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Accessibility & User Experience - You Can't Have One Without the Other

Accessibility and UX go hand in hand. Both are after the same thing – great experiences that your ENTIRE audience can use and enjoy. Steve Grobschmidt delves into what accessibility is, dispelling some myths along the way. He also explores how UX methodologies like personas can help you make the most accessible experiences possible.

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Accessibility & User Experience
Accessibility &
User Experience:
You Can’t Have
One Without the
Other
Accessibility & User Experience
Who Am I?
Accessibility & User Experience
What is UX?
 The extent to which people
(with disabilities*) are able to
understand and use a product.
What is Accessibility?
 How a person feels about and
interacts with a product
What does a UX practioner
do?
What does an Accessibility
advocate do?
 Through research, advocacy and empathy, create
 products that meet user expectations and needs
Accessibility & User Experience
Great Perspectives (And Challenges)...
 Reframing Accessibility for the Web (Anne Gibson)
http://alistapart.com/article/reframing-accessibility-for-the-web
 “We can reframe accessibility in terms of what we provide,
not what other people lack.”
 “We seem to live in a world where the able-bodied among us
are considered normal, and everyone else must strive to
attain that level.”
- I Am Not Broken: The Language of Disability, Bookworm Blues
http://www.bookwormblues.net/2014/09/10/i-am-not-broken-the-
language-of-disability/
Accessibility & User Experience
Accessibility
A Brief
Overview
Accessibility & User Experience
Some (Mis)Perceptions of Accessibility
 Accessibility = just blindness
 It’s just not a big enough % of our audience
 “All of our users need to be able-bodied”
 “Accessibility is just for government compliance”
 “You can’t expect an experience to work the same for
everybody.”
 “It’s too difficult to make an application/web experience
accessible”
Ad

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Accessibility & User Experience - You Can't Have One Without the Other

