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What make it Cloudy ?
aligning Technology with business requirements
Georges MOKHBAT
V Barcelona Communications Technology...
2
Macom expertise
Independent Communications Technology consulting firm
Experienced consulting team
Strong value propositi...
3
What is Cloudy ?
 Cloud services were always available in the IT industry…..
̶ 1970’s: TSO, APL, Centrex services….
….....
4
Confidence
 Confidence means:
̶ Long term commitment
̶ OPEX type business model
 Transparency is required
 OPEX based...
5
Flexibility
 The main benefit from Cloud services lies with FLEXIBILITY but this means defining it and
organising itsel...
6
Challenges
 Need for a new business environment
̶ From vendor side: transparency, long term perspective
̶ From user sid...
7
How ?
 Don’t mix Outsourcing with “Clouding”
̶ Processes v/s Functions
 It is not a technology issue, it is a service ...
8
How ?
 Classify your Applications portfolio
̶ CRM, ERP,….
̶ What is strategic?
̶ What is heavily used in a mobile envir...
9
How ?
 Remember it is a Cloudy business out there and many grey areas:
̶ Never trust vendors
̶ Allow time for contract ...
10
Key takes
 Contract negotiations define against which Beast you are up against
 Set its game rules in the RFP
 When ...
11
Gràcies
Thank you
Gracias
Merci
‫شكرا‬
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George Mokhbat V SCTC day cloud 24 feb16

George Mokhbat presentation at V SCTC consultants day at Barcelona, talking about the risk and opportunities about cloud solutions for business

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George Mokhbat V SCTC day cloud 24 feb16

  1. 1. What make it Cloudy ? aligning Technology with business requirements Georges MOKHBAT V Barcelona Communications Technology International Day February 24th, 2016
  2. 2. 2 Macom expertise Independent Communications Technology consulting firm Experienced consulting team Strong value proposition  Corporate customers  Government policy in Telecoms/ICT  Member of the Society of Communications Technology Consultants International  +25 years of experience in customer advocacy in Communications Technology services sourcing and contract negotiations  Solid and recurring customer base across France, UK, UAE, Lebanon  International project management expertise: Europe, Middle East, US  Technical and financial expertise in technology services selection  External opinion on where the technology or market is heading preventing short term decisions from hindering the future  In-depth Market knowledge of international Telecom markets enabling now-how transfer Paris, France Beirut, Lebanon Dubai, UAE offices
  3. 3. 3 What is Cloudy ?  Cloud services were always available in the IT industry….. ̶ 1970’s: TSO, APL, Centrex services…. …...But volume was not there for it to succeed  In 2016, ̶ Volume is may be there (mobile, IoT, Applications on the move,….) ̶ Vendors hindered by their system costs and, driven by their investors, are looking for recurring revenues ̶ Corporate users are (may be) looking for increased flexibility  Recent market study (June 2015) from Netmedia indicates: ̶ 47% of EU Corporations are using Cloud services today ̶ Key drivers: Mobility and fast Systems deployment ̶ 55% of Large corporations will be looking for hybrid environments ̶ Key vendor selection criteria’s: Availability of customizable SLA’s and Private Cloud services ̶ Expertise shortage of CSP’s is considered by 38% of Corporations to be THE CHALLENGE : • Vendor Security process audit & control (for 66% of respondents) • Integration with existing systems (for 47%) • Contractual & Procurement issues (for 45%) A Clear Sky for Business Development requires  Confidence  Flexibility
  4. 4. 4 Confidence  Confidence means: ̶ Long term commitment ̶ OPEX type business model  Transparency is required  OPEX based “Businesses” that should be driven by these criteria’s are: ̶ Telco’s : have you noted how transparent they are ??? ̶ Outsourcers’: Why do customers tend to re- insource ? ̶ Software vendors : will be judged in the long run  You have to give before taking: Profitability from Cloud services cannot be short term but it is from retaining your customer  From the Users side, it is not only about costs: Customers need to integrate “service delegation into their processes”  From User perspective, this means: ̶ Talking same language: selecting a vendor that understands his business ̶ Being able to audit and control the performance ̶ Being Flexible: Being capable to switch between vendors  Clear Skies mean a complete business perspective change : both from vendor and user sides
  5. 5. 5 Flexibility  The main benefit from Cloud services lies with FLEXIBILITY but this means defining it and organising itself in order to benefit from it: ̶ Where ? ̶ Checks and Controls ?  Where: What functions ̶ Services: identification, security, management, help desk,.. ̶ Applications: which type ̶ Computing power ̶ Storage ̶ Network Bandwidth  Controls: ̶ Cross control between IT functions (Network v/s security, Application v/s networks  Does your business need it ??  Is this Flexibility needed because of current systems complexity?
  6. 6. 6 Challenges  Need for a new business environment ̶ From vendor side: transparency, long term perspective ̶ From user side : a new vision on IT corporate services ̶ Cloud services is a Change mover  What we have today ? ̶ Everyone wants all your business: status of an immature market ̶ Key Multinational players: GOOGLE, MICROSOFT, AMAZON…creating new regulatory issues (who is responsible for the connectivity ?)  How can I still address my business objectives , ̶ How do I warranty data security without engaging corporate responsibility ̶ Where is my data (and what type) located ̶ Flexibility : How do I switch suppliers ?, What is my exit or migration strategy ? ̶ How to control costs when it becomes usage driven ?  It is only once these questions are addressed that we can consider migrating to cloud  You don’t move services into Cloud…. You prepare for migrating to Cloud
  7. 7. 7 How ?  Don’t mix Outsourcing with “Clouding” ̶ Processes v/s Functions  It is not a technology issue, it is a service one ̶ Do you know how to control service providers? ̶ Have you identified cloud providers for your business?  Get prepared ̶ Review your IT processes and portfolios ̶ Build a team of controllers and auditors and avoid doers  Do your investigation: ̶ Identify vendors for each service or process : infrastructure, application, security, management ̶ Identify your cloud services broker (v/s cloud services integrator) • IAAS broker ? • SAAS broker ? • IAAS & SAAS broker ? ̶ Check on the various partnerships or links established between the various “cloud services” providers
  8. 8. 8 How ?  Classify your Applications portfolio ̶ CRM, ERP,…. ̶ What is strategic? ̶ What is heavily used in a mobile environment? ̶ What is nice to have now?  Define your Infrastructure services properly ̶ Network services ̶ Storage ̶ Computing requirements ̶ Security services  It is really a case of “selecting the specialised supplier”
  9. 9. 9 How ?  Remember it is a Cloudy business out there and many grey areas: ̶ Never trust vendors ̶ Allow time for contract negotiations ̶ A contract is usually negotiated once while the environment will change during its application  Key points to address in your contract ̶ Transparency: technical changes control, auditing measures, functions modification rules,… ̶ Flexibility: exit strategy (partial or complete) ̶ Responsibility ̶ SLA commitments and monitoring services ̶ Pricing commitments • Introduce a Productivity plan • Regular scheduled date for pricing review ̶ Data security rules, specifically personal data concerns, auditing ̶ Regulatory concerns • Services location • Vendor nature definition ̶ Applicable Law…..
  10. 10. 10 Key takes  Contract negotiations define against which Beast you are up against  Set its game rules in the RFP  When it comes to Contract negotiations, it is too late  Migrating to Cloud is about: ̶ Specialised and Focused providers ̶ Transparency ̶ Flexibility  Migration to Cloud is not about Costs
  11. 11. 11 Gràcies Thank you Gracias Merci ‫شكرا‬

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