 30th Anniversary                                    First Financial Model                                   ...
San Francisco 30th Anniversary                                 Current Financial Model        For Facility Manager the net...
San Francisco 30th Anniversary                                 Current Financial Model (II)    Facilities Manager (FM) ca...
San Francisco 30th Anniversary                                 Preferred Financial Model                                  ...
Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary          18th Century Business                     ...
San Francisco 30th Anniversary                                              Management Model              Businesses run o...
San Francisco 30th Anniversary                                             Management Model            Get ahead of user n...
San Francisco 30th Anniversary                                 Management Know-How   Consultant Strategy             • Mee...
Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary          18th Century Business                     ...
San Francisco 30th Anniversary   How to maintain and increase customer                                    loyalty over fou...
San Francisco 30th Anniversary      How to maintain and increase customer                                      loyalty ove...
San Francisco 30th Anniversary                                 Marketing is Networking    Mr. Maymo, MB CEO, says: “Telec...
San Francisco 30th Anniversary                                 Marketing is Networking    STC                         mem...
San Francisco 30th Anniversary                                                Questions?             Please speak slowly. ...
San Francisco 30th Anniversary                                             Thanks. . .          For your attention and so...
Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary          18th Century Business                     ...
San Francisco 30th Anniversary                                     Author’s Resume     Agustín Argelich Casals           ...
San Francisco 30th Anniversary                                 Argelich Ingenieros Contact Data:    Rambla de Catalunya 11...
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Bringing 21st Century IT Solutions to an 18th Century Business

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Bringing 21st Century IT Solutions to an 18th Century Business

  1. 1. San Francisco 30th Anniversary Barcelona Supplies Market MERCABARNA TELECOMMUNICATIONS NETWORK Bringing 21st Century IT Solutions to an 18th Century Business Agustín ArgelichArgelich Ingenieros S. L., Barcelona (Spain – Europe)Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -1-
  2. 2. San Francisco 30th Anniversary Agenda 1. The Client and the Project 2. Technical Aspects 3. Financial Model 4. Ongoing Management 5. ConclusionsBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -2-
  3. 3. San Francisco 30th Anniversary Business Opportunity Private campus networks, specially with direct and indirect clients, are a good consultancy business opportunity because:  They offer long-term relationships.  High investments  Complex environments.  Are not easy to design, manage and operate. Main benefits for a consultant:  Earn some money  Develop all your skills and apply all your knowledge.  It is a great professional challenge.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -3-
  4. 4. San Francisco 30th Anniversary Business Opportunity Where to apply and get profit of Private campus networks expertise? Potential Campus Network Clients  Airports  Seaports  Business parks and industrial areas  University campuses  Resorts and hotels (we also have a significant experience in these areas)  Luxury residential areas.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -4-
  5. 5. Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary 18th Century Business MERCABARNA TELECOM NETWORK Introduction The Client and the ProjectBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -5-
  6. 6. San Francisco 30th Anniversary The Client MERCABARNA Barcelona Supplies Market • The Barcelona Food Unit, covering an area of 90 hectares (225 acres) in the Free Trade Zone. • It is home to the wholesale Fruit and Vegetable, Fish and Flower markets and the Abattoir. • 800 businesses from the foodstuff sector are located on the industrial estate. • Supplies over 10 million people directly. • One of the most important international distribution centers for fresh products. • The market has been globalized, Mercabarna is a variation of Wall Street. It purchases and sells worldwide.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -6-