  • 1. Accessibility & User Experience Accessibility & User Experience: You Can’t Have One Without the Other
  • 2. Accessibility & User Experience Who Am I?
  • 3. Accessibility & User Experience What is UX?  The extent to which people (with disabilities*) are able to understand and use a product. What is Accessibility?  How a person feels about and interacts with a product What does a UX practioner do? What does an Accessibility advocate do?  Through research, advocacy and empathy, create  products that meet user expectations and needs
  • 4. Accessibility & User Experience Great Perspectives (And Challenges)...  Reframing Accessibility for the Web (Anne Gibson) http://alistapart.com/article/reframing-accessibility-for-the-web  “We can reframe accessibility in terms of what we provide, not what other people lack.”  “We seem to live in a world where the able-bodied among us are considered normal, and everyone else must strive to attain that level.” - I Am Not Broken: The Language of Disability, Bookworm Blues http://www.bookwormblues.net/2014/09/10/i-am-not-broken-the- language-of-disability/
  • 5. Accessibility & User Experience Accessibility A Brief Overview
  • 6. Accessibility & User Experience Some (Mis)Perceptions of Accessibility  Accessibility = just blindness  It’s just not a big enough % of our audience  “All of our users need to be able-bodied”  “Accessibility is just for government compliance”  “You can’t expect an experience to work the same for everybody.”  “It’s too difficult to make an application/web experience accessible”
  • 7. Accessibility & User Experience Disabilities...by the Numbers  People (all ages) with a disability in the US: 12.1% (2012)  Those 21-64: 10.4%
  • 8. Accessibility & User Experience Disabilities More Than Just Blindness
  • 9. Accessibility & User Experience Vision Disabilities  Blindness  Poor Vision  Color Blindness  About 6.2% of people 15 and older experienced some level of difficulty with seeing, hearing, or having their speech understood (2010 Census Bureau)
  • 10. Accessibility & User Experience World Headquarters Cincinnati, Ohio Hearing Disabilities  Hard of Hearing  Deaf  About 6.2% of people 15 and older experienced some level of difficulty with seeing, hearing, or having their speech understood (2010 Census Bureau)
  • 11. Accessibility & User Experience World Headquarters Cincinnati, Ohio Motor Disabilities  Cerebral palsy  Muscular dystrophy  Arthritis  About 12.6% of people 15 and older had limitations associated with ambulatory activities of the lower body including difficulty walking, climbing stairs, or using a wheelchair, cane, crutches, or walker (2010 Census Bureau)
  • 12. Accessibility & User Experience World Headquarters Cincinnati, Ohio Cognitive and Other Disabilities  Attention Deficit  Dyslexia  Seizures  About 6.3% of people 15 and older experienced difficulty with some kind of cognitive, mental, or emotional functioning. (2010 Census Bureau)
  • 13. Accessibility & User Experience World Headquarters Cincinnati, Ohio Environmental  Rooftop Displays  Poor Lighting  Multiple Interfaces
  • 14. Accessibility & User Experience UX Techniques And Accessibility Archetypes/ Personas
  • 15. Accessibility & User Experience World Headquarters Cincinnati, Ohio Example Users: Building Automation World Poor Vision Color Blindness Blindness Hard of Hearing Deaf Arthritis Motor Skill Limitations Seizures Attention Deficit Dyslexia Poor or Too Much Lighting  Facility Operator?  Service Technician?  Security Guard?  Security Operator?  Case Investigator?  Facility Manager?  Director?  CEO?  Nurse?  Teacher?
  • 16. Accessibility & User Experience World Headquarters Cincinnati, Ohio Poor Vision Color Blindness Blindness Hard of Hearing Deaf Arthritis Motor Skill Limitations Seizures Attention Deficit Dyslexia Poor or Too Much Lighting  Facility Operator?  Service Technician?  Security Guard?  Security Operator?  Case Investigator?  Facility Manager?  Director?  CEO?  Nurse?  Teacher? Example Users: Building Automation World
  • 17. Accessibility & User Experience World Headquarters Cincinnati, Ohio Poor Vision Color Blindness Blindness Hard of Hearing Deaf Arthritis Motor Skill Limitations Seizures Attention Deficit Dyslexia Poor or Too Much Lighting  Facility Operator?  Service Technician?  Security Guard?  Security Operator?  Case Investigator?  Facility Manager?  Director?  CEO?  Nurse?  Teacher? Example Users: Building Automation World
  • 18. Accessibility & User Experience World Headquarters Cincinnati, Ohio Poor Vision Color Blindness Blindness Hard of Hearing Deaf Arthritis Motor Skill Limitations Seizures Attention Deficit Dyslexia Poor or Too Much Lighting  Facility Operator?  Service Technician?  Security Guard?  Security Operator?  Case Investigator?  Facility Manager?  Director?  CEO?  Nurse?  Teacher? Example Users: Building Automation World
  • 19. Accessibility & User Experience World Headquarters Cincinnati, Ohio Poor Vision Color Blindness Blindness Hard of Hearing Deaf Arthritis Motor Skill Limitations Seizures Attention Deficit Dyslexia Poor or Too Much Lighting  Facility Operator?  Service Technician?  Security Guard?  Security Operator?  Case Investigator?  Facility Manager?  Director?  CEO?  Nurse?  Teacher? Example Users: Building Automation World
  • 20. Accessibility & User Experience World Headquarters Cincinnati, Ohio Poor Vision Color Blindness Blindness Hard of Hearing Deaf Arthritis Motor Skill Limitations Seizures Attention Deficit Dyslexia Poor or Too Much Lighting  Facility Operator?  Service Technician?  Security Guard?  Security Operator?  Case Investigator?  Facility Manager?  Director?  CEO?  Nurse?  Teacher? Example Users: Building Automation World
  • 21. Accessibility & User Experience UX Techniques And Accessibility Usability Testing
  • 22. Accessibility & User Experience Usability Testing with Disabled Users  In-Person  Remote  Recruiting?
  • 23. Accessibility & User Experience Accessibility Tools Don’t Fight The OS & Browsers
  • 24. Accessibility & User Experience World Headquarters Cincinnati, Ohio Accessibility Tools
  • 25. Accessibility & User Experience World Headquarters Cincinnati, Ohio Accessibility Tools  Contrast checkers  WCAG 2.0 Guidelines  Section 508 Checklist  WebAIM – www.webaim.org
  • 26. Accessibility & User Experience “People are people. They come in many shapes and forms and abilities. Computer interfaces are input and output hardware. They help people communicate with software. Websites are software that help people accomplish their goals, regardless of the hardware and software combination, regardless of the shapes and forms of their people. That is accessibility.” Anne Gibson Reframing Accessibility for the Web (A List Apart)
  • 27. Accessibility & User Experience Cheers! Steve Grobschmidt  The Art of Web Accessibility (www.theaccessibility.com)  Twitter: @sgrobschmidt  Email: steve@theaccessibility.com
  • 28. Accessibility & User Experience Image Sources Images are author’s own unless noted below:  Slide 8- http://www.easterseals.com/sepa/our-programs/childrens- services/assistive-technology.html  Slide 11- http://www.ilrcsf.org/about/galleries/photo-gallery/  Slide 12- http://uxmovement.com/content/6-surprising-bad-practices-that- hurt-dyslexic-users/  Slide 21- http://www.computerweekly.com/feature/Improve-usability-with- assistive-technology  Slide 22- http://www.interactiveaccessibility.com/services/usability- accessibility-testing  Slides 1 & 5– Got these from a free istockphoto account years ago

Editor's Notes

  1. Childhood > History/Latin > Web Design @ Mark Travel > Accessibility.com > UX @ JCI > Kent State
  2. http://www.easterseals.com/sepa/our-programs/childrens-services/assistive-technology.html
  3. http://www.ilrcsf.org/about/galleries/photo-gallery/
  4. http://uxmovement.com/content/6-surprising-bad-practices-that-hurt-dyslexic-users/
  5. http://www.computerweekly.com/feature/Improve-usability-with-assistive-technology
  6. http://www.uiaccess.com/accessucd/screening.html http://www.interactiveaccessibility.com/services/usability-accessibility-testing