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E-commerce in MENA by Iyad kamal

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E-commerce in MENA
presented by Iyad Kamal, COO, Aramex International
at the ArabNet Digital Summit 2013, Dubai, UAE

Published in: Technology, Business
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E-commerce in MENA by Iyad kamal

  1. 1. Iyad Kamal Aramex @iyadkam iyad@aramex.com facebook.com/iyadkamal
  2. 2. (THE ALL NEW) eTrends in the Middle East
  3. 3. Step One:
  4. 4. Step Two:
  5. 5. Step Three:
  6. 6. Step Four:
  7. 7. 1 findings in 15 min…
  8. 8. Shipments Growth!1 70% 67%
  9. 9. Shipments Growth!2 300% 190% +1000%
  10. 10. How Heavy?3 1.25 Kg 1.45 Kg 1.15 Kg
  11. 11. Avg. Value! GCC vs Levant vs SnS 4 $115
  12. 12. What do people buy? Apparel Entertainment Books Electronics 5
  13. 13. eFulfillment Models / Dubai DC / Direct Express / Shipments / Saudi DC 6
  14. 14. Transit Time ex Dubai7 (1~4days)+1 1=COD Locals and beyonds
  15. 15. Who Buys More?8
  16. 16. The Saudi Market 65% vs. 35%Local Beyonds 9
  17. 17. 70% COD 30% Onlinen vs Payment 75% COD 25% Onlinen 01
  18. 18. Who Pays Online More?11 Jordan QatarUAEBahrain Oman Egypt OmanUAEBahrain Qatar Then Now
  19. 19. Returns Ends at 25% Starts at 10% Why do returns happen? Ends at 22% 21
  20. 20. Payment Type & Returns X 31
  21. 21. By Gender 76% 24% 41
  22. 22. How integrated are we? • Click to Ship • API • EDI • Premier Site 51
  23. 23. @iyadkam iyad@aramex.com facebook.com/iyadkamal Thank you

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