  7. 7. San Francisco 30th Anniversary The Project  Design, implement and operate a state- of-the-art private telecom network to solve inside and outside facility telecom needs  Provide a competitive advantage to businesses installed in MB from other food units or industrial areas  Powerful voice, data and video network  Create a powerful telecom user group to achieve better pricesBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -7-
  8. 8. San Francisco 30th Anniversary Too Many Clients The Actual Client (who pays the consultant fees) MERCABARNA Barcelona Supplies Market Mercados de Abastecimientos de Barcelona S. A. (MBSA) is a public company Shareholders: 51% Barcelona City Council 49% MERCASA: Spanish Company for Food Wholesale Markets MBSA is a public company working as a private company. MBSA is the Facility Manager and also the owner of the facility The Indirect Clients (clients of MBSA) 800 companies grouped in sectorial associations (Fish, Meat, Flowers and Fruits and Vegetables) Each association negotiates with MBSA. They rent points of sale in the Market and space to build their own stores and offices. The Actual Client and almost all Indirect Clients are telecom network users.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -8-
  9. 9. San Francisco 30th Anniversary Project History  4th Qtr 1992 Feasibility studies  2nd Qtr 1993 Finish studies without approval. Spanish economic crisis after 92 events  2nd Qtr 1995 Reboot  1st Qtr 1996 Agreement between Facility Manager and Fruits and Vegetables Sector to begin.  January 1997 Phase I Fruits and Vegetables network working as an internal network  December 1997 1st agreement with a carrier to connect network to public networks. Global One (France Telecom)  1st Qtr 1998 Phase II: Network of complementary activities zone seaside  December 1998 Cellular user group. Agreement with Vodafone  1st Qtr 1999 Phase III Network of Flower Market, Abattoir and Access gates.  1st Qtr 2000 Phase IV Network of complementary activities zone mountain side  2nd Qtr 2000 Network manager and new fixed telecom carrier: Al-PI (France Telecom)  3rd Qtr 2002 Phase V: Network of Fish Market 2nd Qtr 2004 Ethernet Network migration from hubs to switches 14 years   1st Qtr 2005 Wi-Fi  2nd Qtr 2006 Videosurveillance using Video IP (160 cameras)  3rd Qtr 2006 Migration from TDM to VoIP  Step by step.  Too slow from a consultant’s point of view. Patience gets you there.  The consultant can see the project and its potential and benefits, but the client groups (direct and indirect) need too much time to understand and to overcome their fear of failure.  External aspects, not telecom, have too much influence on decisions.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary -9-
  10. 10. San Francisco 30th Anniversary Consultancy Services • How did we get the client? • In December 1992 MB asked for a second opinion for a network design done, free of charge, by a telecom installer (system integrator). • When the client received our study, he decided he needed an independent consultant to lead the project. • What consultancy services do we provide to MB? • Feasibility studies • Negotiate the agreements between the end user and the Facility Manager • Design and re-design financial models • Prepare technical specifications. Network design. • Select systems integrators. Public tender process. Propose and negotiate contracts. • Project management of the implementation phase. Acceptance test. • Select network manager. Public tender process. Propose and negotiate contracts. • Select carriers. Fixed and wireless (cellular). • Ongoing network management supervision • Propose new investments and projects. Discuss with carriers and network manager.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 10 -
  11. 11. Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary 18th Century Business MERCABARNA TELECOM NETWORK Technical Aspects Campus Voice, Data and Video Network SolutionsBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 11 -
  12. 12. San Francisco 30th Anniversary Network Architecture Content Analytics Private Telephony Industrial REAL-TIME REAL-TIME and OFF-LINE Signals Alert Network Applications Power Supply, Alert Research Tools Analog Digital & IP Lights, Cold, HVAC Statistics Network Video IP Voice Data Control Management CAPILAR NETWORK Twisted Pair CAT Ve and CAT VII and Wi-Fi 802.11g Ethernet 10/100/1000 BACKBONE or CAMPUS NETWORK Single and Multimode Fiber 2x1 Gbit links between nodesBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 12 -
  13. 13. San Francisco 30th Anniversary Physical Network Topology  Double star topology  Complementary activities zone (yellow):  Market buildings (red): twisted • A node in each block pair Cat Ve and Cat VII to each • Multimode fiber directly to each point of sale company buildingBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 13 -
  14. 14. San Francisco 30th Anniversary Network IP Architecture Only one network for voice, data, video and control Ethernet WAN Remote office Hotspot Biometrics Access Control Video IP Audio VoIP Output Trigger Alerts Workstations Audio Input LAN Video Server Voice Server Network Database Management Mass Storage ApplicationsBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 14 -
  15. 15. San Francisco 30th Anniversary Ethernet Network FLOR Z0 C2950-48 C3550-24-FX EX MERCATRADE 24 x RJ-45 MERCAEUROFRIO C3550-24-FX 24 x RJ-45 FRIGOSCANDIA C2950-24 Z1 3 X C2950-24 BANCS C3508 C3550-24-FX C3508 C-3550-24-FX 24 x RJ-45 C3550-24-FX C3548 CC1 A GBIC3 del 6509 C2950-24 CD2 C2950-24 CD1 CD3 A GBIC1/GBIC2 del 6509 3750G-24TS-E C2950-24 24 x RJ-45 G0 A C2950-48 C2950-48 D C3508 24 x RJ-45 24 24 x RJ-45 x RJ-45 (del PEIX) C2950-24 24 x RJ-45 CD4 3750G-12S-S 24 x RJ-45 3750G-12S-S 24 x RJ-45 C2950-48 3750G-24TS-E B C2950-48 24 x RJ-45 24 x RJ-45 C2950-48 E 24 x RJ-45 24 x RJ-45 C2950-24 C2950-24 24 x RJ-45 24 x RJ-45 24 x RJ-45 PEIX C2950-48 24 x RJ-45 C3548 C3548 C3548 C3548 C C2950-48 F 24 x RJ-45 C2950-24 C2950-24 G C2950-24 P0 C3508 P1 P2 P3 C2950-24 C2950-24 Video SX Video LX Punt Verd FRIMERCAT-2 LX LINK SX LINK GIGASTACKBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 15 -
  16. 16. San Francisco 30th Anniversary Voice Network B0 FISH 160 ext. a/b B2 8 E&M W2 1 PRI ISDNI FRANCE TELECOM Ethernet (AL-PI) IP PHONES B2 GSM MOBILE/WIRELESS 4 PRI Head office G 2Mbps E B3 B W2 B1 112 ext. a/b 16 ext. dig. So W2 B2 128 ext. a/b 320 ext. a/b F C Network Supervisor W2 128 ext. a/b B2 112 ext. a/b W2 Voice Mail Node G0 QSICS Bus 50Mb Tenovis 160 ext. a/b Node Z0 B2 - 2200 Analog & Digital 8 E&M W2 - 100 IP Extensions CultivarBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 16 -
  17. 17. San Francisco 30th Anniversary Wi-Fi - Wireless Security • All transmissions are encrypted using IPSEC, L2TP or PPTP. • Each terminal uses a VPN tunnel. • ACS radius assigns an IP address of a business VLAN. - Wi-Fi Management • Channel assignment • Intrusion detection: unauthorized access points • Complex implementation phase Internet Internet VPN 3000 VPN 3000 PIX Access Point 120 access points Catalyst 6500 Catalyst 29XX Catalyst 35XX Usuarios Wireless ACS / WLSE / DHCPBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 17 -
  18. 18. San Francisco 30th Anniversary IP Video • Really easy to add or Remote Control Anywhere move any camera; you INTERNET only need a network. • Video content analysis Control Center Motion Detection Camera LAN Outdoor Camera Indoor Camera Video Cameras: 160 Video CODECS: MPEG-4 and MJPEG On-line: 1 week Video Size: 1 CIF (352 X 288): Record: 24x7 Frames: 15 fps Permanent bandwidth per camera: 1.5 MbitsBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 18 -
  19. 19. San Francisco 30th Anniversary Services Facility Manager  Corporate LAN and Internet access  Corporate PBX  Video surveillance  Industrial Control: light, electrical consumption control, cold stores  Access Control Applications Facility Users  Corporate VLAN  VPN with external offices  Virtual corporate PBX fixed and mobile abbreviated number plan  Best prices for telecom services, calls, WAN, InternetBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 19 -
  20. 20. San Francisco 30th Anniversary Technological Partners Cabling system Ethernet Network switches and Wi-Fi Equipment, Security: Firewalls and VPN Servers Voice Video IP, cameras and record and analysis platform Network Manager and fixed telecom carrier Wireless carrierBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 20 -
  21. 21. San Francisco 30th Anniversary Figures Most significant figures: Market figures:  1,067,000 tones of products commercialized in Fruits Market  90,000 tones of fish, seafood and frozen commercialized in Fish Market  19 millions of products commercialized in Flower Market  33,000 tones of cattle slaughtered in abattoir  More than 3,600,000 vehicles run inside the market every year Telecommunications figures:  1 Gbit Internet Connection  100 Wi-Fi antennas  450 business data connections at 100 and 1000 Mb  350 VLANS  2,200 fixed telephony extensions  Pool of 1,100 cellular phones integrated into the fixed telephone network  160 IP video camerasBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 21 -
  22. 22. San Francisco 30th Anniversary New Projects – Next Phase  Try to get a virtuous circle of permanent improvements.  Continuously propose new applications, solutions. Explain new technologies. New Ideas • Facility Security: control video cameras accessed thru security agents’ PDA • Voice migration from TDM to VoIP. Wireless VoIP • Industrial control using IP:  Power Consumption  Light  Industrial Cooling  HVACBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 22 -
  23. 23. Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary 18th Century Business MERCABARNA TELECOM NETWORK Financial Model A Win-Win SolutionBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 23 -
  24. 24. San Francisco 30th Anniversary First Financial Model Users Pay Facility Manager Disadvantages: • Appears to users that Facility Manager provides telecom services. • It is not the Facility Manager’s business. Fix Telecom System Carrier Integrator Facility Cisco AMP Avaya Sony ... Users Owner & Manager Consultant Network Investments Manager Services FeesBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 24 -
  25. 25. San Francisco 30th Anniversary Current Financial Model For Facility Manager the network is now a Financial Business Fix Telecom Network System Carrier Manager Integrator Facility Cisco AMP Avaya Sony ... Users Owner & Manager Consultant Cellular Investments Telecom Services Carrier Network rent income FeesBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 25 -
  26. 26. San Francisco 30th Anniversary Current Financial Model (II)  Facilities Manager (FM) capitalizes network and receives rent from carriers to pay it off.  For FM this is a financial business in itself, but the facility also attracts more and more qualified clients indirectly.  End users pay directly to the carriers and pay complementary particular investments. Model advantages: • FM possesses financial authority and also controls the network, including the quality of services. • Carriers do not need to do an important investment in last mile. Get a lot of clients in only one point, the central node. • Users have powerful, cheap and fully managed telecom services. • All players are focused on their business.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 26 -
  27. 27. San Francisco 30th Anniversary Preferred Financial Model An Independent Network Manager Additional advantages: • Permanently select best carriers • Only one invoice and one contact point for end users Fix Telecom System Carrier Integrator Facility Cisco AMP Avaya Sony ... Network Users Owner & Manager Manager Consultant Cellular Telecom Investments Carrier Services Network rent income FeesBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 27 -
  28. 28. Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary 18th Century Business MERCABARNA TELECOM NETWORK Ongoing Management ModelBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 28 -
  29. 29. San Francisco 30th Anniversary Management Model Businesses run on networks, and networks run with management Three levels:  Facility Manager Board of Directors: when telecom issues are being discussed, the telecom consultant is invited. Take strategic decisions to achieve business objectives.  Work group or supervising committee: objective quality control and price of services and propose new investments and applications. Analyze statistics.  Users committee Supervisor Committee FM Technical Director Network Facility Manager Consultant Manager Network Engineering staff Management members Supervision Maintenance Technical Head of Head of Commercial Director Director Operations Engineering Engineering staff 3 staff members 2 staff members membersBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 29 -
  30. 30. San Francisco 30th Anniversary Management Model Get ahead of user needs Look for the best interlocutor Users Committee Users Supervisor Committee Representative of Representative of Representative of Representative of Network Fruits & Vegetables Flowers Market Facility Manager Consultant abattoir users Fish Market users Management Market users usersBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 30 -
  31. 31. San Francisco 30th Anniversary Management Know-How Consultant Strategy • Meetings with too many people are dangerous. Unexpected things can happen. • Control large meetings. Consultant must prepare the agenda and the minutes. • The scope, objective and agreements as well as conclusions must be closed before formal meetings are held and discussed separately with the different players. Real work must be done before and discretely. • The consultant’s power is his integrity and knowledge. The consultant is who has more information, unfortunately not all the information. Facility Manager Strategy • Why a supervising committee. To solve problems in advance before users detect them. • FMs have too many communication problems with users (human relationship) who also have telecom problems, so Network Manager under Consultant supervision has to solve all technical incidents and service requests. • Users had to talk only with the Network Manager without involving FM.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 31 -
  32. 32. Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary 18th Century Business MERCABARNA TELECOM NETWORK ConclusionsBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 32 -
  33. 33. San Francisco 30th Anniversary How to maintain and increase customer loyalty over fourteen years (I) Only Some Ideas - Not All Possible Ways  Be Always Patient, with people and with money. Do not focus only on short-time business. Avoid working for free.  If you make a mistake, say “I am sorry; I will do better next time. We are making our best effort.”  Be imaginative about fees. Play with fixed and variable components. Choose the right moment to submit the invoices.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 33 -
  34. 34. San Francisco 30th Anniversary How to maintain and increase customer loyalty over fourteen years? (II) • Identify major risks and manage them:  Changes in key client contact people. Necessary to resell yourself.  Carriers’ arrogance. They want to control all aspects. They will try again and again to persuade clients that they do not need an independent consultant. Do not sleep. • Clever clients understand why they need an independent consultancy. Look for clever clients. • Select “partners”. Specialized companies are the best. Do not put your business in the hands of too big companies, such as a carrier. • “Slalom skier strategy”: get ahead of problems, you have to turn before you arrive at a slalom pole. There are always warnings announcing a problem.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 34 -
  35. 35. San Francisco 30th Anniversary Marketing is Networking  Mr. Maymo, MB CEO, says: “Telecom networks allow small companies to better compete with large organizations”. The MB network has also a social component  All businesses need telecom networks, also traditional ones.  A telecom network is the nervous system of all organizations and facilities. Without networks they cannot coordinate well.  Networks will be present everywhere.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 35 -
  36. 36. San Francisco 30th Anniversary Marketing is Networking  STC members should share project expertise.  A project alive during fourteen years is a good reference, STC members can use it.  Increase relationships between USA and EuropeBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 36 -
  37. 37. San Francisco 30th Anniversary Questions? Please speak slowly. My English is not perfect.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 37 -
  38. 38. San Francisco 30th Anniversary Thanks. . .  For your attention and sorry for my limited English proficiency.  To Henry Baird for his help and suggestions.  To the Conference Organizing Committee for selecting this Mercabarna Telecom Network Business Case.  To my team in Barcelona: Ignasi, Ana, Juan, Anabel, Dani and Sandra.  To my wife for her special patience and permanent support. To my whole big family.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 38 -
  39. 39. Bringing 21st Century IT Solutions to anSan Francisco 30th Anniversary 18th Century Business MERCABARNA TELECOM NETWORK Author Contact DataBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 39 -
  40. 40. San Francisco 30th Anniversary Author’s Resume Agustín Argelich Casals  Technical Telecom Engineer (12/1986) www.salle.url.edu  European Engineer (no. 12,868 ES) www.feani.org  STC MEMBER (06/2006)  Owner. Director. Principal Consultant. ARGELICH INGENIEROS S. L. Independent Telecom Consultant and Engineering Company since 10/1992 Previous professional experience  Barcelona 92 Olympic Organizing Committee (04/1990 to 10/1992.). Technology Director IX Paralympic Games Barcelona 92. Telecom Controller during Olympic Games.  Ascó Nuclear Power Plant. (03/1988 to 03/1990). Telecom Manager  Spanish Air Force. USA and Spanish Common Air Base in Saragossa (03/1987 to 02/1988). Lieutenant.Bringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 40 -
  41. 41. San Francisco 30th Anniversary Argelich Ingenieros Contact Data: Rambla de Catalunya 112 08008 Barcelona Tel. + 34 93 415 12 35 Fax + 34 93 217 42 98 e-mail: argelich@argelich.com www.argelich.com Main clients: roca.es laufen.com mercabarna.es manpower.es editorialcasals.com sagelogiccontrol.com nyn.es rsmseguros.es ub.es panrico.com aena.es fibanc.com atll.esBringing 21st Century IT Solutions to an 18th Century Business© Fall 2006 Conference & STC 30th Anniversary - 41 -

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