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Css Corp Profile


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CSS Corp is a global information and communications technology company with an impeccable record for designing, developing, deploying and managing end-to-end IT and network services. From application development, testing and optimization through to enterprise-level cloud enablement and round the clock technical support services, CSS Corp provides a truly impressive range of quality services that focus on delivering strategic value and operational efficiency for its customers. CSS Corp proudly works with some of the world’s best known customer and partner brands. And, with a global multi-cultural workforce of more than 5000 staff across 20 locations worldwide, the company has established a strong global foundation to continue supporting its international customers and growth aspirations.
ICT Services - Technology Adoption, Independent Verification & Validation (IV&V), Enterprise IT Support, Customer Support Solutions, Infrastructure Management

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Css Corp Profile

  1. 1. ICT ServicesTechnology Adoption COMPANY PROFILE
  2. 2. ABOUT US CSS CORP AT A GLANCE CSS Corp is a global information and communications technol- Operations in 8 countries spread across North America, EMEA ogy company with an impeccable record for designing, develop- and APAC regions ing, deploying and managing end-to-end IT and network services. Over a decade of delivering excellence across services From application development, testing and optimization through to enterprise-level cloud enablement and round the clock techni- 5000+ resources and growing cal support services, CSS Corp provides a truly impressive range of 250+ customer engagements across the globe quality services that focus on delivering strategic value and ROI Seamless Global Delivery Model executed from across 10 for its customers. delivery centers worldwide CSS Corp proudly works with some of the world’s best known Backed by Goldman Sachs, Sierra Ventures and SAIF Partners customers and partner brands. Our commitment to client First company to get CMMi Level 5 Certification for Independent satisfaction strengthens and extends our relationships. Verification & Validation Since its humble beginning in Chennai in 1995, CSS Corp has ISO27001 certified for security management come a long way with headquarters in San Jose, CA, and a global CSS Corp ITO Technology ranked #1 among support vendors by multi-cultural workforce of 5000+ staff across 8 countries world- wide. ‘The Black Book of Outsourcing’ Winner of ‘The Great Mind Challenge for Business’ Award from IBM Dedicated “CSS Corp Labs” for Technology Innovation and R&D. CSS Corp’s “Go Cloud”“Tulip”“Service Request Tracking System , , (SRTS) for iPhone and Blackberry”“BlackBerry Chart Framework” , are just a few of CSS Corp’s innovations CSS Corp is also the first to offer cloud-based solutions for their clients on Amazons Public CloudICT ServicesTechnology Adoption COMPANY PROFILE
  3. 3. OUR MISSION100% Referenceable Customers REWARDS AND RECOGNITIONOUR VISION Ranked #1 amongst ITO technology support companies by theTo be the uncontested global leader in designing, deploying, ‘Black Book of outsourcing’ in 2010optimizing and managing scalable information and communica- Awarded Best in Customer Service bronze award at Contacttions technology and processes to enable our customers to Center World Awards in 2009achieve high levels of performance, efficiency, innovation andvalue. Awarded ‘Lotus CTO Innovation’ Award also in 2009 Won ‘Best of the Best’ Award at QAIs Annual Software TestingOUR VALUES Conference in 2009 Clinched ‘IBM The Great Mind Challenge for Business’ Award for Open & transparent with high standards of professional & the Sametime Innovation in 2009 personal integrity. Won ‘Best in Customer Service award at Contact Center World Focused on delivering enhanced value for our customers & Awards in 2007 shareholders. Also ranked #1 Mid-market IT Outsourcing Firm by the ‘Black Innovative & passionate about what we do. Book of Outsourcing’ in 2007 Having respect & creating opportunities for our multicultural IAOP rated Cybernet-SlashSupport as a Rising Star in Global workforce. Outsourcing 100 in 2007 Being socially responsible, responsive & active in Named in ‘Software’ magazine’s list of Top 500 companies our communities.OUR JOURNEY OUR SERVICESCSS Corp has come a long way since its humble beginning in 1995to become a global information and communications technologycompany with headquarters in San Jose, CA and a global multi- Cloud Enablementcultural workforce of 5000+ across 8 countries in the world. ServicesWe started up with an R&D and application development Product & Infrastructurecompany called Cybernet Software on 1995. With time and Application Adoption andgrowth, we set up two more companies, namely, SlashSupport Lifecycle Operations(the technology support division) and ReadyTestGo (our indepen- Services Servicesdent verification and validation division) in Mar, 2000. In Oct 2006,we floated ManageInfra as an Infrastructure Management Deploymentdivision of SlashSupport. Acceleration- ServicesAs we grew, the need to consolidate all our services and compa-nies grew and we combined all of them to form “CSS - Cybernet Technical Support & Carrier andSlashSupport” . Customer ConvergenceIn 2010, we acquired: Care Services UK based Aliquo Solutions Limited, a niche IT consulting firm focused on IT transformation With our industry knowledge, technology capabilities, smart Glow Networks, a telecommunications services and optimization and innovation, we are able to help our clients with engineering company providing end-to-end network services solutions to: The remote infrastructure management services (RIMS) Reduce administration & licensing cost business unit of InteQ, a leader in On Demand IT Service Management Minimize infrastructure costs Enable faster deployment cyclesAnd, with this we became “CSS Corp” - the way the world knows ustoday! Gaining access on-demand Improve utilization of technology to drive growth Improve operational performance GROWTH Deliver their products and services more effectively and efficiently SPREAD SCALE 2010 CONSOLIDATION ACQUISITION RE-BRAND
  4. 4. OUR PEOPLE OUR SUCCESS STORIESAt CSS Corp, our people are our biggest assets! Our people are the 1. We handle 36,000 technology support requests per day acrossreason behind our success. They’re the cornerstone to who we are thousands of consumer technology products for our customersand proudly represent our core values. 2. We provide first-tier telephone, email, and chat-based helpdeskWe believe in developing and retaining good quality people, so support for employees of one of our clients, in the eight primarythat they can become our leaders of tomorrow. CSS Corp believes languages, spoken in the client’s North American, European, andin offering much more than just a job. What we give our employ- Asian locations. Coverage includes the Windows, Linux, and Macees is an opportunity for a full-fledged growth - both profession- platforms, enterprise applications such as Hyperion; and otherally and personally. home-grown applicationsSome of our key people strengths are highlighted below: 3. We provided a three stage datacenter migration to a client. The migration provided them a virtualized environment, with 75% Rigorous selection process - less than 2% of applicants hired reduction in physical servers, legacy system and slashed Good mix of both lateral and campus hires operating costs Retention through attractive career growth programs and 4. We reduced operational cost/transaction by 36% for employee friendly policies Engineering and 24% in QA for a leading information company Excellent Training and Orientation across multiple domains inclusive of cutting-edge technologies, communication and 5. We provided 24 x 7 Tier 1 NOC, Tier 2/3 Support for managing leadership skills and skills needed to work as a team player in the ASP Environment and monitoring 500+ customers, 2000+ a cohesive unit servers spread over 3 data centers located in US and Europe for a leading enterprise learning software applications provider A global work culture which promotes innovation, collaboration, constant learning, growth based on performance 6. We brought 45% reduction in support calls through better and meritocracy, team-spirit and fun at work quality fixes for a leading provider of knowledge management We are an equal opportunity employer systems to the legal industry 7. We improved the customer’s (a leading global supplier of An ‘Open-Door’ policy which further reinforces the essence of accounting and business management solutions) Net Promoter our values of “Openness and Transparency” Score (NPS) from 67% in 2008 to 82% in 2009 8. We contributed to development & maintenance of over 3WE CARE million lines of code for one of the largest companies in the world specializing in Business Service Management softwareWe believe in giving back to the society that has done so much to 9. We enhanced performance from 12,000 to 30,000 transactionshelp us grow in terms of brand, company and much more. We per minute for a leading global bankbelieve that it is our duty to play an active role in building a betterworld. 10. We helped improve the scalability by 30X for a large bank in OmanWe aspire to enrich the lives and bring smiles to the faces of the 11. We are the techies behind “Tech Support for Dummies” – anless fortunate in our society. We want to make this environment innovative service. Details given on:more livable and pollution-free for our future generations.‘Green IT’ Execution Services as one of services, encouragingemployees to go paperless and adopting “Green Initiatives”, blooddonation camps, etc. are some of our initiatives in this direction.Being socially responsible, responsive & active in our communities CONTACT USis one of our core values and we will continue to nurture this.Our core focus areas are: CSS Corp Corporate Headquarters: Global Delivery Headquarters: 3031 Tisch Way 21, Sir Thyagaraya Road Suite 300 T. Nagar San Jose, CA 95128 Chennai 600017 Tel: +1 408 615 5700 Tel: +91 44 6676 8170 / 6632 2000 Fax: +1 408 615 5707 Fax: +91 44 2433 2262 For more information, you can visit You can also reach out to: Media Relations: Sales: